This rating is based on customer reviews, inventory size, pricing, and service quality
Apple Auto Dismantling, San Bernardino in San Bernardino, CA earns a solid 78/100. Reviews skew positive for good prices, helpful bilingual staff (Diego/Aaron often praised), and a broad inventory that often yields the exact part; exchanges can be hassle-free. Complaints center on long waits and occasional price changes, phone/ship delays, and a few cases of major components (engines/trans) failing despite being described as tested, plus wrong or unavailable parts. Inventory seems strong, but ease of finding parts varies; yard organization isn’t clearly reviewed. Overall: value-forward, but verify parts and quotes.
Absolutely terrible experience.
I called this morning to confirm the part was in stock — they clearly told me it was available.
I drove all the way to their location, wasted time and gas, only to be told:
“Bad news, we don’t have it.”
So why confirm it on the phone?
Why tell customers to come in if you’re not even checking your inventory?
This is completely unprofessional and shows zero respect for people’s time.
If you value your time or need reliable information, avoid this place.
They will tell you whatever just to make you show up — and then shrug their shoulders when the part magically “disappears.”
Absolutely not trustworthy.
Very slow service. I spent over one hour and forty-five minutes waiting on a part in their lobby. I definitely saved money, but at the cost of waiting a long time.
Aaron and Diego are truly exceptional at their jobs. They can help you with any parts you need and they have amazing prices quality product and outstanding customer service.
Hi everyone I ordered two door for Toyota Avalon they asking for $500 front $400 rear I waiting three days to delivery to my shop after three they are waiting i calling to see what happen they said we change the price $700 front $400 rear very unprofessional business people
I called the Wilmington location but they didn’t have what I needed, was transferred to see if this location had what I need spoke with Diego very helpful, nice & professional!! Very patient answered all my questions even tho im not in San Bernardino he was still able to provide great customer service & get me what I needed for a reasonable price! definitely recommend
they sell broken parts and say they're good
Horrible business ethic. Terrible service. Sold us a BAD engine (after they said it was tested and in good condition.) Then they refused to give our money back. No warranty on the labor we paid out of pocket. So not only were we out the 1K for the engine but we were also out the 1K in labor. Do not shop here they are an unethical business.
I called for some information regarding the purchase of my crashed truck and was well greeted and had my questions answered. I was looking to sell them my truck because I couldn't find anyone to help me fix my rear differential and the owner was kind enough to give me a contact to a business (Sierras Truck Differentials) who could help. Let me tell you I was amazed by this gentlemen's loyalty to customer service rather than make a profit off of me. I have since had my differential fixed thanks to the kindness of the owner of Apple Auto Dismantling. Thank you kind sir.
Good family owned business! Let’s be honest everybody’s looking to save a buck these days Typically a fraction of the cost of buying things from the dealership I bought an AC compressor for $100 the dealership wanted Over $400 !
Worst ever place its second time they told me they dont have part why font u tell me before on call that u don't have this part dont recommend any one they are going to waste your time and gas.
They will sell you broken parts and tell you that they wear tested and work. They also won't cover the labor cost to remove and return their broken trans even after they guaranteed that it worked and was tested before being shipped. Be careful with these crooks.
Picked a abs module from the self serve area that was defective took it back they replaced it fast no questions asked best prices around fast and friendly service
Thank you for all your help and patience. We really appreciated all your extra help with our priblpr. You were great. I highly recommend you to anyone out there who is looking for a part.
Absolutely recommend this yard to everyone. Along with an extensive inventory the office has outstanding staff. One member i believe named Arron or Eric helped in solving my problem and deserves recognition. And to that I say thank you Apple Auto and staff.
They have almost any car made, the guys there aren't snobby or short tempered, they are personable and biggest thing THEY LISTEN! PRICE'S THE BEST I'VE EVER SEEN AND THEY STAND BY THEIR PRODUCTS!
Good customer service ! Only reason I gave them 3 stars and not 5, I waited one hour and half for my part.
I would advice to call in first, just incase.
Website
