What clients say about O'Reilly Auto Parts in Beckley (WV)
Stopped in today and had a great experience. Justin was extremely helpful, patient, and professional. He took the time to answer my questions and made sure I understood everything without rushing me. Customer service like that is hard to find these days, and it definitely made my day a lot less stressful. Really appreciate the help — this location has a great employee on their team!
This store goes above and beyond, parts and service! Enjoy shopping at this store. They helped me get out of a bad situation, on the spot, no questions, Wayne and Shawna made it happen. Have never had any hassle getting anything warrantied or returned unlike other place. Thank you
Can’t tell u how many times the people here have helped me with this POS. But they have always been super helpful in every way! One guy even helps me with just diagnosing things over the phone when he has time! 😅 it’s gotten to where it doesn’t matter where I am, I go to these guys for all my parts needs! Shawna runs a fantastic store! Thank u guys, sincerely!
My family and I had a great experience at O'Reilly Auto Parts. Justin and Wayne went above and beyond to help us out during our 9 hour trip for Christmas.
My daughter was travelling from Virginia to northern Indiana and her car started overheating. She stopped in this area to try to figure out what was wrong and I am 7 hours away & no way to help her! after checking a few things & not finding anything, she went to O'Reilly's & Justin Blevins did a super job of diagnosing the problem. Not only that, but he also went above & beyond the expected service level and made sure the part was installed & got my daughter back on the road & she was able to complete the trip home! Thanks Justin, you were a Godsend!
O’Reilly’s in Mabscott WV just off 64/77 is a great auto parts store!!! They have everything you could possibly need or they will get it! The staff are all friendly and KNOWLEDGEABLE! Shout out to Justin Blevins who is incredibly helpful and kind!
Just met Wayne and he fixed my car up! I planned to spend at least $200 in repairs but his expertise is so good he fixed it right up! THAK YOU WAYNE I AM BEYOND GRATEFUL TO YOU!
This auto parts store is top notch…. The staff is so very knowledgeable and friendly and are willing to go out of there way to help…they beat there competitors by 100%…
I had the most pleasant experience today, needed a new headlight. Ally was my cashier that helped. She went above and beyond and even helped me install my headlight! She's absolutely amazing and a huge asset to your team. ❤️
The women working at this location diagnosed quickly and helped us get in contact with a mobile mechanic who fixed our car in no time. Thank you to her and the wonderful team for helping save the day!
Stopped to get oil for our generator and the 2 gentlemen working were very kind and helpful! Didn't have the 'cliche experience' of a woman in an auto part store..just made me feel like my questions were legitimate and helped me without making me feel stupid!! Would definitely recommend this store and will be shopping here again!! Thank you to the 2 gentlemen working tonight!! ❤️🤘🏻
The young lady that was working went out of her way to help me find a very obscure item I needed without any asking or prompting. Absolutely the friendliest person in the world. Clean, orderly store and the other folks in the store were knowledgeable and very professional also......
The older gentleman at the counter helped me get the right part for my vehicle. He was very nice and knowledgeable about vehicles in general and that's rare these days. I was very pleased with his customer service abilities and will go back.
The absolute best place around! The staff here will always go out of their way to help out their customers with everything. I will never shop any other auto parts store ever again.
I got stuck here on a long road trip after my trailer wheel caught fire. They were so helpful and friendly! Helped me figure out the problem (the wheel bearing grease had gotten washed out) and find the tools I needed to fix the wheel. Even called one of their friends down the road who could press the bearing in for me at 7pm on a Saturday!
Best auto parts store I've ever been to.
Oriellys of Macarthur WV really came in clutch for us during winter storm Elliot. The first alternator we received didn't fit- it's like the bolts were too tight, so they order another one to arrive the next morning. Problem was though, we didn't have a ride that day, and my husband was about to start walking the 20 miles. So I call in, and Wayne offers to have someone drive it out to us! They get here, but the same problems persists, so he takes all the alternators back with him, and they were able to fix the bolts that were too snug, and bring it back to us. The new alternator fits now! New problem though, the belt tool we had rented, didn't go up to the right size for our tension pulley. I call Oriellys again, hoping maybe they had a different tool, because Josh and I just couldn't get the belt back on. That was the biggest size they had however, but out 2 more people came to help, and together they helped Josh wrangle the belt back on. With that, the Kia lives again!! This team really went above and beyond for us, and we are so grateful
My husband started going here a while back. He had a dead battery in the Arby's parking lot and had went to O'Reilly's to get stuff to fix it, they had walked over to where the car was and gave him a jump, best place ever, from that day on, he has not went anywhere else for any car part of any kind.
My experience here was the best I have had in an auto parts store. I needed to do an oil change and an associate by the name of Ben helped me out. He took his time to ensure I had the best experience at this store. I felt very welcomed. I needed advice on an oil change. He ensured the items I purchased met my needs and took the time to check for promos on those items. Ben went above and beyond to ensure I had a flawless experience . I am definitely coming back to this store for my auto parts. Thank you Ben! Thank you O’Reilly!!
OReillys is amazing. Great staff, competitive pricing with other auto part stores. One staff member Dakota went above his job by helping my husband. He needs a raise
Andrew (I believe that was his name) helped me at this location. I had left Roanoke Virginia and was en route to Minnesota. My brake caliper started giving me severe issues on the interstate and this location was right off the highway. Andrew went above and beyond in customer service and knowledge surrounding my issues. I was able to repair my vehicle and continue safely on due to this stop. To the owner of this location, give this man a raise. I will be an O’Reilly customer going forward due to his outstanding service.
Staff was courteous and friendly. They had what I required in stock, just way over priced. I paid at least 40% more for wire in a small pack than I would have in my home town. Not the staffs fault, management has a good mark up on prices
Roger was extremely helpful and kind. I was traveling from Michigan to North Carolina and he helped get me back on the road safe with my two kids. Thanks to him, we made it to our destination!
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