Audi Pasadena in
East Pasadena (CA)

Purchased a pre-owned Audi with less than 10k miles on it and learned how dishonest Audi Pasadena/Rusnak business practices are. Being out of state, I was reassured the car has no prior paint or physical damage to it. It even went through a "thorough inspection" by Audi before the sale. The car was delivered with dents on the roof, and a loose antenna with no way to reattach it without additional body work, and has been letting water in. The antenna itself was painted a color that doesn't match the rest of the body, with a different color bleeding through. The MMI throwing antenna malfunction errors. The panels around the headliner in the rear were also loose with broken clips, indicating it was taken apart for a failed quick fix attempt, but not put back together properly. None of this damage and paint work was disclosed anywhere. Putting the picture all together, someone tried to cover up the damage before selling the car, and Audi hid it during the sale, and ignored it during their inspection. This type of damage can't be missed during a thorough inspection, it's too obvious and stands out. At the end of the day, Audi Pasadena/Rusnak are refusing to take any responsibility for these issues and haven't made any effort to address this. After the sale went through and the issues have been brought up, the management became very dismissive and haven't taken this seriously. When dealing with pre-owned sales, it looks like they are no different from an average dealer, just hiding behind the Audi brand, trying to give the customer a false sense of security and ethical business practices. In reality, they are just bringing the Audi brand down by deceiving their customers to make a sale. Definitely don't recommend this location for pre-owned sales, and even Rusnak as the parent company.

Phenomenal Experience ! Beyond Exceptional Service!
I recently purchased a 2023 Audi e-tron GT from this dealership, and I cannot say enough good things about General Manager Khalid Omar and his incredible team. From start to finish, the level of customer service was truly next-level.
Buying a new vehicle can sometimes be a logistical headache, but Khalid’s team went completely above and beyond to make the process seamless.
They also made sure the e-tron GT was perfect before I drove off, taking the extra time to locate and provide the original owner's manual and the proper charging cables.
If you are looking for a dealership that treats you like a priority and genuinely cares about the details, look no further. Khalid and his staff have earned a customer for life. Highly recommended!
Thank you Team !
Tony Hodges

I recently purchased an Audi from Rusnak Pasadena Audi and had the pleasure of working with Taylor Baffert. The experience was outstanding from start to finish. Taylor was knowledgeable, professional, responsive, and genuinely focused on helping me find the right vehicle rather than simply making a sale. He took the time to answer all of my questions, thoroughly explained the vehicle's features, and made the entire process smooth, efficient, and stress-free.

Absolutely the WORST service and customer service I have experienced. My daughter’s Electric SUV has a series of issues that the service has totally failed to address. They have blamed “ faulty parts” THREE TIMES! The latest problem was the back passenger door unlocking and flying open on the freeway with her three year old in his car seat inches away!! They will not offer a similar loaner or fix the problem. They are counting the days for the lease to be up so they can walk away from this Audi nightmare.

We have purchased 5 Audis and we are extremely happy with the car and service department. Our grandson also purchased 2 Audis for his family! Henry in the service department has taken care of us for 16 years. My last service was with Christian and he also did an excellent job! Thoroughly, professional and courteous! My only complaint is he is a 49'r fan and I am a die hard Seahawk Super Bowl 60 Champion fan! But he is young and has a chance to wise up!

From start to finish Rick and Adrian provided my wife and I amazing customer service. Adrian made us feel at home and provided us transparency and also understanding in what my wife and I were willing to pay. The entire process from start to finish was so quick especially with a 1 month old baby we were extremely satisfied. Something Beverly Hills Audi could not do, thank you for the great customer service especially after the horrible service we experienced at Audi of Downtown LA. DO NOT EVER GO THERE! Come see Adrian at Rusnak Audi Pasadena.

I had the pleasure of working with Rick throughout the entire process, from reserving the car before it arrived at the dealership to acquiring it. He was accommodating, reliant, and made sure to get me a good deal. Would recommend!

Exceptional and friendly sales and finance team. I bought my daughter a car, and we drove all the way from Dana Point, as I told my daughter after speaking with Bonnie over phone. She is great. From arrival, to test drive, to paperwork and sale. All in under 1 hr and 30 minutes. We were heading back home. Bonnie’s sales service and their finance gentlemen. Simply outstanding. Thank you. Few car dealers get it, and serve the customer well. And leaving feeling even better. Well done!

I recently purchased a used car for my son and had a great experience throughout the whole process. They are even helping in getting a final service done. Really recommend this dealership for anyone buying a new or used car. John was great and patient with us and very helpful.

Adena was so helpful & accommodating! She made the process go by so smoothly. This is the ONLY Audi dealership that provides excellent customer service. Honestly, compared to DTLA, this is the only Audi dealership I will continue to come too. Other dealerships care more about cashing in and selling every and all service even if it’s not needed (DTLA). DTLA is always charging me a leg and an arm and when I come to Pasadena it’s ALWAYS something different that is more inexpensive. They assist with discounts and offer great deals! Thanks to Adena I will continue to come back!

George A. was an amazing sales person. He greeted us promptly with a warm introduction. He was attentive, pleasant and transparent. We were stringent about our needs but he made it happen. The experience was seamless and painless. We will definitely be returning customers. Thank you so much, George-Pasadena Audi.

Came here to service my car, and returning my lease because this is the closest dealership to me. Both of the experience I had were not pleasant.

Services: I waited for 2 weeks for a loaner car to be available, so I can get my car fixed while my car was not drivable at one point. My service advisor promised me that my car will be washed and charged when I pick it up. The car was fixed for sure, but it was not washed or charged. I did not get the services that I was promised.

Returning my loaner car: when I pulled up to the drop off my loaner car, I was not greet by “good morning/ good afternoon.” Instead, I was greeted by “have you filled up the gas tank?” I was not happy with the greeting, so I said, “yes, I even pull more, do I get a refund?” The guy said coldly, “you have to ask them (pointing at the advisors).” They then walked away. He was pretty rude. I am unsure if he was being treated by rude customers, but I was not rude to him and hoping that he can be a bit more polite.

Returning the lease: I parked my car at the parking lot, and walked inside the show room. I told a staff that I was returning my lease, and this staff was friendly that he asked me to wait. However, there was an older gentleman sitting at the second desk yelling out loud to the staff who was helping me, “check the charging cable to see if that’s missing!” I told the gentleman, “the cable was untouched for 2 years, and brand new. Do I get a paid back for keeping things new?” He said no and walked away.

I have 1 star for the staff who help with my lease return. This might be a good choice that I am not getting another car from them because of the poor services. They gave me a sense that they were trying to pick on customers and charge for extra if possible. It was an absolute unpleasant experience. I hope management can address these concerns to keep loyal customers happy.

Visited this Audi dealership around 6 PM today and had one of the worst dealership experiences I’ve ever had.

No one greeted us when we arrived. We stood there waiting until I finally had to open the door and walk inside myself just to get someone’s attention. An older salesman finally spoke with us, but his attitude was incredibly arrogant and dismissive, acting as if I couldn’t afford a car there or was wasting his time.

After about 10 minutes of this disrespectful interaction, I decided to leave.

What happened next was hard to ignore: as I was walking out, a white couple arrived and the same salesperson immediately walked out with a big smile, opened the door for them, and shook their hands.

The contrast was obvious and unacceptable.

For the record, I can easily afford any vehicle in your showroom. But after this experience, I would never buy from this dealership.

I will also be reporting this incident to Audi USA. Treatment like this should not represent the Audi brand. Oh, and just to add — the salesperson with the terrible attitude was George.

Full disclosure I did not buy my Audi from here. But I did take it into the service department.

I dealt with Rudy. He was my service advisor. Made me feel comfortable from the jump, was very transparent and supportive, and best of all communicative.

I had a great service experience and I know where I’ll buy my next Audi.

We had an amazing experience working with George at Rusnak Audi! From start to finish, he truly went above and beyond for us. He worked incredibly hard to get us a great deal and made sure we felt confident every step of the way.

George was patient, knowledgeable, and always ready to answer any questions we had — no matter how small. He made the entire process smooth, stress-free, and actually enjoyable.

If you’re looking for someone who genuinely cares about his customers and will advocate for you, we highly recommend asking for George at Rusnak Audi. We couldn’t be happier with our experience!

No pressure, easy dealing. I did everything remotely because I had my toddler for the day and there was no way for me to purchase a car at the dealership without being hassled. Adrian helped me throughout it over the phone and online to do the necessary documentations. I practically just came in to check the car, sign and drive off. Even signing was easy-- no hard sell on anything. I know I heard about Risnak's service but didn't expect it to be this good. Post sales so far has been great (some items just need help on) and hopefully it will be good until everything is checked off.

I had an outstanding experience at Audi Pasadena. From start to finish everything was smooth, professional, and incredibly efficient. Big shoutout to my sales rep, Taylor, who truly went above and beyond. Taylor made the entire process easy, transparent, and stress-free. I was in and out of the dealership in under three hours with my new car, and I could not be happier with the service and the entire experience. Highly recommend Audi Pasadena and especially Taylor for anyone looking for a top tier car buying experience.

George is the man. He approached politely, showed me the car I wanted, did not try to sell me anything else, he focused on getting me a deal on what I wanted and made it happen.

Jan 31, 2026 the Audi team at Rusnak in Pasadena was amazing. I got a new car, the one I wanted and Adena, Carlos and Tristan went above and beyond to provide me with VIP service. They were kind, thoughtful and took care of everything. Next level service, I highly recommend and thank them. Outstanding teamwork, thank you!

Terrible customer service. I made an appointment, with a loaner vehicle over 1 month in advance (1st available according to them) and somehow missed the appointment. I remembered the week it was to take place and when I tried calling the service department numerous times, there was no answer. When I dialed a different extension and got through to someone later in the day, found out the appt. was actually that very morning. Woman I spoke with said she was going to call me back after checking to see if the loaner was still available and to this day (3 weeks later), I’m still awaiting the call back. What makes the experience that much more frustrating is this was the 2nd appointment. The first time , after being told, while making the appointment, I’d be in and out, the service consultant was (I later found out) on lunch and no one acknowledged I was there. When he finally appeared, I was told I’d have to sit and wait 3+ hours.I made the 2nd appointment via that service consultant and at no point did I get a reminder message. Another person I spoke with, on the day of the missed appointment, told me I didn’t get a reminder message because I opted out of text messaging. How could I opt out of anything when the 1st appointment was made, via phone and the 2nd in person? I asked to speak with a manager and again, waiting for that call. Everything works out for the best, as after the experience, I would never want them to work on my car. I found a different dealership that actually sends the reminders and has amazing customer service.

Great experience. Fast and simple. They beat every other Audi dealership within 100 miles by a long shot. I did the application online and was in and out within the hour. Rick Torres was my sales rep. He was awesome. Thanks for the New Q7

I truly think Audi Pasadena’s sales people are allergic to selling us cars. 8 years ago, I left a what is about to be very similar review for Rusnak Audi having walked out after being completely ignored and purchasing a Mercedes C65 at a different dealer the same day. Today, we were treated dismissively by two different sales people as soon as I mentioned we were thinking about ordering a Q8. The first, George, asked why we don’t just buy one that’s available. Audi Pasadena has 2 Premiums in their possession, not even a Prestige for us to look at, that’s why… not that we could look at the Premium either since no one would help us test drive the car. After barely feigning some interest in answering my question about custom colors, he left to go chat with other employees(?) in the side office even though we had asked for a test drive.

The second salesperson was an older Asian gentleman who seemed interested in helping us until he asked what our intention was and in an attempt to be honest, I again said we were thinking of ordering a Q8 Prestige with specific options. Tone immediately changed and at first, he suggested we go look at a Q7 in the lot?! Q7 and Q8 is not the same car if y’all didn’t know that. He then told us to go back inside to find someone to help us because he was busy with a client, which is fair since we didn’t have an appointment with him. I told him no one inside seemed interested in helping though.

Inside of going inside, we got back in our car, looked up Q8 inventory online, called Audi Beverly Hills, set up a same day appointment, and came home with a fully loaded SQ8. We went to BH with the same intention of ordering a specific Q8 but with just a little bit of effort, our super friendly sales guy helped us decide on an S instead. He took the time to ask what specifically we wanted from a special order and presented options.

We live in Pasadena and have been servicing our 2021 RS5 for the past 4 years at Rusnak, including a 2k+ windshield change and 7k water pump/brake job this past year alone. Service is extremely hit and miss and sometimes the reps will legit ghost for a couple days but we kept going. However, today was the last time we choose convenience over a good experience at Audi Pasadena.

Sale person George was great. Very intelligent and focused on the customer. No sales tactics or BS. Very polite and up front. Best purchase experience I've ever had. Ask for George you won't be disappointed, I promise.

Adena at Ruznak Pasadena Audi was the reason I bought my car. Not pushy. Easy. Informative. Calm and so professional if not comforting. I love Audi’s but she made this whole experience a thousand times better.

Back again at Audi Pasadena, and this time Taylor talked me into upgrading to the new 2025 Audi Q6. Honestly, after driving a Q4 for two years, I was close to giving up on Audi since that model didn’t impress me much. But the deal they offered was too good to pass up — so here I am.

I have to say, this dealership is top-notch. Taylor made the whole process seamless. All I had to do was drop off my old car, sign the paperwork, and I was out with my new ride in under an hour!

If you’re thinking about getting an Audi, definitely hit up the team here. They’ll take care of you and make the process as smooth as possible.

If you are thinking of purchase a vehicle there, LOOK FOR JOSEPH! I bought my RS3 there at Pasadena Audi, Joseph was the best sales I have ever met! Even on his day off he would come to complete my deal, very gentle, patient and he really does think and stand in your shoes to help out. VERY NICE PERSON!!! GO FIND JOSEPH FOR YOUR DEAL!

I went to Audi Pasadena to take a look at 2022 A3 they had on sale. The sales Man was very friendly I took the car for a test drive. I ended up getting it. They made the transaction very smooth. I highly recommend that dealership.