Caliber Collision in
Bear (DE)

They did a great job with my car. Customer service was great..If I had to go again I would go to them.

Great team! Worked to get the repairs done early knowing I didnt have a rental. Looks great! Definitely the go to for body work.

Excellent experience and quality work. Much more work was required than originally anticipated, but they took care of it with the insurance company.

Dropped my car off on Nov 5 with an eta of completion of Nov 28 but they were able to get it completed a week ahead of schedule. They were very professional and nice and kept me well informed of my cars progress. My only gripe I have is my check engine light is now on but they are stating the code coming back was on prior to my accident so I need to take it to the dealership now to be looked at.

The service was 1st class, my car looks like new, I couldn't be happier. Everyone did just what they said they would do. I would recommend them to anyone.

Iv had 2 vehicles in the shop.they did an excellent job. Very satisfied.people there were very friendly. I would highly recommend caliber collision.

Staff was friendly, professional and repairs were completed before estimated time. I received updates regularly and they cleaned and detailed my car before returning it to me. They even returned my rental same day while putting me back into my car for convenience.

I 100% recommend, they were professional, quick and helpful, you can’t even tell my car was in an accident from the great job they did.

They repaired my car after I was rearended at a light. They did a fantastic job and my car was ready sooner than expected. You would never know it had been damaged.

Good work but incomplete, a piece was missing. They told me they would send me a message to pick it up, but I never received that message. I picked it up on September 17th, and to this day, the piece has not arrived. What bad service.

Excellent service and great experience! The entire process was very smooth — they scheduled my drop-off time and even recommended booking an Enterprise rental car, which was fully covered by insurance. The best part is that the rental car pickup and drop-off are right at the Caliber Collision center, making everything super convenient. I received the repair estimate within 48 hours, and all the details were clearly available through the online link they texted me. Estimator Dylan was very patient and explained every part of the repair process in detail. The paint job on my Mazda CX-5 was meticulous and perfectly matched. When it was time for pickup, I just dropped off the rental car at the same location and drove home in my repaired vehicle — couldn’t have been easier. Overall, I’m very satisfied with the professionalism, communication, and quality of work. Highly recommend the Bear, DE Caliber Collision team!

Best expense I’ve had with Collision repair establishment ever everything was amazing on alignment was done fixed scratches that I didn’t even know about car drive better than when I dropped it off so so happy for this experience tonight attend 100% satisfaction guarantee

I’m absolutely satisfied with the work I’ve gotten done here. Customer service is always pleasant and they always seem to do a speedy job with the repairs. Dealing with Insurance claims and enterprise car rental is very easy and love how everyone works together to make it a one stop deal and very convenient.

My vehicle was repaired nicely for the initial reason I had my car serviced for, however when I picked up my vehicle I had damage to my front wheel well (see photo). The rep Dylan told me that the damage was already there and it wasn’t. Be careful and make sure you take pictures of your vehicle prior to the drop off in case your vehicle gets damaged on their watch. I have not heard back from the manager Evan yet to discuss how they will take care of it.

Highly recommend Caliber Collision Their customer service is superior. They repaired my vehicle. They were thorough, took their time and explained everything to me before during and after the process.

I had a great experience there today. I arrived early and was greeted warmly and Dan came out right away to do the estimate. He fixed the light for me on the spot and noticed something else and fixed that too! I would definitely recommend them and wouldn't hesitate to go back there for a repair.

Caliber did an amazing job repairing my vehicle after it sustained rear end damage. The staff was kind and helpful, keeping me up to date throughout the repairs and getting my car back to me quickly. While I hope I don’t need that kind of work done again, I would definitely use them again and recommend them to others.

Great experience using Caliber to repair my car. Staff were courteous and helpful. I received my car back early. They kept me informed. Most importantly, the car looked like new. It was shiny and clean. You never would have known that it was in an accident. I would highly recommend their services.

Caliber Collision exceeded my expectations. They not only repaired the collision damage but also fixed peeling paint on my door so it matched perfectly. My car looks brand new! It was ready earlier than expected, and the entire process—from drop-off to pickup—was smooth and professional. Great service and quality work. Highly recommend!

Thoroughly disappointed, was forced to bring my car here due to being rear ended. I use my car for uber/lyft. So the longer I’m without my car the more harder it is for me. Was advised from when I dropped off the car last Wednesday, that it would be ready today. Even received a text message confirming the date. Only to call them and be told that the car wouldn’t be ready till early next week. If it were up to me and not the car insurance, I would have taken my car elsewhere. Had to wait a week from when I received the estimate to actually drop the car off for repairs. I hate this situation as a whole. I just wanted my car repaired ASAP. In hindsight I would have just gotten rid of the car and collected the money from the insurance. It’s been incredibly frustrating. *UPDATE: Finally got my car back 5 days past the original completion date. Upset by the lack of explanation of the work performed on the car. Was handed the keys and sent on my way. In the future I would advised that customers receive communication at the onset of the expected repair delay. Lack of communication was definitely an issue for me. All in all the repair looks pretty decent.

Banged my jeep into a tree at 190 miles an hour and flipped it 10 times because I was texting my boyfriend. I was crushed under the jeep it slammed down on me all 10 times it rolled. I climbed out and had it towed here and they fixed it within 3 days. This place is amazing and I couldn’t believe they got it looking fresh off the lot after what I did. They r a very lgbt friendly business and I will continue to slam my cars into trees to keep giving them business ! I encourage others to check this place out and don’t forget to jump out when ur car flips so u don’t get hurt

Unfortunately I had a minor collision a recent snow event on my two month old BMW. I was very pleased to get it back it the time frame promised and happy to say I can’t tell it was ever damaged or repaired. Just like when it in the new car lot.

Love this place! Very professional and does fantastic work! I highly recommend! After picking my car up from Caliber Collision, it was like I never had a scrap on the side of my car.

The Bear DE branch went above and beyond repairing my car. I could not be more satisfied. You are seeing photos of before and after. Paint job so good! If i could give 10 ☆☆☆☆☆☆☆☆☆☆ i would!

Caliber Collision was great. The staff at the front desk were pleasant, friendly and professional. The guy that handled my car was nice and professional. He text me and called me whenever any changes or delay’s came up to keep me informed. They were great! Car looked like a new car when I got It back. I would definitely recommend! 10/10!

My experience with caliber was flawless and phenomenal from beginning to end. Dylan the service manager kept me in the loop and informed about the status of my vehicle. As promised my vehicle was completed on time, and in effect done a full two days ahead of time. I recommend this location for anyone who is looking to have body work done on their vehicle.

I was rear ended back in Dec 2022. My insurance gave me a list of repair shops to call. After calling 2 other shops on the list who told me they could get me in sometime in March, I called Caliber Collision in Bear, DE. When I called the young woman who answered the phone was so nice. She transfered me to Kelly who was just downright sweet and relatable. She explained that the next available time for repair was early Jan...yup, I'll take it...it was better than the March window. We set the appointment to do the estimate at the end of that week. Pulled up that Friday for the estimate. Kelly looked at my car, took pictures and gave me a detailed outlook on best and worse case scenarios. She said from just looking at it, it doesn't seem that bad but the full extent of the damage won't be known until the bumper is removed. Fast forward 2.5 weeks later. I drop my car off for the repairs. Kelly called me the same day to explain that it was "worse" case scenario but still nothing too crazy. She told me the timeframe was 2-4 days and it was exactly that. Dropped off Monday, picked up Thursday. When I picked up my car, it was as if I was driving her off the showroom floor, she was clean -like CLEAN CLEAN! The inside and the outside!!! Thing is, I keep my car pretty clean to begin with but she was another level of clean...LOL! I say all this to say, have you been in an accident and need work done? Call Caliber Collision in Bear, DE and they'll take really good care of you! Wanna know how I know...reread my review!!! Also...check out the before/after pics.