Absolutely the best customer service I have ever received when calling an Auto Recycling Shop. Scott was very professional, courteous and had the parts pulled and ready for pickup very quickly. He also sent me pictures and a video of the parts to make sure they would work for me before I drove one hour to get there. Excellent Job Guys!!
G & G Staff was great! They had exactly what I needed for the price the item was listed. Prompt and precise with the service to remove the part. Part was exactly a match for what I needed. Thank You for a Great first experience in your place of business! I will be happy to return in the future and tip the yard staff anytime!
Don't waste your time. Bad info by phone, rude customer service on site, if you don't know what you're looking at they will try to scam you. A completely wasted trip.
The staff here is so unbelievably friendly and great to work with. They are so willing to help the community, and are incredibly generous. They helped me find everything that I needed and I can not wait to go back again. I c seriously can’t recommend G and G more. So grateful for them and their generosity.
Horrible customer service! Called to get price on a seat for a project. Guy on phone rudely yelled what model, told him doesn’t matter just need one for a project. He yelled at me need make and model I explained again any would work it’s just for a project yelled at me again for how many cars need model and hung up on me! Beyond pathetic to act like that! I will take my business somewhere else!
Went in to buy a spare wheel and hour before closing time, refused me service because said he's about closed...in an hour... And then took my number to not call me the next day about a simple spare wheel. Acted stuck up and as if he was in a hurry to leave or something and hour before due closed. Bought many parts here as a younger man and assure you won't waste my time to stop in again.
Very helpful staff, easily accessible yard, organized and easy to find what you need. Awesome set of folks to deal with. Got what I needed for my wifes Escalade and we are all set.
They don’t care about the customer all they care about is selling used parts for new part prices. No willing to negotiate or even possibly trade just not worth giving your hard earned money to them ar all
Bad customer service. Everytime I call. Person is always rude, no manners and hangs up before im even done explaining. Plus they barely have anything good available.
I wasn’t their long. I stopped in looking for an upper intake manifold for my 2006 escape xlt. The gentleman I spoke with there said they didn’t have the part I needed and found one for me in PA for a good price. I’m from the Cleveland Ohio area and I got one thing to say…. More people from Ohio need to come down south for extended stays and maybe the over all general politeness and common curtesy and willingness to help others will run off on them and they’ll bring some back to ohio. I was at G & G auto recycling for less than 5 min and I went in happy and left just a happy as I was coming in despite them not having what I needed. To the gentleman there that helped the guy from Ohio thank you very much for finding that part for me. I greatly appreciate it and I hope this review does you well. Thanks again
Went here recently to check on the availability of a used wheel after one of mine was destroyed after my car slid into a curb during a snow storm. Scott and Rafael were extremely courteous and and gave me great customer service. They ended up not having the wheel but
were able to find and recommend a couple of other places that did. I picked up my new used wheel the next day. Will absolutely use G & G again if/when the need arises. Highly recommend their great customer service! Thanks!
Went looking for parts for 3 vehicles I have. I was disappointed to find out there weren't any in the yard, but front desk was very helpful and referred me to places that did. Will be checking here again when I need. Don't expect to be in and out this place can be busy some days
Called for a rim. Drove an hour to get there to find they Hadn't even pulled it. I left to get food and 30 minutes latter was told they dont even have the part. If i could rate in the negative i would. Ive ordered tires to be put on and now am missing a rim.. Thanks alot guys.
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