This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, University Collision Center in Gainesville, FL scores 86/100. Overall sentiment is very positive: customers highlight professional, caring staff, help with insurance, fair estimates, OEM parts, precise paint work, and quick turnarounds; the shop is noted as clean and organized. Pricing is often competitive. Downsides include inconsistent wait times (a few very long), communication gaps on some repairs, disputed interior damage, and a tow driver’s conduct. Net: strong workmanship and excellent communication for most, but build in time and follow up on details.
What clients say about University Collision Center in Gainesville (FL)
I feel blessed by God having towed my car here! They were recommended when I could not get a mechanic to look at or fix my car when it was almost totaled by vandalism, bc I was towing it through Progressive and this terrible claims agent, Jennifer King, kept calling the auto mechanics telling them not to look at or work on my car! Despite having vandalism coverage with Progressive!!! I was losing my housing, have 2small dogs (one is disabled,)&my car was being destroyed… Patty and her family here worked on my car for free so that it was drivable!! You all are my angels and heros! I am out of Gainesville now. Ty so so much for everything you have done for me. I would recommend this place to anyone… they are an honest, compassionate family business who will not take advantage of you when your car needs repairs. Ty Patty and family!
Kendra Shuck
Honest!! Knowledgeable!! Just plain awesome!! I've had an issue with my hood not closing all the way and locking shut. It still had the secondary latch, but the one connected to the inside pull-lever didn't lock anymore. I can drive it slowly, but if I go over 45 mph, the hood bounces, and I don't trust just the secondary latch. Anyway, I took it to a few places. One quoted $300+, a few said they don't do that and to take it to the dealer. (I called the dealer a few times to find out when would be good to bring it by....it's been over a couple months and I'm still waiting for the guy that does that to call me back...he's not available whenever I call. Idk.) The place I spent $800 in November getting another part fixed said they would do it, but it would be well over $300, they'd have to take a closer look. A friend recommended University Collision. I called them and explained. Patrick said to bring it over and he might be able to fix it same-day. So I went, prepared to spend the $300+ that I was quoted elsewhere...at least it would be fixed and I could start driving over 45 mph again. It was less than 15 minutes after I handed Patrick the keys that he was back. He said it was fixed (already?) and there was NO CHARGE!! I was stunned, relieved, and a slew of emotions. I asked if he was sure, and he showed me that it worked: completely closes, latch opens, like it was never broken. Not only did they not charge, Patrick even declined a tip! I'm still dumbfounded. Nowadays most places are money-hungry, money-driven. University Collision is the exception. They are awesome!! Thank you, University Collision (I think I was too stunned to say it when I was there. Hopefully this review makes up for it. :)
Great father and son auto collision repair. Explained what they were going to do and answered all of our questions. On time and on price. Thank you,to the both of you and your crew. Job well done.
I unfortunately needed both of my cars repair. I had some work done previously at Gerber Collision for a quarter panel repair and a door pinched seem. The car was fully drivable and covered by insurance and it took the 19 Days to repair. I would not go back, but was concerned choosing University Collision. I could not have been more wrong!! I was assigned to Patrick and when he gave me the time estimate, I was thinking no way. I was wrong again. The repair work on the Honda Odyssey was beautiful and help arrange with another company to work on a failed airbag sensor in the car. I then brought our Toyota in for some front end damage, and again spoke with Patrick. Their estimate was lower than 2 others and again I heard the time frame and thought could it happen twice. The bottom line is they repaired both of my cars in less time that it took Gerber to do 1. By the way the front office lady is a gem, I am sorry I forget her name. Unbelievable
customer service. Wishing them all the best. If i ever need a collision place I will not even consider going anywhere else!!
University Collision Center was excellent from start to finish. They helped guide me through the insurance process, answered every question quickly, and kept the timeline clear. Repairs were done right, paint match was perfect, and the car looks factory again. Highly recommended.
2 months ago I hit a deer going down I75. Never thought my truck would look the same again, but sure enough it’s back in good condition and better than ever!
A great group of people here. They went above and beyond for the repair work they did for my son. Hopefully won’t have to have another vehicle repaired, but if we do we will be bringing it here. Highly recommend!
⭐⭐⭐⭐⭐ I highly recommend University Collision Center! From the moment of my accident, they immediately picked up my car roadside and took all the stress off my shoulders. I truly felt I was in caring, honest, and trustworthy hands.
Their communication was excellent, with daily updates that kept me informed and reassured throughout the process. The customer service was outstanding, and the quality of work on my vehicle was top-notch.
Frank and Patrick went above and beyond to ensure my car was returned in a timely manner and took the time to answer all of my questions. Patty was also wonderful to work with — kind, organized, and very helpful with scheduling and pickups.
University Collision Center is professional, reliable, and genuinely customer-focused. I would absolutely recommend them to anyone looking for exceptional service and quality work.
Had a first rate experience with University Collision yesterday. Brought the car in after being hit by a deer. This resulted in a side mirror being damaged. Within minutes an evaluation was made of the damage and parts were ordered. Very efficient staff. We have used them before and have recommended them countless times to friends and neighbors. They are simply the best when it comes to auto body repair.
Frank and his team did an amazing job on my 2021 Porsche 718 Spyder. They listened to what happened, explained their process, provided an estimate, coordinated with my insurance company, made sure we got OEM parts, and did an excellent job. Working with University Collision Center was one of the best customer experiences I’ve had as a 35 year business professional. I HIGHLY recommend them.
Carl W. Naso
We have a 2004 4Runner that needed some body work. Work was done quickly, looks great! We’re looking to go back for a full paint job soon, and will definitely use UCC.
Frank and his team did a great job repairing my daughter's car, and dealing with the other party's insurance company. Thank you Frank! I would highly recommend UCC!
They were friendly, and quick. The repair was done well. I had no issues until I came to pick my vehicle up and found a burn hole in my seat that was not there when I dropped it off. The only response I got was no one here smokes. So without saying it they called me a liar and did nothing more. I guess it just magically appeared. So if you take your vehicle here I recommend a camera in your vehicle or to take pictures and video of your vehicle before dropping it off because they will not take responsibility unless you have proof.
Patrick and Patti are wonderful to work with. They go above and beyond, super knowledgeable and they will truly wow you with the work they do on vehicles. I am so happy with the repairs on my car! I highly recommend if you’ve been in a car crash to let the team at university collision center take care of it!
I can’t say enough good things about Jason and Patrick at University Collision in Gainesville, not to mention Miss Patti behind the front desk. She's amazing! From start to finish, they went above and beyond to make the entire repair process smooth and stress-free. Their communication was excellent — they kept me informed every step of the way, explained everything clearly, and made sure I understood what was being done.
The quality of their work was outstanding. My vehicle looks absolutely perfect — like nothing ever happened! It’s rare to find a shop that delivers both top-notch craftsmanship and genuine customer care, but Jason and Patrick truly do.
If you ever need collision repair, don’t think twice — go see these guys. They’re professional, honest, and clearly take pride in their work. I couldn’t be more impressed or more grateful for how well they took care of me and my car, and they back up their work 100%!!
One of the best places to take your car for repairs. My car looks just like it did after my accident. They are big on keeping you in the loop. The staff is always polite and quick to get back with you. Brittany Kline was amazing snd so easy to work with!! If I could give 10 stars I would!!
University Collision was recommended by the Gainesville Subaru dealership, and I'm so happy they were. I needed to have some deep scratches fixed after I made the problem worse using touch-up paint. UCC handled everything and were incredibly fair, professional, and prompt with phone call updates. They made it look like nothing had ever happened. Hope they are around for years to come, and will go back to them if I need more work!
I hit a deer a the beginning of January 2024. Took a month and a half to get my car repaired. Compressor goes out, returns to shop in June. After not hearing about an ordered compressor for my vehicle for a month after calling once a week, I’m finally told that a turbo was sent twice instead of the piece they needed and that is what is taking so long. Instead of telling me as it happened they kept it hidden til I asked questions. Finally they get the piece to fix my car. AC works fine but then the wheel skirt was damaged when working on my vehicle. It is now October 15 and I am still waiting for my replacement fix. They supposedly lost my file and couldn’t figure out what my car needed. This has been the most incompetent experience I’ve ever been a part of. I’ve wasted so much time and gas driving back and forth for this company not to be prepared for any issues I’ve had. Absolutely disappointing and all they can do is apologize and say sorry for the inconvenience. No professionalism and they offer a lifetime warranty because they can’t get it right the first time it seems.
I would recommend everyone to use University Collision Center. This was my first car accident and they walked me through the whole process. Special thanks to Jason, Patti and Patrick for always just being nice when i spoke to them esp with how busy they are. They kept me informed and made my car look like new.
I highly recommend if you need repairs or an estimate for your vehicle after an accident don't hesitate to call.
I had the pleasure of speaking with Patti and I must say she is though, keeps you informed and has stunning personality.
Our boys were in a terrible accident on Memorial Day and thank God they only had minor injuries however the van was totalled and we were leaving for vacation 3 days later. I explained that to Patti and she wowed me with excellent customer service. She let us know when they received the van and let me know what to expect next. I just knew I was in good hands.
Thank you Patti, you're a gem.
I had a great experience at University Collision. When I had questions about the process the owner took the time to talk with me and make sure I felt great about the work that was being done. Patti in the front office, the adjuster (whose name escapes me), and Frank were all fantastic. The paint looks beautiful and I’m really happy to have my car back so quickly.
They did excellent work on my front bumper my driver door and hood also added new lights and did wonderful paint job my car was in accident and they made it look new would go back again if needed and recommend to anyone else
I recommend this business as a body shop for your vehicle to get serviced. I got rear ended and they fixed and replaced parts that was needed in a timely fashion. They also stood in communication with me on any updates that was currently happening. They made my car brand new again like nothing ever happened. Also my explaining to them how caring I am with my vehicle as a detailer they took that into great consideration and took care of my vehicle and made sure everything was safe and ok. I really appreciated that. I got my car in the same condition as I left it. Also I have to mention the staff is amazing very professional and respectful and understanding along with the owner and his family. I support businesses like this thank you again and keep doing amazing work.
Thank you Stephen, Frank and crew for doing a great job repairing our brand new rv after someone rear ended us. They truly care about you and your vehicle.
I had a great experience with University Collision. Very fast service, communication was amazing, super professional and the work is perfect down to the paint match!
I needed a bodywork due to parking lot collision. I visited multiple facilities to fix the problem. I am glad that I also went to UCC and made the right choice after comparing available alternatives. Thanks to Steve for the professional work and service.
Steve was exceptional to work with. He was honest, polite and extremely professional from the very first visit, including the preliminary estimate visit. He provided upfront and fair pricing, routine updates via text/telephone and unbeatable timely service! My front bumper replacement/paint job was completed much sooner than I could have imagined. He and his team even went above and beyond by washing and detailing the interior of my vehicle. Essentially, I received my car back looking like new. I wouldn't look anywhere else for future repairs and will be recommending them to anyone and everyone. They just don't make businesses like University Collision Center anymore.
I don’t think I’ve ever left a review for anything my entire life but this place deserves it. After being rear ended, I brought my car in to be repaired by these guys. Not only did the repair the trunk and make it look like new, but they went above and beyond by touching up another dent I had that had gotten quite rusty and fixed a broken exterior door handle essentially free of charge. They gave me updates on my car every couple of days, we’re timely, professional, and incredibly personable. Got my car back looking like new. If I ever have the pleasure of getting rear ended again, I know where to bring my ol gal
I was involved in an accident and they took care of my car very well. I would HIGHLY recommend using them to get your car fixed in the event of a collision or accident.
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