Preferred Towing in
San Clemente (CA)

Shout-out to Miguel with Preferred Towing. Efficient and safe driving to get the vehicle back to Inland Empire. Thank you.

Watch out with these guys my vehicle was parked on private property supposedly someone Called in there was a vehicle left banded my vehicle was only there for one day and they’re charging me $700 without my consent or anything like that With probable cost, you guys are going to hear from my lawyers

Tow truck driver drove past us and cancelled now I’m waiting 40mins for another one been waiting over 2 hours. If you have triple A tell them to send a different company.

My friend just had her car towed via AAA. The driver was nice but I guess he forgot to collect the money when he left. When the driver called to collect the money, my roommate said yes, but just give her an invoice so she could have a record. He refused and told her he would go back to where she lives and collect the cash. My friend got sacred cos the driver sounded frantic. She then called AAA, told AAA what happened, and they transferred her to the main towing office to pay. First, they were hurried to collect instead of apologizing the experience, then the operator went on and said they would go back to the house again to collect or it would be out of the driver's pocket. She paid, of course, but they didn't listen to her when she told them that it's not ok for a grown man to go to a woman house and try to collect when she clearly said, she would paid just give ger an invoice. This place is clearly disillusioned if they think it is ok to have grown men sounding frantic to go back to where a woman lives and knock on the door to collect. People who have AAA and are generally prepared, all she did was to ask for an invoice, but this place refused. She had to call AAA to sort it out. AAA - great customer service Preferred towing - not so much , have a friend with you for safety precaution.

I accidentally left my car parked in a tow zone over night (totally my fault and own that). However, the process of getting my car back was ridiculous. It happened on a Sunday and when I tried to immediately go and retrieve my car, they said if I wanted to get it I would need to be an extra $150 since it’s the weekend. I explained I don’t want to pay an extra day fee, and on google it simply shows they are open. They told me Sunday would not count as an extra day and it would simply be cheaper to wait and pick it up on Monday. So I do that, get there first thing Monday morning. Turns out they charged me for 2 full days anyway, plus $150 release fee just to actually get my car out of the lot. For my car being there for not even 24 hours, it cost me $650. Only $300 was the actually tow charge. And the rest was just nonsense fees they added on. I understand needing to pay a fee and all that, but that is extremely excessive compared to other tow yard rates. Highway Robbery.

Preferred towing has always been the kindest tow company I've dealt with. I called in the other day and the woman on the phone was honest and helpful

Very mean person answering the phone

I wonder if the cops know about this place.. if your car gets towed and you can’t get it for 3 days expect to pay over $500! This is straight robbery. It’ll be cheaper for me to replace their front gate next time.

These people were life savers last week when our car broke down on the side of the fwy and aaa was giving us a hard time. Brianna helped us over the phone and Mark was super helpful, quick and friendly with the tow. These are good people. Will gladly support in the future.

Waiter two hours and when the guy arrived. He was rude and unprofessional. I will be letting Triple A know

Professional on the outward appearance CORRUPT AND HATEFUL TOWARDS AAA MEMBERS ON THE INSIDE OFFICE ETC. PENDING WAGE CLAIM.

Not professional at all. Bad customer services. Don't use them. Called for battery service they didn't show up. DON'T USE THEM.

The gentleman arrived at exactly the time I was told. He was quick in Determining the issue, fixed it very quickly , was polite, clean, efficient. Everything was 5 stars. Thank for your help.

Customer service ignored

This is the worst tow truck company. The driver put a jack thru my floor. I'm not kidding, must not have been trained. It'll take 4 days to fix my car and in order to do so, I have to do it on their schedule. This horrible experience will cost me 1.5 days of work and a vacation. Thanks Preferred Towing for only looking out for yourself after damaging my car!!

This company is the best...they took care of me and even gave me a ride home cus i didnt have money for a uber...thank u so much for the great service

Richard was awesome !

Great customer service.

I forget my tow guys name! But he was fast and informative! From the time of my blowout (950pm) he arrived and changed out my tire and i was back on the road at 10:36pm. I was able to make it home safely with my 3 kids in the car! Thank you guys very much! AAA rocks, also! There’s not enough stars here to show you my appreciation! And thanks to the CHP for showing up and keeping guard on us as well! This all just happened tonight! All Of you y’all are my angels!

My car was flooded due to the rain yesterday around 1:30 PM at Dana point and wouldn't start. I called the dealer and they said they will send a tow truck by 5 but the police said they can't allow us wait that long so called their own tow truck company which have a relationship with(Preferred towing). They have charged me $500 for one night of storage and 5 miles of towing. Not sure if there is any kind of conspiracy going on between them but this is such a HUGE rip off!!! Stay away from proffered towing. Very disappointing experience.

I waited almost 2 hours last night for help needed with a dead battery. The young man that came out was terrific. When I asked him why it took soo long he told me he was the only employee working and had many calls. Maybe you need to put more staff on. Im a senior and it was scary waiting so long in the dark in a dead car.