Abercrombie Transmission Service in
Douglasville (GA)

I own a 2012 tundra with the v8. No one was able to help me with my transmission issue. Richard had complete confidence they could get me fixed up. They absolutely did. Even after having an outdated part made from scratch I was still only out of my truck 2 weeks at most. Bobby is very nice and so are all there employees. Richard and Bobby will get you fixed up. Best part is the warranty. No third party deal directly with them. Beyond 5 stars. If your looking for a transmission shop. I hope you read this post. I swear I dont know them but now I have friends in the transmission business. Thank you Richard and Bobby

We have used them two times now and they are very courageous and professional.They care about the people that come to them to have work done. If you need Transmission Work done they are the people to go to.

Very knowledgeable about transmissions and super quick at getting the job done. Took it on Monday and it was ready by Friday for a transmission rebuild.

There’s not a better transmission shop. Bobby has been building transmissions for me for over 10 years. Probably have had a problem out of less than 2% and every time those have been handled with no questions asked. Fantastic business. Fantastic people. Won’t ever go anywhere else.

I was referred to Abercrombie because the dealership told me I needed a new Transfer Case for my GMC Canyon. Richard checked out my vehicle and told me that was bull, nothing wrong with it. Abercrombie is about a 50 min drive from my house and there are about 100 repair shops in between. I appreciate honesty over convenience. I fully recommend them.

Traveled to see my grandson, and my transmission said, naw homie I quit. Hahaha. I called Abercrombie and told them my story. Not only did they send a tow truck, but busted their tails to get me back on the road in just a couple days. Thank y’all for your great customer service and timeliness. To the front office, you three made picking up the truck and cashing out easy. Next time I’m in town I’ll get yall a Dr Pepper. 😎. Thank y’all once again. Ben

Everyone we spoke to recommended Abercrombie Transmission Service as the only trustworthy place for transmission repair, and they were right. Fortunately, my first job (as a teenager) was working in a transmission shop, so this was the first time in 50 years of car ownership I had to have someone else work on my transmission, and I know enough to know Bobby and his crew did an excellent job in rebuilding the transmission in my wife's 2012 Buick Enclave. We dropped the car off on a Monday afternoon, they gave us a diagnosis and estimate Tuesday morning, and it was ready for pickup by Thursday evening. Bobby explained in detail everything that was done and why, which made me feel even better about the decision to go ahead with the rebuild. I could not have gotten the parts any cheaper or faster, and I certainly could not have done the work that quickly. Not only was the car clean when we got it back, but they also replaced a motor mount that was bad. They did a great job for a great price. I was especially impressed by the reasonable price and the 2 year/24,000 mile warranty on the transmission. They are the only mechanic shop I would recommend.

Everyone was communicated with us and keep us up to date on what was going on with our vehicles. Our transmission needed to be rebuilt and I expected them to have it for a while. Once we said yes to fixing it, we had our truck back in a few days. I am completely satisfied with their customer service and timing. (The outside cat is pretty sweet and cute too)

Cannot say enough good things about this team. I was without my car for 3 day when the dealership stated I needed a new $8400 transmission. Learned the dealership did not complete a thorough inspection and I only needed a new $80 sensor. As a female trying to care for my car, it’s unfortunate to be taken advantage of. Richard never made me feel this was once and took the time to explain issues and what to look out for, should this fix not be sufficient. This team has earned a lifelong customer from our family. Thank you Abercrombie team!

Abercrombie transmission to me is the most honest and trustworthy business in the world. I took my truck there after Aamco in Douglasville told me I needed a new transmission. I got a second opinion from Abercrombie and saved money when they told me my transmission didn’t need to be replaced it only needed to be serviced and a part replaced. Richard and the two ladies and my mechanic were the best customer service people I have ever met. I thank God for this repair shop and I highly recommend that this should be your only go to place for your transmission and auto service. Thank you Richard and Abercrombie staff and mechanics for your great service and HONESTY.🙏🏽

Richard and Laura are wonderful! My car started to have transmission issues and the dealership quoted me an insane price to replace and also told me it would be 8 weeks before they could get my car in. When I reached out to Abercrombie, Richard said I could drop it off that same afternoon and they'd look at it first thing the next morning. He called me the next morning to let me know the issue and even offered a cheaper solution to buy me a little time before needing to replace the transmission. When I knew the transmission absolutely needed to be replaced, he again got me in the same day I called him and had my car back to me 5 days later. They kept me informed and even took care of an alignment issue for me after picking my car back up. I can tell Richard is an honest guy and truly cares to help people out. I cannot recommend them enough. I am so glad I ended up coming to them for my transmission issues.

Went in for a quote on a transmission, given price but was informed to bring car in, might not be transmission. Dropped off early morning, late afternoon was called and informed of issue. Was asked to leave an extra day to further investigate. Next day was called and told, not transmission and told the problem. They actually determine the issue, not just try to sell you a transmission. If you don't go here for transmission diagnostics, then you got scammed...

I was referred to Abercrombie Transmission by another automotive company. They were very courteous and professional from my initial engagement with them, throughout the repair process and after I received my fixed vehicle. When I initially contacted them, they took my vehicle information and called me back within an hour with a quote. After I dropped off my vehicle for repair, they provided constant status updates on the replacement transmission order, anticipated delivery date and expected completion turnaround time. I was very pleased with their repair work, the warranty they provided and their exceptional customer service. I would definitely use them again and would recommend them to my friends.

I will never go anywhere else for a transmission repair. These individuals are incredibly kind-hearted, and show genuine care in getting you the help you need. I went in with a check engine light, and an AT light. My poor car had tripped into limp mode numerous times at this point. I had her towed (using their affordable towing service) straight to them, and they got to work immediately. It was a bit of a puzzle trying to figure out exactly what was going on, but they communicated through every step of the process. They were honest, and very careful with the work they were doing. Upon receiving my vehicle, I can tell you that she hasn't driven this well in years. No problems, and a warranty on my specific part. This car is everything for me, so I am grateful for their service, and for taking wonderful car of my girl as if it was their own. Laura and Richard have incredible customer service. If you want honest/efficient work, and affordable rates, this is the place to go. Y'all are the greatest!

Had my car towed in by these fine folks from another shop that I was not comfortable with. The folks at Abercrombie Transmission Service were top notch and got me going again. If you are looking for a transmission repair service that takes customer service and honest service seriously, bring your vehicle here. Will be back soon for routine transmission service on all of our vehicles. Thank you all!

The best experience I ever had with a business. Bobby explained everything to me and kept me informed on status as repair progressed. The staff went above and beyond by repairing related items to insure proper repair and performed other services that I requested and did not charge any additional labor, only the parts. Based on my excellent and timely service I will definitely recommend Abercrombie to anyone that requires transmission service.

My transmission on my 2019 Ford Explorer failed in rush hour traffic on I 285! I had to make a quick decision about where to have it towed. I had it towed to our local mechanic who confirmed my fears about the transmission. I had had previous work done on a different vehicle at another longstanding shop but I decided to look more closely at reviews. Abercrombie has five star reviews across the board and I see why. Tim handled getting my car towed to the shop on Veterans Memorial, called the next day to tell me the issues- he also called several times during the repair window to update. My car was ready in a week! I could not ask for better customer service and my car runs great. I 100% recommend Abercrombie!!

My 2016 Chevy Silverado started having transmission issues at 158,000 miles. After careful research, I chose to take my truck to Abercrombie Transmission, and I'm so glad I did! They were incredibly knowledgeable, sharing a lot of helpful information, and completed the repair in just two days. When I got my truck back, they had made some adjustments that actually made it run even better than when I first bought it. Their work comes with a warranty, and their customer service was top-notch. I highly recommend them!

This place was great! They rebuilt the transmission on my husband's 2016 Chevy 1500. They diagnosed and repaired the truck quickly. The price was less than I expected. The truck runs just as smooth as the day we brought it home in 2016. We feel confident they will stand behind the repair. I am very happy with the entire experience with Abercrombie. I would recommend this shop.

I'll always come here for ANY transmission repairs, and here's why. Honesty!!! It's story time, folks! 🙂 I had already been grieving the death of my mother, brother, niece, and a teacher who had given me my first job at 9 years old in the 4th grade. With already a heavy heart, I had 2 more deaths in my family on July 23, 2023, (yes less than a year ago) in a car accident. One of those people was a highly ranked retired military diesel mechanic from the army. He was like a father to me, though. We had a shop at his house where we worked on auto and diesel vehicles. After the accident, his mother, kids, and ex-wife pressured me to move out of his house so they could sell it. I had basically built my 2002 z71 Tahoe from a shell, I stripped out and did a complete interior swap from blue cloth to full gray leather. I installed an engine, transmission, transfer case, front and back bumper, headlights, tow hitch, and more. This man had a high standard for our repairs. He told me a month before he died that he wanted to see me complete this truck because he knew that it was gonna be nice once I finished it. But, I was under so much pressure with these people being so aggressive to sell his place to get a dollar (which he never planned to sell) that I missed a minor issue that i caused. The truck didn't have 3rd or 4th gear. I went to Thornton Chevrolet in Lithia Springs, who are also a good business, for repairs, but my truck was too old for them, so they suggested another place but they weren't motivated to deal with the truck. I came to Google Maps and found Abercrombie Transmissions. I called, and the lady who answered was very pleasant. I knew by her tone that this was a good place, I'm not kidding you. She took my info and told me that she would have someone named Tim call me back, and he did! Once again, another pleasant tone and kind attitude. He asked me to bring it and leave it so that they could do a diagnostic. He also told me the diagnostic price and asked if it was okay, and I said yes. I dropped it off to them, and two days later, I lost my phone. I finally got my new phone and called to update Tim with it. He said thanks because he was calling the other number 😆 we shared a good laugh about it. He informed me that they had determined that the issue wasn't internal, so more diagnosing has to be done. He said another customer was before me, and it may be a few more days. I said, "That's fine." A couple of days later Tim called me with the calming voice that he has, and said that I basically just owed for the diagnostic because they had found a pin in a connector in transmission that wasn't making contact because it was pushed back. Now, there are a few things to take away from this, which is why I wanted to share this story. 1. I am going through A LOT right now, not financially but mentally and spiritually. 2. Tim, his family, and employees are honest, unlike many shops out here who would've tried to sell me a transmission knowing that it was something simple. This says EVERYTHING about the wonderful people they are and the honest business they do. 3. I wrote this review because I wanted anyone who considers doing business with them to have peace of mind and assurance. 4. When I came in to pay them, Tim was on the phone thoroughly explaining to another potential customer in great detail that he does things the right way and not treating a person like a number. He didn't see me sitting there, so he wasn't putting on an act for me. 5. This is why reviews matter. We keep the good businesses open, such as Abercrombie Transmissions. These businesses are important pillars in our community, and our business helps them remain here. 6. Keep in mind that I make decent money, so if I needed a transmission, I would've gladly paid because they are wonderful souls. 7. Most importantly, they didn't pay me to write my review, nor did they ask me. Even if they wanted to pay me, I would've declined because for places like this, I'll do it for free. Pics of my truck are attached, and once finished, I'll update it. Finished

these guys are total professionals in all ways from the courteous office staff to Mr. Tim who I dealt with mostly. I have a 1993 Chevy Silverado w/ a 4L60E transmission in it. These guys came and picked my truck up via wrecker and they were working on it right away. They fixed it despite all the issues found during the diagnostics. The price and warranty were very affordable. They definitely brought a smile to my face when driving the truck for which I haven't had for some time. The transmission that was put back in had all the upgrades done making it better than it was new. Thanks guys! I would 100% recommend Abercrombie for any of your transmission issues no matter how big or small!

Abercrombie Transmission (Tim) went above and beyond to diagnose the issues with my Jeep Wrangler. I thought it was my transmission and it was Engine. He shared information with me on mechanics that replace engines. Me being a woman I felt comfortable already. I replace my engine and delivered my truck back to them. They keep me in the loop as to where things stood regularly . The repair work is top notch. It's reassuring to know there are honest, hard-working, and customer friendly people like Tim and his crew. Thanks

Great friendly customer, professional, knowledgeable, very responsible price, honest, and top notch auto repair shop!! They are my new go to mechanics. I noticed my high mileage 2018 Chevrolet Suburban was driving differently. Upon referral to Abercrombie Transmission they got me in and diagnosed. My options were thoroughly explained to me. I was able to pickup my vehicle in a few days. I definitely can tell the difference in how it drives now. I received a thank you letter in the mail a week later. A pleasant, rare and unexpected surprise. I can't believe that I am just now writing my review. Overall, I highly recommend Abercrombie Transmission. I will be back for routine service on my new rebuilt transmission. Thank you for your awesome repair service!

Tim made me feel comfortable my truck was going to be well taken care of and not taken advantage of!!! I return for any issues concerning my truck, wife’s car and kids! Thank you for your honesty and respect.

Overall the drop-off and pick up process was fairly easy, however there were some things I was not pleased with. For starters, my wiring harness was hanging down below the dash, and my emergency brake was pulled after I had mentioned prior to the service that it was damaged/not functional. It is also worth noting that following the diagnostic work I was told there were not any issues with the transmission, however there is now a P1776 trouble code present indicating a issue with the torque converter control solenoid. Again, just not very pleased after paying for diagnostics and being told there is nothing wrong along with everything else that took place.

Took my Dodge Ram 2500 4x4 5.9L to them many years ago.. they rebuilt thattransmission and its still going strong, and I haul horses, flatbeds, tractors etc with it weekly. So when my Honda Element broke down, and I assumed the transmission was at fault, I had it towed there. Little did I know they were running 4 weeks behind due to the incredible volume of customers but they immediately did a diagnostic on my car, drove it 50+ miles to be SURE it wasn't the transmission, then even though it ended up being something entirely different, they didn't even charge me after all that! Tim is great, he explains things clearly, is patient and knowledgeable and kind, so are the rest of their staff. I WOULD HIGHLY RECOMMEND THIS BUSINESS! THANKS SO MUCH ABERCROMBIE!

Tim and his team worked with my 02 civic for about a week and half. during the process, Tim made sure to follow up with me about my car to keep me updated on the progress of the service. The work that Tim and his team did on my transmission has it feeling better than before. I also appreciate their professionalism