What clients say about After Hours Automotive in New Port Richey (FL)
On Monday morning my car quit running in the middle lane on is 19, in hoilday. The nicest man from Afterhours Recovery Services was a few cars back. He noticed I was broken down and promptly hooked my orange car up and got us off the road and out of danger. So grateful to have such a good man take time out of his day to help us. I'd give him 10 stars!! Thank you so very much.
Well after an accident State farm contracted After Hours to toe my vehicle. They towed it to their salvage yard. It stayed there over the weekend until State farm had it towed to their facility. Some how over the weekend things were stolen our of my car. When asked about it no one knows about it? Go figure
Mr. Ron was very professional and helpful when my vehicle broke down. He was personable and conversed with me while we towed my vehicle. I would definitely use his services again.
Cannot say enough good things about this towing company! My car broke down while in the Sam's Club garage getting a new battery. A horrible towing company was first assigned, Altairis Towing, and they were told the wheels were locked and it was inside the bay and since it was a push start car, the car would not go into neutral due to the car not being able to start. They sent a non-English speaking guy who tried to chain up the tires and pull it out of the garage. We couldn't communicate with him that the wheels were locked and had to rely that the dispatcher lady told him this information. After an hour, he handed me his phone to speak to the dispatcher who said they could not do it. She said her original truck that had the wheel lift dolly was in St. Pete and she sent this truck instead, which was obviously not ever going to work. They were going to come back the following morning at 8am when Sam's opened with the correct tow truck. The following morning the lady told me they could send the correct tow but told my roadside assistance people that they could not do the tow. I called her back and she was very rude and I do not recommend you EVER use Altairis Towing. I was then assigned another towing that originates out of NY but has a truck in Hernando Beach. After they accepted the tow, an hour later I called and they told me their truck was in the shop and they couldn't do the tow. Then I was assigned Action Towing out of Tampa. They kept pushing their ETA hour after hour and finally showed up 6 hours later only to say Sam's club (who really needed their bay to be available and my car out of it) would not release it. The driver left immediately. I was then told the situation and called Sam's Club who said they never said that and the driver said he could not take the car out of the baby without damaging the car. Action Towing continued to insist it was due to Sam's not allowing the car released. They were re-assigned the following day to do the tow and I spoke to them specifically saying you must have the wheel dolly lift, which they said they have two trucks like that and would be able to do it sooner than the previous day when they only had one available. They went back to Sam's and left again saying it wouldn't be released but Sam's Club had witnesses saying that was not the case, the tow driver from Action refused to do the tow again.
Finally my roadside assistance assigned AFTER HOURS AUTOMOTIVE!!! I spoke to him, explained what I had gone through, and he assured me he had decades of experience and would be able to do the job. He was there within an hour and had the car out of the Sam's Club bay within 5 minutes!!! I waited 2 days and went through 3 towing companies to get done with After Hours did in 5 minutes! I would recommend him to anyone who needs a tow and will only allow my roadside to assign his company over any other one. I am so grateful as this has been a two day headache and rise in blood pressure thinking my car was forever trapped inside the Sam's Club bay if not for After Hours Automotive. Do yourself the same favor and save yourself the headache and frustration!!
No regrets with this company! My car decided to quit on a Sunday evening...turned out to be the starter...I planned to have it towed to the dealership, but the tow truck driver informed me the tow company also had a repair shop. I decided to give it a try and glad I did! Repairs were fast and it saved me a bunch of money compared to what the dealership would have charged me. Regular people that know cars and aren't trying to empty your wallet with repairs. They are so friendly too!!! A+
TOWING SERVICE: "Oompa Loompa" was FAST and nice! Here's to TWO more going to AARP Allstate from AAA because of drivers like him! Called, verified, showed up fast, nice and humorous for stressed out drivers! Thanks Sir! You made my night!
Great experience!! Pick up was quick and the driver parked my broken down suburban exactly where I wanted it. Will use again if needed! Highly recommend!!
What a great experience, I was stranded by my vehicle and computer sensor systems preventing the car from starting. Tim was knowledgeable and professional; I was lucky to have been able to utilize he and his companies' services. I will highly recommend AHA for all tow related services, USAA Roadside service and After Hours Automotive for the win.
Locked my keys in the car, on a Saturday, too. Submitted a request via my insurance company. It only took 20 minutes for them to get here and unlock my car!
If I could give a lower rating I would. This place is absolutely the worst place I have ever heard anyone deal with. They are crooks and are horrible people. They go and steal money from a disabled vet. Brought his truck in to be fixed and charged him $450 and drove the truck 2 miles and having the same issues. They broke wires to the fuel pump and he had to pay someone else to fix that. Then another $100 still not fixed. They broke the steering column on his truck. Won't fix it. Now they say they can't figure out what's wrong with it and for us to take it somewhere else. PLEASE DO NOT GO TO THIS PLACE. THEY WILL RIP YOU OFF AND NOT THINK TWICE ABOUT IT.
Great experience! Based on the reviews I would have thought otherwise but they proved me wrong. They took my roadside assistance call that 2 others companies canceled on. He had my car up on the flat bed that I requested for my 4x4 Jeep and on the way to the (CORRECT) shop within 10 mins or less. Used tire straps as well and made sure to drive the proper speed limit all the way, couldn’t have asked for a better service! It was covered through insurance but I still tipped. After the long day I had I was ready to just give up waiting after trying with 2 different tow companies before them, I’m glad I ended up with you guys for my 3rd and final try. Well worth the wait, and I will definitely recommend this company or use it again myself if needed!
Sketchy place... pulled up and was greeted by a barefooted 4 year old girl who ran out to the drivers side of my car in the parking lot. She stared at me and said absolutely nothing. She looked disheveled. I then walked into a building that was falling apart (half a ceiling ), with random junk all over the place. Seemed as if the place is ran by junkies. Also a faint hint of pot emitting for the garage. Weird... considering calling CPS/DCF. Oh and I was overcharged for a poor job. 0/5 stars do not go here.
Horrible business practices. When the mechanic test drove my car (in front of me) he was literally flooring it around the parking lot and slamming on my brakes when I brought it in for issues with my steering (They didn’t fix the issue) I have to bring my car to another mechanic now cause it’s not safe to drive after paying 350+!
This company will rob you for a poor quality job. My truck came out worse than it went it. I would never do business here again. Poor communicating liars
First of all, WORST EXPERIENCE WITH A MECHANIC.. Ever.
After having my car returned to me, the air bag light was on.. they couldn't give me an explanation. My horn also stopped working after they worked on my car... guess what, they couldn’t explain that either. There is ALSO a weird sound coming from my steering column, which according to the mechanic, is normal even tho that sound wasn’t there before they worked on it..... The bill was 362 + tax.. fine. THEY TOLD ME THE TOTAL IS 387.45 But some how went to 401.00 SHADY SHADY COMPANY. Guess what, lady at the front desk had no idea about the $14.53 service fee that was tagged along and she couldn’t explain it. SHADY. Poor communication skills and they had my car 3 days longer than expected. SHADY BUSINESS DONT BRING YOUR CAR WITHIN 100ft OF THIS SHADY BUSINESS
Locked my keys in my truck. Spent an hour in the rain trying to use a coat hanger. Daniel was here maybe 5 minutes and had it unlocked. So grateful for him.
9905 Rainbow Ln, Port Richey, FLAuto repair shop
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