This rating is based on customer reviews, inventory size, pricing, and service quality
For Keystone Automotive - Fort Wayne in Fort Wayne, IN, sentiment appears mixed and somewhat uncertain because many reviews reference a different repair shop. Keystone-specific feedback points to efficient fulfillment (fast, well-packaged wheel shipping; quick dock unloading) but also notes frustrating phone support via LKQ with long holds. Limited detail on pricing, inventory variety, yard organization, or ease of finding parts; signage to the receiving door was confusing. Staff at receiving were helpful. Overall: 66/100. Strengths: speedy delivery, helpful dock team. Complaints: phone service and door wayfinding.
What clients say about Keystone Automotive - Fort Wayne in Fort Wayne (IN)
I ordered a reconditioned wheel for my Buick LeSabre on one day at 13:30, and, received it the next day by 12:30! This wheel traveled from Fort Wayne, Indiana to Willoughby Ohio in less than a day via UPS. This wheel was packaged up beautifully and arrived safely! Thank you!
This is really a 1 star review for all of LKQ. I've had fine experiences with them before but I tried to get a part for one of my customer cars from a LKQ in a different state. Got bounced all around on the phone between corporate and local LKQ getting hung up on and on hold for long periods of time and finally gave up after almost 2 hours. If you need to talk to someone on the phone with this company just don't waste your time
The receiving door is NOT well marked....if you're here for LKQ, Keystone, or PGW Auto Glass, there is a blue door on the east side of the building to the left of a concrete ramp with black rails.....go in there, the guys will help ya out!
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