LKQ Fort Myers JunkYard in Fort Myers (FL)

Terrible customer service/phone etiquette. Kept placing me on random holds without notifying me and the one guy was hacking up a lung like he just got done chain smoking 50 cigarettes. The other lady kept cutting me off every time I tried to talk and was primarily the one who kept placing me on random holds. Do not work in customer service if you cannot deal with people on even a basic human level. Complete amateurs that work here and at least two of them should be fired, guaranteed these two individuals cost you guys money with how unprofessional they are.

Definitely will be returning when I need more parts ... awesome people that work there and very reasonable price ... pickin up my part was easy as 123 thanks you guys your awesome

Bought a L33 engine from them. Spent way to much time on hold for a commercial customer and finally got my engine. Installed engine and head was blown. Was covered under warranty but they didn't get me the replacement on the day it was supposed to be delivered... The driver showed up with an empty truck. When he finally had it they tried delivering it multiple times before business hours. Even though the driver had been informed of this issue the dispatch driver was rude and uncooperative. Dropped off new motor and was unable to load their core back up. said he would arrive Monday to pick it up and never showed up. Called extension 6697 and the guy just gave me useless excuses and said he would email dispatch. Motor still has not been picked up over 2 weeks since the warranty motor was dropped off. LKQ is clearly understaffed, underequipped and unreliable. I will find ANY other option before ordering a headache from them again. LKQ also created a fraudulent credit account on an account that was COD and attempted to charge me for a motor that they were responsible for and was provided at their agreed upon date - when I paid all invoices and provided cores per their terms. LKQ has been consistently harassing myself and my business . Management has refused to reach out or visit to actually resolve the situation. Internal communications are useless and fail consistently.

I Found the part on line and drove 100 miles to pick up. I was told it would be ready the next day after two. Paid for item and left. I called a dozen times (no answer) the next day to make sure it was ready. I called HQ and finally got “Rafael” to call back. He said it would be ready next day. Drove back another 100 miles and it wasn’t the right part or even the right color. Waste of my time and their time. I WISH I HAD READ THE REVIEWS BEFORE PURCHASING FROM THIS BUSINESS…

From a commercial side of the business . I'm losing money when I buy parts from them . Mostly they don't work and quality controls would prevent a good amount of this . Long phone wait times as well. So far this month 70 % of parts are no good .Now my jobs go from a 2 day turnaround to a week or more of waiting.

LKQ was a disaster. Charged me $390 for a bumper, that was no problem. They also were trying to charge $120 for an address change!?! Though I canceled the order they still charged $175 plus tax delivery fee even though I canceled the order before delivery. I was not informed of any this before. After I was contacted by a the company again nothing was done, the people was rude and I did not receive a refund. This place is a fraud.

Excellent customer service. They had the part we needed in less than 24hrs and they even gave us a warranty on the part. We will definitely go back to them in the future if needed.

I asked if the would have a transmission for my vehicle and they just hung up on me, twice.

Rafael that helped me was very nice, so I felt comfortable. I ordered my part and left. Store is clean and looks very organized.

We have done business with LKQ for several years. Generally good results until recently. I bought a 4.0L engine for a Ford Explorer from them recently. After the mechanic had installed the engine at $650 and started it, the timing chain guide was bad. Called LKQ and they admitted the engine had not been tested. They sent another engine. This time the mechanic pulled the valve covers and discovered that the timing guide was broken on that one as well. So now I am out the $950 engine cost and the $650 mechanics bill and the customer is upset. I went else where and found a good engine and had it installed. LKQ response was "not sure how this happened, it should not have" The kicker is I have waited more than 3 weeks for a refund. Each time I call I get a different song and dance. Do business with these jerks at your own risk. I had to click on one star to post this but they deserve no stars.

Gave them my vin# and they ordered the wrong engine. Correct engine was a 1000$ more and two days out. Go to pick up Engine and its not there and there is no way i can get a discount? Very unacceptable will never order parts or suggest anyone to lkq of fort myers florida, terrible customer service

Bobby is the worst over the phone representative of this company. He is very impolite and unprofessional. I tried to place an order, he “didn’t know” how to find my account/company because he does not know how other registered it as in their system. Never gave me a chance to help him spell it out. He was very negative and defiant. Hopefully they can hire somebody with better customer service skills. By the way, this was a call to the 1-800 number

Service was terrible. Ordered part that they had in stock. Was told be ready in an hour. Get there in 2 hours later.. part not ready and I must wait till next week. I said the tail light takes literly 2 minutes to take off. Guy too bad.. We are a 24hr yard. Next time amazon or eBay.

Worst customer service. Ac compressor I ordered had a piece missing spent like $90. The guy told me without the receipt there was nothing he could do about it. But when I called to order something else, placed on a very long hold just for them to hang up. Not once but four times.

I called to inquire about a bumper. The man on the phone was rude because I didn’t understand the question he asked me. I told him he didn’t have to be so rude. He said, “ I’m being rude, I have four lines flashing at me, and I’m rude.” When I asked to speak to a manager, he hung up on me. Wow, this is the worst service!

I called to inquire about a ac compressor and the man on the phone was completely rude. I didn’t understand what he said to me so I repeated my question and he completely hung up on me. Never again will I buy from them

Went there to pick up an ecm for my 04 Jeep that I ordered earlier that day. When I ordered it the guy said it would be available after 2 that day but when I went to pick it up the guy at the counter told me the person on the phone was a liar and it wouldn't be ready for 2 weeks, so I repeated what he said and then the guy said I had an attitude and started yelling at me calling me names and he told me he got off work at 5. Another employee had to come out and send him to the back so theno that employee got on the computer and apologized for the Spanish guy and found my ecm within 2 minutes and it took him 2 more minutes to go get the part. Very unprofessional and I will never go back.

I ordered a alternator my truck and it arrived yesterday. When I picked up the package at the door my alternator was rolling around. I opened up the box and discovered there was absolutely no packing material used. To make things worse the alternator is cracked. Not sure if this was the result of shipping or just cracked from the beginning. Called today to get a refund and they are closed until Monday. Won't be dealing with these people anymore.

Terrible service! I ordered a key fob and was originally told it would arrive last Tuesday. On last Tuesday I got a call telling me that the key was defective and didn’t pass inspection and that they had found a new that would be mail that day. I was told that the key fob would arrive Yesterday. Since I never received a tracking number in my email as promised and the stated delivery date had come had come and gone, I called this morning. Guess what?! No key had even been shipped. Apparently the second key also didn’t pass their inspection. Why sell a part you don’t have and say that it’s shipping today when I has not been inspected?

Horrible!!! I will never GO back!! Called for a alternator for my ford f150 they sold me the wrong part! Had to go back for them to tell me they had to order the part finally a week later got the part & guess what it was not the right part!! I gave them the vin # plus I brought the old alternator in & they never credited my card for the core charge!! Just a big headache!!!! They don't know what they are doing!! Buyer beware!!!!!!!!

This place has the worse customer service I have EVER EXPERIENCED.... I called for a part and the dude that picked up the phone made it seem like I'm doing them a favor.... Just needed a few parts for my car and he said we DON'T DO A FEW PARTS... I WILL NEVER BUY FROM LKQ IN FORT MYERS...and I DON'T recommend anyone to go there. Next!

O my God they leave you on the phone for hours No! With mo excuses then you ask for someone in Spanish they leave longerore then hour when they answer it falls. Not a good experience!

Was there with my husband for a part for his truck. They said no problem, leave a deposit we can get it, but then the wrong part was sent and there was a problem! Held my husband up from going to the dealer to get the part he was told elsewhere he needed to go to begin with to get it. Had it not been for the person he delt with at LKQ telling him they could get it that it was not just a dealer part he would have never wasted his time or my money!

Ssuuppeerr slow, a freind bought a transmission, an when we showed up to get it, we sat out front in parking lot for 20min because they didnt have it pulled an ready, soooo we had to come back at the end of the day... Garden street is way cleaner, quicker, an ALL PARTS ARE Guaranteed for 30days

Easy to get parts here, used parts from other cars just like yours oh, and you don't have to pull the parts they do it for you. You can find out with a phone call if they have what you need at the price you want to pay.

LKQ always treated me great always gets the item that I need they've done excellent job for me I appreciate their help they always get what I need and the people there are very kind courteous and more than willing to help you thank you very much for the past experience I've had with you you've done excellent thank you

Never buy again at this place been 3 months since I returned an Item and they keep saying they would look into it..... still have not got my refund back