What clients say about Ramsey Auto Center in Glendale (AZ)
I had made a phone call to Ramsey automotive. Spoke to Larry explained to him what was going on with my vehicle. I dropped it off the day before they explained to me what was wrong with it and without hesitating, I said, fix it and then I also had them put a set of tires on it also, they fixed this vehicle and it runs like it’s brand new again. Amazing job and great prices.
The one star is based on unprofessional content I saw on your Instagram. I can’t support a business that finds sexual assault humorous. Hope this helps with your marketing.
They did a great job with my tire realignment and car detailing. They were knowledgeable and very helpful. I really appreciated the open communication between the workers on what needed to be done. I felt like they really cared about helping me out! 10/10!
I took my car here to get my brakes replaced. The service was amazing from start to finish. I was greeted with a smiling and knowledgeable face upon arrival and my car was done before I knew it. The technician went over in detail the service they performed and recommendations for service and maintenance upkeep. For sure will be making Ramsey my go to shop from now on.
10 stars!!! If you are looking for a great mechanic shop that really cares and takes great care of you, I would look no further! These guys take excellent care of their customers at prices that are hard to find anywhere else!
This team is amazing! The service and support was outstanding when replacing all of the headlamps for my car! Best quote out of many shops! Ramsey will always have our business!
It may have been 4days my car was in shop but Thank God Emission had that $900 program. I only paid $460 for everything that needed to be replaced. Larry is a very good communicator , I hate when unpleasant people work the front desk.
Amazing auto shop! I had an amazing experience for the circumstances I was under! From the moment I arrived, the staff was professional, honest, and genuinely cared about getting my vehicle back on the road. They took the time to explain everything clearly, gave me a fair estimate!
Highly recommend this shop to anyone looking for trustworthy, reliable, and friendly auto service. I’ll definitely be coming back for all my future repairs and maintenance! 🚗💨
Well I’m sad to say that my outcome with Ramsey auto was not a positive one , and they just ignored my complaints and tried to insult my intelligence. My air box vacuum line was disconnected, also cracked my windshield and flat out denied their mistake. This only the start of the other mishaps caused by incompetence . They once were an awesome repair facility once upon a time . Well there you have my experience as of recent. Edit; well you can not insult my intelligence , being lied to and dancing around the windshield your team managed to crack . If you would have done the correct and honest business practice like fix your mistake this would have never been an issue. I’m still driving my vehicle so please quit trying to shift blame and own up to your mistakes, you do have my number to call me but you are not man enough to resolve this like a real man . Quit sending these frivolous messages and man up to fix your mistakes . Thank you internet warrior . Call to fix your mistakes and get off the keyboard. Thank you. Edit : if I recall correctly I paid $2400 for my AC repair and that’s when my windshield was cracked because my dash had to be removed , and secondly you recommended $2000 dollars in repairs which I paid and that’s when the can of worms was opened up. And yes I just decided to leave enough alone since my vehicle has not been the same since , good job .
Ramsey found that my car needed a new oil drain plug and was missing a bolt on the oil pump.
I feel fortunate they were this professional. The part they installed turned out to be defective. They replaced it again without any additional charges.
Just came to speak to someone about my dad's car. Didn't have any work done on it yet. I can say the gentleman at the front desk was very friendly. I did read great reviews on this place
It's like a family + get things done right! They will tell you the truth every time! If they can find it, They will get it,, and put it on! They are going to tell you the truth. If they can't get the part they'll tell you that! Ramsey is quality back then and still to this day! Thank you Ramsey's family!!
I didn't actually get anything done on my car here because I was looking for somewhere to get an emissions test done and they do emissions repair here but not testing, but the guy at the desk explained this to me and was super friendly and nice about it and wrote down and gave me the address to a great place where I could get my emissions test done, so as far as customer service and friendly-ness this place is really great
I came to Ramsey Auto service because I felt the place I've been going to was just milking me for money but the service never last! I came to Ramsey's Auto service because it was a gut feeling they are honest people who will get the job done & say no more, IF you need good honest mechanics looking at your vehicle & get back to you right away plus have the work done right away this is the place. I'll keep returning back now knowing that my vehicle is in good hands. Thank you Ramsey Auto 👏👏
This is an awesome repair shop been going there for years. I will never take my car to any place else. Technicians are great. Customer service is great. Shop is clean.
I would recommend this business to anyone who owns a car and wants reliable, honest and excellent customer service!!! Mike, the manager is extremely knowledgeable and cares about everyone who walks through the door. I came in with a flat tire and he took care of my issue, recommended the best course of action and made sure I was on the road again within an hour. While I was there, I met a gentlemen with a vintage rambler. He has been taking his car there for service for the last ten years. While I waited a short time on my repair, Mike handled several other customers - He demonstrated the highest level of professionalism , courtesy and expertise! This place is excellent! If you need car repair or an oil change or to find out why your check engine light is on, go to this place!
The older you get the more you realize how important it is to “know a guy “. What happens when you’re having car troubles? Well it’s nice to know a guy! I found my guy and it’s a damn good feeling to confidently pass over my car keys. James and the Ramsey team have worked on all my cars and all my family’s vehicles. They do it all… regular oil changes, replacing radiators, changing tie end rods, fixing leaks, and changing brakes, you name it. They handle all my mechanical complications and it feels great to “know a guy” I can’t recommend them enough!
Last year, I found Ramsey Auto Center via RepairPal.com after getting quotes from my dealer and one of the chain automotive shop. I was in need to have my Rack and Pinion replaced on my 2006 Nissan Frontier. Not only was I impressed by their price, I was even more impressed by their (Keith & Mike) knowledge and customer service. Recently, I took my truck back to have the valve cover gasket replaced and I am quite satisfied with their service. It's great to find an auto shop I can trust as I intend to keep my old truck for a little longer.
We absolutely love Ramsey Auto! We've been coming to Ramsey for a few years and always feel like family. They are professional, friendly, and very detailed. They will be very honest in their findings and will offer solutions that go above and beyond expectations. If anyone has auto needs, we recommend checking out Ramsey!
We were on a road trip visiting Phoenix and on Friday night the engine check light came on. We were leaving Phoenix to go back home to New Mexico on Monday so naturally panicked a bit that we might not be able to leave on time. We searched nearby auto shops that were open on Saturday. Ramsey Auto Center was open and they had an easy way to book appointments online. We showed up first thing on Saturday and they quickly diagnosed the problem, gave us plan A and plan B with cost estimates. They had to use another company for updating software on the car that was available for Monday. We came back on Monday morning and they fixed the car up. Everyone was so nice and friendly, cost estimates were accurate. We got home safe and sound and the following day the mechanic Larry called me to check on us. It is not common to run into people who genuinely care about you, let alone a business. If I lived in Phoenix area I would definitely go to these guys. I am so thankful that in a very stressful situation I had help.
Once in a while you're fortunate to come across a business that just nails it - in every way. Ramsey Auto Center is one of the rare ones! Honestly, 5 stars isn't enough. This will be long...but worthy... as they did so much that is important to all of us it's impossible to keep it to a few sentences.
We moved here from Chicago, and left a mechanic we'd had for years, having to start over finding places to trust. We had three major repairs needed in the three years and know we got taken advantage of (basically robbed) on all three. When our truck failed emissions we were thrilled with the Arizona $900 credit to get the repairs made. Had to slow our roll when Sun Devil called and said it would cost almost $4000 to get it to pass. We told them to hold off and checked with two other places... both over $2k. (I'm posting a Sun Devil review so people know exactly what to watch for there.)
Basically, we had been lied to multiple times by different businesses, and would have believed those lies if we hadn't made that one last effort to verify.
Please note: We had ONE error code show up that referred to ONE plug.
We stumbled on Ramsey and are so glad we did!
A few major differences in Ramsey vs other places:
• It’s a family business with a very low turnover rate.
• Mike (an owner) talks directly with you and explains EVERYTHING.
• Initial phone call gave us an approximate price under $1,000.
• Physical inspection held to that, and final cost was under $1000.
• Mike was totally available and transparent in every communication with us. Answered every question we had, and we had a lot of them after our pre-Ramsey experiences.
• He told us we did NOT need all six plugs and coils. Nor did we need any of the other things the other places said we did.
• The truck was there and completed exactly when they said it would be.
We ended up having them look at another issue – one we had supposedly had fixed by Gruelich last year – but definitely wasn’t corrected. Gruelich did almost $2000 in brake work and then told us the problem was probably just some air in the line that had to be worked out. Ramsey found it was absolutely not air in the line – and was something Gruelich didn’t even address. (Sorry, I’m a female who can’t remember the part – and my husband isn’t here to help.) They fixed it at a very reasonable price – on time.
Bottom line, this place is an hour drive from our house and we will make that drive without hesitation every time we need work done in the future. Besides having outstanding customer service, being fair and honest, doing great work on-time, and pricing far better than anyplace else we compared to - they are just incredibly nice to deal with. An all around fabulous business that we could use more of!
Much thanks, Mike & Larry.... you saved us a lot of money, you gained new customers for life, and we'll make sure we tell this story every chance we get!
Huge thanks to Ramsey Auto for the excellent work they did on my daughter's 2014 Kia Optima! The team was professional, efficient, and kept us updated throughout the entire process. It's always reassuring to find a reliable auto shop, and Ramsey Auto definitely delivered. We’ll be back for any future service needs!
We took our vehicle to Ramsey on the recommendation of a number of people in our community. It is quite a drive to their shop but definitely worth it. They are always super nice and helpful. They take the time to correctly diagnose the issues and fix them right the first time. Twice now they could have tried to cheat us by suggesting repairs that weren’t needed but they have always been honest and forthcoming. They have definitely earned our repeat business. We will take all of our vehicles to them from now on. Their stellar reputation is well deserved!
Had a hard time finding trustworthy mechanics, but I have used Ramsey's several times and they always give me the best price and service! I have referred several others who have also used and returned to this place because you get an honest answer every time. Super professional and fair, no sneaky tricks to try and hike up the bill with unnecessary services or repairs, and they get my car back on the road quickly. Thank you Ramsey Auto Center!
I have been to Ramsey Auto Center three times now and they always do fantastic work. Entire staff is friendly and effortless to deal with and are always happy to answer my questions and work around my schedule.
Their mechanics are old school guys that are extremely knowledgeable and experienced. Exactly what you want. Their work is top notch and repair estimates have all been spot-on.
I originally brought my 20+ year old car in thinking it was probably on its last legs but it feels almost new again after just a few visits. Highly recommend!
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