This place has zero customer service. I have road side assistance which said that this company would be out within 90 minutes. I sat for over two hours and no one showed. I tried calling the tow company and even texting multiple times. No one answered and no one returned my call or messages. Stay far away!
To be honest, I am not evaluating the service; rather, I am criticizing the poor and dangerous quality of drivers employed by this company. This is the second time I have experienced a negative encounter on the highway with this transportation company. They not only put me and potentially other cars at a high risk of a fatal car accident but also disregarding the driving laws. On my previous encounter, I decided to follow one of these towing trucks and witnessed firsthand how they overtook cars and confronted drivers. This confirmed that my experience was not isolated. I sincerely hope that this company takes action on educating its drivers or, even better, dismiss the unqualified individuals drivers from its workforce. Their actions are affecting to the company’s reputation whatever that reputation is.
Mitch was absolutely wonderful in taking care of my bike. The service was prompt. Not bad of a wait, 25 min. I definitely recommend Mitch and the company for all towing needs.
Thanks again,
Ron M
They helped me with my dead battery on my Tesla stayed with me for 4 hours in helping start it ,super professional and never did the driver giving any attitude or nothing towards helping .i will be glad to use them again in the future
SHADY COMPANY. StarFive Towing loaded my car onto the tow truck with instructions to deliver to my home, but 15 minutes later called me to say they couldn't deliver it UNLESS I PAID CASH. Then increased the price! DO NOT RECOMMEND. The driver was very nice and tried to do the right thing but said his "boss" and the owners were the problem. Avoid this company!
After what seem to be my worst vacation ever, i had car trouble, and no success getting a tow truck to tow me to my vacation home, i found Starfive online called they got to me on time and where super professional and the price was very reasonable as well. I wouldn't use anyone else now. They are my go to tow service from now on.
Needed a tow at 5:30 in the morning. Called OnStar and they had me scheduled quickly. Almaro arrived on time via text. Great service. Very polite. Thank you, thank you, thank you!
They made my car towing a breeze. Professional friendly and super prompt. I recommend them 1000%. Thank you for making a stressful situation run so smoothly and effortlessly. You guys rock.
One star. Put on hold for 20 minutes to be transferred for a voice mail. Was never called back. Tried to call again. Put on hold , same thing. I'm sure the towing guy was great. Would of loved to meet him. Good luck if you can get through.
Chris hooked my car up no issues. Had prior tow companies struggle with it since it’s low. He loaded it up and was on his way in a couple minutes no issues very professional!
Getting towed is usually never something ideal, but during this whole thing Nyah has explained and walked me thru the process of things great. This was my first time being towed & really did not know the ins & outs of all of it & Nyah really helped me out during this process & i cant begin to thank her enough. Everyone i interacted within this company was friendly & helpful.
Marques was absolutely AMAZING ! He was extremely responsive and kept me posted from the time he was heading to my car and heading to the location of drop off. I will definitely use this company again if I ever need any car service !
Chris was very efficient and did a wonderful job. For as hot as it was outside he was very patient. Thank you for coming to my job and unlocking my car!! 🙂
Had to cancel the tow request after 2 hours of waiting. Told 8 minutes 30 minutes ago now my insurance call you all and apparently you all can't be bothered to come. Giving me an estimate of one more hour. I don't quite understand how your driver can give 8 minutes then not care. It's plain hurtful and unprofessional! So disappointed
I have a ford ranger that had its 10 speed transmission go out on it and it needed to be towed.I called up this companyyand thet were exceptional. Thank you very much.
Austin was fantastic when I had to tow my car out of the airport parking lot. I had been waiting for 3 hours after another company cancelled on me without warning. Austin was very helpful and made me feel better much more calm after the day I had. Thank you.
Very much appreciate your complete service. Wife hit a pothole and blew a tire. Spare was missing from trunk. Called from 900 miles away. Took care of picking up car, delivering to tire store and ensured wife and family got in Uber safely. Thank you. NC.
Please beware of this tow company. They damage vehicles in towing and have two settlements in the past 4 years for damaging vehicles. They are careless and will not be concerned with your vehicle. (See court cases: 36-2021-CA-003651, 36-2018-CA-004931). Especially make sure Edison and Shane are not your tow drivers.
James was awesome, showed up as expected and was able to get my 2023 expedition unlocked when another provider had failed to do so. Spent time to find the best solution and worked diligently. Would highly recommend these guys to anyone!
Used them in New York when they where there, Now in Florida & I use them here also. Great professional people,reliable service & they show up when called thats An A+ in my book. Get them they #1.
Called them at 8:40 am to schedule a Flat Bed Tow. Dispatcher stated truck would be to my house within an hour to an hour and a half.
Tow truck never showed.
Called them back 2 hours later and they were nonchalant about the no show.
I canceled the tow and took care of it on my own.
People delay going in to work when they are told tow would be here by a certain time.
This is a lack of respect for customers and a customer service issue. Even a courtesy call to say you were running behind would have been outstanding and I could have worked with that.
Customer service is 8/10th of your job.
If you’re looking for a tow, find another company that values you as a customer and cares about your time.
The driver who assisted me when I locked my keys in my car was quick and personable! Fast service. Glad to have local people you can count on for great service. Would use again.
Positive: Professionalism, Punctuality, Quality, Value
Professionalism at its best.i had an incredibly positive experience! Efrain the owner was friendly, knowledgeable and was very quick and reasonable. Saved me hundreds of dollars by suggesting what to do with my car and how to fix it. He turned an unpleasant situation around with his kindness and helpfulness .would have given 10 stars if I could....
Positive: professionalisms, punctuality, quality, value. Best towing service I ever had.friendly and polite.very professional. Great price.was-on time.very accurate with directions.
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