I had initially gone to a different mechanic in Ohio who I spent a decent sum of money to fix something with my alternator/electrical system. Unfortunately, two days later after a couple hundred miles into a road trip to SC, I lost my power steering twice. I got the car towed to Eddie's shop (ACT) over the weekend and I rented a car to complete my journey. I ended up leaving my car there for a week until I could come back that way. I called Eddie first thing Monday and he was able to accurately root cause the issue which was a loose power cable on the battery terminal -- something I think the first mechanic missed. He was incredibly friendly through the whole process, one of those kind people that feels like a friend I've known forever even though I'd only talked to him on the phone. He was very accommodating because I had to pick up the car over the weekend when the shop was closed and he even gave me his personal cell number to make sure that it went smooth!
Eddie charged me a tenth (literally!) of what the first mechanic charged me because he was able to accurately root cause the issue and "didn't want to throw parts at it for no reason." He even test drove it everyday to be sure the problem was solved.
Eddie was an angel to me and my family, and I'm so thankful the Lord sent us his way. I would give more stars if it was possible. Thank you Eddie for taking great care of me and my family!
ACT Auto Parts was highly recommended to me by a family member & I will highly recommend them to anyone!!
I needed new rear brake pads & rotors and the price Eddie quoted me beat the dealership's price by MORE THAN ½ the cost!! 😮 And he provides a 1 year warranty!
Mechanic Mike does excellent work!!
I felt like I was treated like family from the start!! They are very professional, respectful, and honest people!
Just recently, I felt like I was having an issue with my front brakes/rotors, which were installed by a DIFFERENT auto shop a year and ½ ago. When I went to the shop to explain what was going on, he scheduled me for 2 weeks later and said he'd "give me a call with an estimate for the job!!!
I called Eddie at ACT while I was still in the other auto shop's parking lot and he told me to bring my car down right then and they'd take a look at it!!
Eddie called me with a "so called estimate for the job," and said that they put on brand NEW front brake pads and rotors that the OTHER auto shop was responsible for...and he did NOT charge me for them!!!! The only thing I had to pay was a small labor charge!!
I was so appreciative and thankful for what they did for me that I cried when I picked up my car. They truly believe in doing the right thing and helping others! This type of business practice is what leads to success!!
THANK YOU AGAIN, EDDIE & MIKE!!!
I can't say enough kind words. They are truly honest, never overpriced, and have excellent service. I have referred friends and family, and no one has been disappointed. I will never bring my car anywhere else.
My family trusts this garage. We have been going there for a few years. They have always fixed any vehicle problems, and addressed any issues or concerns. Very reasonable prices and done quickly.
My wife was traveling out of state when our new alternator failed. I called ACT Auto Parts in Beckley, WV, and they were able to look at the van the same day. I had her towed there, and the proprietor had her in and out with a new alternator within just a few hours. The price was very fair, and the service was courteous and professional. Highly recommend ACT Auto Parts for their prompt and efficient service!
I'm from out of town and in Beckley working on the MVP pipeline and I just wanted to leave a quick note on how awesome Eddie and the guys are that run this shop. I would recommend A C T Auto Parts & Garage to anyone looking for a repair shop that is honest with you about what's wrong with your vehicle and then being charged a fair and reasonable price on repairing it in a timely manner. These guys are very courteous and friendly and will treat you right!!!
As a female I have been taken advantage of many times until I found this place. I can truly say I am completely comfortable with coming here and will never go anywhere else. I don’t even allow my grown children to go anywhere but here. This is someone that can sleep good at night knowing he doesn’t take advantage of people. Thank you for giving me and my family a place we can always trust to come to
In Beckley to visit family and my trucks water pump was failing. He took my vehicle in at 9am and I was back on the road by 1:00. And the cost of the repair was a fraction of what it would be at a dealership. Fantastic crew. Great work and I made it back to Fl with zero issues.
Thanks again Eddie!!!!
The service here is awesome! Very good mechanics who do their job quite well. The speed of service is also great. They always get me in and out pretty quick! Thank you guys for all of your hard work!! It is very much appreciated!!
This is a great place to get your vehicle repaired. The owner and staff were so kind, and they serviced my car in a very guick manner. I highly recommend this place to everyone. Great prices, and very professional work.
Went there to have the battery charged and check on my frozen door instead they took out fuses and relays and swore they didn’t when there was not a thing wrong with my car I get in it to leave nothing worked. I had my husband check it and all of a sudden I’m missing these? Either they have a dishonest employee or something I’m very unhappy I feel like I was being taken advantage of being a women. The least they could do is give me back my fuses!!
Hey Peeps..This Place is 🥇💯TOP NOTCH. ...When it comes to your Auto care and Maintenance needs this is the Place to take your Vehicle..they Very Professional...Courtesy ...In my opinion they take better care of you than the dealership mechanics👍
Prepare to go back multiple times because it is not going to fixed properly on the first. I had to pay for towing twice for their mistakes, and it still was a couple times after that before it was fixed. They said it was test driven, but had to be towed when back to the shop. At one point, they were asking me what I think the problem could be. All in all, 5 weeks and three engines later, I have a car that is semi reliable. Look else where or do it yourself.
The owner is always in the building, all the workers are very polite, all the mechanics do wonderful jobs and they keep your car as clean as possible and then get it back to you as quick as they can and they try their best to do it as cheap as they can, they understand that everyone isn't made of money and still manage to do excellent work, I highly recommend
Very reasonable pricing; never over charges or tries to sell unnecessary work; the work is done when and as promised. In other words, Eddie won't steer you wrong
Was losing a belt halfway through a 600 mile trip, pulled in, they jumped right on it and gave a great price. Eddie is super friendly. Great guy, great service.
If you like your vehicle to not work or like being screwed out of a lot of money - this is your place to go! Seriously, this stuff happened to and I'm livid it did. Not even a single apology for basically ruining the car
I blew out my breaks on a Friday night stopping too hard at a stop light on a road trip and they came in on their Saturday morning off to get me back on the road to my family. They even brought it to me at my motel, and I think my breaks are in even better shape than they were before I blew them out. I expected to pay an arm and a leg for emergency Saturday service but the price was far less than I expected. Great guys, great work, great price!
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