Safford Chrysler Dodge Jeep Ram & Fiat of Winchester in
Winchester (VA)

I had an absolutely great experience buying my vehicle from Safford of Winchester. A huge thank you to Megan Magaha for making the entire process smooth and straightforward. Megan was knowledgeable, patient, and listened to what I was looking for. She was transparent throughout the process and made sure I felt comfortable and confident in my decision. I really appreciated how easy she made everything. The vehicle was clean, exactly as described, and ready to go when promised. The paperwork process was quick and efficient, which made the experience even better. Overall, this was by far one of the easiest and most stress-free car purchases I’ve ever had. I would absolutely recommend working with Megan and the entire team if you’re in the market for a vehicle!

Kegan Davis was a great help to track down the color Charger we wanted and the options we chose. He was very knowledgeable and answered all our questions. . The closing went smoothly with no surprises. Good trade.

I am absolutely pleased with my purchase of my new 2026 Ram 2500 Bighorn. It was definitely the easiest and quickest purchase I have ever dealt with before. All the staff at Safford were very polite and knowledgeable. From the first email to the last handshake on the way out , I couldn't ask for anything better. I have never had a salesman to do follow up calls checking on my purchase and how things are going with learning what the new truck has to offer. Mike Hachez was a great salesman that was polite , knowledgeable and a class act to deal with. I promise this will not be my last time driving 2hrs and over 100 miles to purchase a vehicle from Safford of Winchester from Davis WV. Thank you all at Safford.

used Ram 1500 Stefany was awesome and great to work with. I have purchased many cars and she was one of the if not the best Sales Consultants that i have dealt with. I informed her of what my wants and information needed to make the deal work and she didn’t waste time getting me the information, and details even while off. Highly recommend her and the dealership. Have had my truck now for over 2 months with no issues and will be going back for my future vehicle

This is strictly for the service dept. Sales is probably fine. Just save your time. Brought in vehicle under warranty for a concern with heated steering wheel not functioning correctly. Told its fine and that they "toned down the newer years" fast forward a month. Try different dealer for the same concern. Immediately validated "thats not how that should feel". New steering wheel ordered. Its a shame we're stuck with this dealer in Winchester.

I purchased a 24 cx90 from cj. To say he did a great job is an understatement. Not only did he save me hours of a drive to the dealership the car was originally at but he coordinated everything very well and the whole transaction went very smoothly. The finance guy was also excellent. I cant recall his name, but he did an excellent job of keeping my payment where I wanted it and getting me a better interest rate. A+ all around.

Thank you CJ for acknowledging me when I walked in this morning. Best and quickest buying experience I’ve had and thank you for your time to get me in a vehicle I now love. Love this Ram 2500 such a good looking truck rides so smooth with a lot of technology equipped. CJ went above and beyond to break down the details of everything I was signing . Same with Rebecca too thank you. Billy thank you for assisting too get the deal done as well. Highly recommend and see you on the next purchase.

Sales person was great management was great had no issue with anything love the car also had an experience getting gas next to dealership with sales person Stephanie helping me and asking if I have any more questions while she was on a test drive with another person. She went out of her way to ask me if I needed anything else. She is awesome person and a great asset.

Best & easiest buying experience we’ve ever had, from Mike in sales to Britney in service to gentleman in parts. Everyone is super nice & helpful. They follow up with you during all processes on everything. Love my new Ram! Highly recommend Safford of Winchester!

Wow!! The best dealership in the state of Virginia! Zach Burke was continuously in contact with me every step of the way when needing to have my truck fixed. I don’t remember a time when customers service was ever this great. What an amazing employee this company has. Every single person we’ve ever dealt with her has been exceptional. Thank you all so much for being so amazing.

I would highly recommend safford. Jerry is one of the best sales guys there. He goes above and beyond. Rebecca in finance is a really nice person. She goes over everything and explains it all to you. The detailing department if there in a hurry they don't do a good job cleaning the vehicle. It still had fingerprints on the dashboard. But other then that I would recommend safford.

Thank you so much to Samantha Evenson! She is an amazing, sweet and very kind person! She definitely went above and beyond and was very helpful with our children and made the entire process very smoothly! Her kindness does not go unnoticed. She is awesome and helped us obtain our dream vehicle. We appreciate you Sam and the whole team! Thank you all so much! ❤️

Great experience! No haggling or all day setting at a dealership. The staff were super friendly and Samantha was awesome. The manager also was great. First experience at Safford but will be my first place to go for my next new car. Thank you guys!

We have been buying cars from Safford of Winchester since they opened and it’s the only dealership we have used since. They have always been very fair and transparent when we buy new vehicles. The service department always takes amazing care of us when we bring our vehicles in for maintenance. Everyone, from the general manager to the sales team and our service advisor, Mary treat us like gold. Their level of high touch customer service is hard to find in any business and we wouldn’t even look at another dealership. I have friends that always “shop around” when it’s time to buy a new vehicle. Maybe that can save a few bucks. I did the same thing before Safford opened and sold me my first SRT 8. They established a relationship and didn’t just sell me a vehicle. That relationship continued to grow and generated a loyal customer. My wife soon followed suit when she purchased her first Grand Cherokee. We don’t look at other manufacturers or dealerships because of that relationship.

I was told to not drive my car to Saffords because engine light was on. So I had it towed there. When scheduling my appointment I asked them to see if it was still under warranty and was told buy the girl she couldn’t look up that information and I would have to call sales to see if it were under warranty. Called sales and they laughed and said that she could have looked it up.Was told my warranty did not cover Spark plugs and was going to cost me 1300.00. You had my car (my only means of transportation) for 5 days without a rental and before they could even look at it. I said I would take care of it myself. Came and got my car and had to pay 247.00 for testing. Took my car somewhere else and they fixed it fixed for 400.00 Sad thing is I purchased this used car when it only had less than 50,000 miles on it and I SPECIFICALLY ASKED did you give it a fine tune up and change oil, filter, new plugs etc, etc, and salesman went and said she asked and was told that you all had done this. Since I work from home I have only put approx 6000 miles on this car and when my guy pulled the old ones out they were horrendous, and you could tell that they were never changed as you had said they were. A company is only as good as their word. I saved the plugs and plan to bring them by to show you. Now I have been a loyal customer and have bought all my vehicles from you for years. But now since you were going to charge me 1500, no rental, and blatantly lied about the changing of the plugs tuneup, I will be trading this car in, in the next couple of weeks and I can assure you I will not be purchasing from Saffords.

Jerry and Rebecca were fantastic. The process was quick and seamless. My van was totaled, so I needed something quick. I knew exactly what I wanted and they made it happen. 5/5 recommend

I had a great sales experience here. I got a good price on the new truck and they gave me a good trade in value on my old truck with minimal haggling. Also, the finance person did not try to hard sell us on any ad-on warranties etc. He presented the options and did not press when we declined. It was an all around hassle free deal.

Great Service!!!! We drove two hours from Pennsylvania to look at one truck my son seen on their website. Moss Addali was wonderful answered all my sons questions and mine. Zach the finance guy was wonderful as well. Moss sent a email on the following Monday to see how the truck was running and to see if we had any more questions about the truck. Thanks again Moss!!!

I would like to express my extreme satisfaction with the level of service I received at Safford of Winchester. I have purchased many vehicles from several different dealerships in the past but Safford by far was the best purchasing experience I've had. From start to finish the entire process took less than 2 hours. The professionalism of my sales person Irving along with the sales manager Will and Rebecca in financing exceeded my expectations. Thanks for all your help. I am loving my new Jeep Grand Cherokee Summit.

I had one of the worst service experiences at Safford Chrysler Dodge Jeep Ram & Fiat of Winchester. I went in for a simple oil change about two months ago, and about a month later, my check engine light started turning on and off. When I called, they told me to come in after two weeks, but the light went off in the meantime. Recently, the check engine light came back on, and when I checked, the oil level was very low. I called them again, and initially, they told me to wait a week. After I explained that I couldn’t drive the car without oil, especially since they were the last ones to service it -they finally agreed to have me bring it in. They said there were no leaks, topped off the oil, and sent me on my way. However, on my drive home, I noticed a strong burning smell. When I checked, oil was splattered all over the engine. I immediately took the car back. They kept it for 24 hours, and I had to call them five times just to get an update. Eventually, they told me the timing cover was cracked and tried to quote me $4,000 for repairs! I decided to get a second opinion from another certified mechanic who fixed the real issue for $1,350. The problem was simply a gasket leak caused by overfilling the oil, which this dealership did. The timing cover was perfectly fine. I’ve driven over 500 miles since the repair with no issues at all. So not only did they overfill my oil and cause a major mess, but they also tried to charge me thousands for their own mistake. Absolutely unacceptable and very shady business practices. On top of that, I decided to cancel my service contract because of this experience. I gave them my information and was told someone would call me but no one did. I had to call multiple times and was told each time that the request was “in queue.” As soon as they realized I wasn’t coming back, it felt like they stopped caring altogether. This dealership completely lacks communication, accountability, and professionalism. Please avoid this place if you value your car, your time, or your money.

I had an amazing experience with Safford of Winchester! Everyone was friendly, professional, and truly cared about helping me find the right car. Samantha was absolutely fantastic! Samantha went above and beyond to get me into a brand new car that was more than I could have ever imagined! Samantha even followed up with me afterwards to make sure I was happy with the purchase! That kind of customer service is so rare these days, and it definitely stood out! I’ll definitely recommend Safford of Winchester to friends and family and will continue doing business with them for years to come! Thanks again Safford of Winchester for my new car!

I called today (10/2/25) at 1:00pm asking about a specific Jeep Grand Cherokee l limited. Spoke with Jerry and Will. Come to find out it was located at their Fredericksburg location. Jerry went all the way to Fredericksburg to bring it back to the Winchester location, we arrived there around 6pm to look at it and take it for a test drive, in no time we were signing and by 8pm we were driving it home! This was by far the easiest and quickest vehicle transaction we’ve ever experienced! They get 10 stars from us!! Thank you Rebecca for making it a very quick and smooth transaction! Everyone was so helpful and so pleasant to work with! I highly recommend Safford😃

I had an outstanding experience at [Dealership Name]. From start to finish, the process was smooth, professional, and stress-free. My sales consultant, Megan, was knowledgeable, patient, and never pushy. They took the time to answer all of my questions, walk me through the features, and make sure I was completely comfortable with my decision. It really felt like they had my best interests in mind, not just making a sale. The finance manager, Rebecca, was equally impressive. They explained everything clearly, helped me find the best financing options, and made the paperwork quick and painless. I especially appreciated their transparency and the fact that I never felt rushed or pressured. Overall, this was one of the best car-buying experiences I’ve ever had. If you’re in the market for a vehicle, I highly recommend [Dealership Name] and especially [Salesperson’s Name] and [Finance Manager’s Name]. They truly go above and beyond.

In the midst of dealing with a failing vehicle, bad and few options, my wife and I turned to Safford of Winchester. TRAVIS UTLER was a phenomenal salesman, went above and beyond and found us something that met all of our needs and more and we couldn't be happier!! Truly skilled and very friendly. Thank you again to Travis and the entire Safford of Winchester team!!

I walked in on Saturday and within a couple of hours drove off in my new car. Mike Hachez and Rebecca made the process so stress free and simple. Thank you!! I’ve also used the service department for all of my cars and have been completely satisfied every time. I highly recommend Safford!!

As far at dealerships go, the staff at Safford Ram are top notch. My salesman was Kegan and he was one of the most knowledgeable car salesmen I’ve ever dealt with. Which in my opinion is hard to find these days. Not only that, but he was friendly, patient and overall welcoming. He put together a phenomenal deal for me and I genuinely left the dealership happy with my purchase. Would definitely buy a car from him again. Thank Kegan

My dad had a stroke and I spilled coffee backing out of my driveway. I leaned over to pick it up and slowly drifted into a parked vehicle. Just what I needed another thing to deal with! The collision department was absolutely fantastic! Not only did they get my car in to be repaired, the customer service that was provided went above & beyond excellent!!! Particularly Zachary B, Body Shop Office Manager!!!!! Thank you Zach for everything, especially all the humor that helped take my mind off of all the bad that was happening!! You really are an amazing soul!! I highly recommend renting a car from them versus anyplace else (trying to not name drop but they say in their ads they'll pick you up). My car has some sparkly glitter in it & they matched it perfectly! It's like it never happened! Photos of my car before & the poor parked vehicle I drifted into. I couldn't have hit it in any worse of a place... smack dab in the middle of the 2 driver's side doors. It has been fixed as well but not sure who fixed it.