What clients say about Brian Omps Towing & Repair in Winchester (VA)
Came here for an inspection and they said my inner tie rods were bent and failed it, I've taken my car to 2 other mechanics for a second and third opinion. Not only were my tie rods perfectly straight, but when I showed the other shops the paper estimate omps gave me they were going to overcharge me by 800$. I've been going to omps for over 10 years but after this, I will never be back.
Absolutely Brilliant Service!
This morning, I found myself in a bit of a pickle and needed an auto repair shop that was open and ready to help right away. I Googled for a 24-hour shop nearby, and this business was the first to pop up. Honestly? I didn't even check their ratings or location—I just dialed as fast as I could!
The phone was answered on the second ring by a very kind man named Thaddeus. I explained that my husband of 15 years had put "summer" washer fluid in my car, and it was now frozen solid. I was looking for advice on how to thaw it out, so I could switch to "winter" fluid.
Thaddeus didn't just have the perfect remedy; he also had a great sense of humor! We shared some laughs over stories I shared with him. About my car, my life and my "Hubby," ❤️ I felt so comfortable that still, without doing any research about their business. I called back to book an appointment for my driver's side door handle, which has been stuck/broken for quite some time now.
Not only was the quote he gave me more than reasonable, but they were also able to get me in early the next morning! After hanging up, I finally did my research and saw they have nothing but AMAZING reviews! ☆☆☆☆☆ Even though they are a state over, the level of intelligence, kindness, and professionalism these guys showed me, makes the drive there for me, completely worth it!
I’m actually looking forward to my appointment—mostly because I’ll finally stop having to climb in through the passenger side of my car like a gymnast! 😂 But, to also have the pleasure of meeting these guys in person! If you are looking for, wanting to find and in need of a 24 hour Towing and Car Repair Service, with honest, funny, and super capable guys to look after your car. "Brian Omps Towing & Repair," is the place to go! 👍
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I was having an issue with my battery drawing down and no one could figure it out, Bradley the mechanic at Brian Omps towing and repair diagnosed my issue and repaired it and I haven't had a dead battery since. I highly recommend!
Bradley a mechanic at Brian Omps towing & repair is an awesome mechanic. He is always kind and helpful with all my car care needs. I highly recommend them.
Had my '14 Grand Cherokee worked on. Great service at a great price, and was completed much quicker than expected. Big shout out to Thaddeus for explaining things to me and being a real cool dude!
Car was skipping and jerking every now and then. Took it in to have it looked at. Thaddeus was very helpful. Listened to me trying to explain and was caring, patient with me and somewhat funny...lol. Car was fixed in a timely manner with a fair price. I highly recommend them.
70k for semi truck recovery...
In your reply below, you effectively acknowledge that the charges were increased due to the allegations made. I appreciate receiving your response, as it helps clarify the basis for the pricing applied.
Bradley Nitz is very knowledgeable with my truck where most people aren’t. Also they did a great job on the alignment with my truck and is no longer pulling to the left.
Thaddeus is amazing and the best at explaining what the problem is. And also Laura is so helpful as well. I always have faith when my car breaks down. Thank you.
The receptionist was extremely kind and patient. She took the time to explain everything clearly and made me feel comfortable and valued as a customer. Her name was Rebekah!
Wouldn’t recommend anyone else in the area. I have used Brian Omps multiple times in the past for towing and hauling. Sanker is the driver that usually helps me and I could not be more satisfied with his performance. YOU GUYS ROCK!
Curtis towed my vehicle for me and was so kind to me on such a hard day. He made sure I was taken care of and truly cared about my well being. The pricing was good also.
Curtis recommended using them for service on my new vehicle. I called and spoke to Thaddeus about it and told him I needed what the manufacturer said needed to be done for 15,000 miles and he told me he would take of me and they did!
Curtis from Brian Omps Towing & Repair was a lifesaver! He was prompt, friendly and explained everything. Hate that I needed the service but happy I called Brian Omps Towing! Highly recommend!
Just wanted to take a moment and give a shout out to Sanker at Brian Omps Towing he has towed a few times for me and I highly recommend. This company is an honest company to have any of your business done. I’ve also had a few of my vehicles worked on through this company as well, and I can’t thank them enough you guys are awesome.
Awesome team to work with. Moved some of my equipment for me from different job-sites. Also have used them for heavy-haul towing and they did a great job.
They answered my phone call immediately. The girl on the phone was extremely kind and helpful when I was in an unfortunate situation hours from home. My car was towed to a repair shop within 2hrs of me calling. Very reasonable price!
I was traveling when my truck broke down 3 hours from home here in Winchester, they told me it was an oil pump so they changed the oil pump for $4,000. Pick it up and I didn't make it 100 mi before the oil pump that they just replaced went out. They failed to diagnose my problem correctly and the fix they made immediately broke. When I brought the pictures to Thaddeus he told me that technically they did the right thing. These guys are shysters and I would not go there again. I would recommend no one ever go there.
Edit: Owner contacted me and made this right. He went above and beyond and we certainly appreciate it. We will definitely see them again.
Old:
I wasnt going to post a review, but I’m still angry. They serviced our car for misfires….etc
Customer Service is Absolutely Top Shelf ! I highly recommend here guys . Honest , Sincere and Extremely knowledgeable about their craft . I have a Porsche , Mercedes- Benz , BMW and a Kia 🙏🏾💯
Rev Dr GM Mack Jr
Had our work van break down unexpectedly. We only had to wait about 25 minutes for the driver to arrive. The driver was friendly and the price was fair! Will definitely use them in the future! Thank you!
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