What clients say about Parts Mart in Glendale (AZ)
I paid 91.70 for this so called genuine waterpump,the leak got worse then whats in the photo,in a month this happened,they did not give refund,they are selling fake motorcraft parts,do not believe the good reviews and do not buy anything from this crooked place,i had to go back to autozone,their parts are also heavier because they are selling better parts,the fake part came in a nice box and the part had ford on it but if you do your studying even fake ford parts are being sold,it not just spark plugs anymore,trust me,that picture is a part from this store that was on my car for around 30 days and starts to leak after taking it out of town,also when i called i would get hung up on,so crooked now
Very dissatisfied. I ordered a replacement mirror for a 2023 Ford Mustang. I was asked for the VIN to ensure the correct part. The mirror that arrived was too big. I attempted to request a return and was told they could not accept because it was not in the original box. Now the box it shipped in was a generic box. Bad customer service. What should the box matter if the product is in the same condition it was received and I have proof of purchase. The box is irrelevant. I feel ripped off. All I wanted was the correct mirror. The mistake I made was assuming the company sent me the correct part and I threw the box away. To find out it was the wrong size for my car.
Was a customer for years back when they were located on the other side of the premises, but NOT ANY MORE. Too much has changed with the company. They are ripping people off by charging MORE than MSRP and no longer honoring my 20% discount of nearly two decades. Found what I need online for much less with shipping! Adios Parts TooMUCH.
They have moved to 6300 n 51st ave. Its in the Sanderson Ford parts building now. You need to go through the entrance with the lift arm gate and turn right twice.
Parts Mart at one time was a good partner for my auto repair shop.
Now that I have closed my shop they will not accept returns. Really, will not return parts they stocked me with. I didn't order the parts, their sales person did.
We spoke to Dave Hess, the manager, he was only concerned about dollars, not what is right.
These guys where really helpful. I was having a hard time trying to find window shield wipers for my car, and they had exactly what I was looking for. And the prices weren't all that bad either.
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