This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews for J.R. Auto Service in San Bernardino, CA skew very positive: customers praise honest pricing, respectful staff, reliable transmission work, and generally quick turnarounds, noting dependable results and fair quotes. Themes: professionalism, mostly clear communication, and helpful customer service. Complaints include a few cases of poor communication, shifting quotes, and one long, unproductive wait with a programming issue. Little info on inventory, yard layout, or part-finding. Overall score: 92/100.
Address:
1066 N Mt Vernon Ave, San Bernardino, CA, United States
What clients say about J.R. Auto Service in San Bernardino (CA)
These guys are truly the best in the game. So respectful, honest, and easy to work with. I had such an amazing experience getting my car fixed here. No hidden fees just straight honesty and getting my car back on the road. Thank you for the amazing service and definitely a customer for life
this place has a new owner name jay I took a couple of my vehicle's there they do great work . I highly recommend this shop . I will be sending my cars there and reffering more customer to JR Auto Service.
thank you for the great work and great customer service
It seems that communication isn't big with Frank and his technicians. The one technician gave different quotes and didn't believe we spoke to Frank.
The technician took the parts off and then wanted to keep the part, but charge us an outrageous amount. Informed the technician where the parts where in the back seat. Caught him rummaging through the trunk of the car with lies thinking there was another part.
Then wanted to charge $300 for the part when found online for $75 and still wanted to charge the $300 as labor. That is ridiculous.
Won't be doing business here.
Frank was awesome. Checked out truck we were thinking of buying same day. Would highly recommend his shop! Even though his shop was clearly busy he took time with each customer demonstrating excellent customer service.
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