Compass Towing & Recovery in
Stafford Courthouse (VA)

Thomas was absolutely wonderful. Prompt, professional and went above and beyond. Also very kind. Made my stressful situation so much better. Thank you all!

Charles from Compass Towing was excellent. He was prompt. He explained what he was doing the whole way through the process. He went above and beyond to see if he could determine the issue. And he pointed out some cash in the car that I hadn’t noticed and made sure I took it before he left. Highly recommend.

You never WANT to need a tow off of i95 in the rain at night, but if you do I hope you call Compass and get Charles.

Compass Towing responded to my lookout quickly and efficiently. Charles helped me get back in my car while teaching me a bit about my car. He provided excellent customer service. I would definitely recommend Compass for lockout issues.

I used my insurance app to report a dead battery. They called Compass Towing. Charles arrived right promptly, and jumped-started my car. He explained the ins and outs of Prius batteries and electrical systems while the battery charged. Then he patiently showed me how to remove a particularly tricky cover under the hood. Super friendly and knowledgeable. If he's available, ask Compass to send Charles!

Shaun towed me yesterday and he was very professional and quick at getting me loaded up and to my destination thank you

TJ from Compass Towing & Recovery texted me and arrived just as he communicated. He was polite, explained his process and promptly jump started my car saving me time and money!

Shawn was great friendly and made me laugh with his 13 years of experience showed his patience with me was outstanding after he was given wrong address. He's a definate keeper deserves a raise

Charles was amazing, quick and very professional and informative! Charles comes with 20 plus years of service and you can learn a few things from him. He is a keeper, great asset to the company, keep up the good work!!

The was super helpful and efficient and got my vehicle exactly where it needed to be. He is an excellent rep of your company

The best experience from Charles! I expected a tow but instead he saved me a fortune by offering me the truth. I am so thankful. He helped me get on my way, I would highly recommend Compass to anyone needing an honest towing service.

Transmission failed one afternoon. Went thru my insurance to get connected. Driver came all the way from Nova and had no issue taking me from my initial drop off place (which wouldn't be able to fix the car) to a secondary location 30 mins away due to traffic. Saved me a lot of headache and stress.

Shaun arrived at the site and got right to work. He is very friendly and very efficient. Thank you so much Shaun for your help today.

It started snowing and TJ got my car out quick and in good spirits! He was really kind and super helpful.

⭐⭐⭐⭐⭐ I had an excellent experience with Charles from the towing company. From the moment he arrived, he was incredibly patient, kind, and reassuring. I originally thought my truck was having mechanical issues, but Charles took the time to assess the situation and calmly explained that it was simply because my truck was parked on a hill and the gas had shifted toward the front. He went above and beyond by giving me a ride to the gas station and made sure my truck was running properly before leaving. His professionalism, knowledge, and genuine care turned a stressful situation into a positive experience. I’m extremely grateful for his help and would highly recommend him to anyone in need of roadside assistance.

Was broke down called insurance they sent Compass out driver got to me fast. Shawn was great friendly and took varr of my car

Crazy seeing all these crazy reviews. My experience with the company was absolutely amazing. The driver waa on time, realized I was disabled and couldn't stand long and helped me in and out of his truck. We had great conversation and the 10 min ride had nothing but great vibes

As like others here my insurance company set the tow and this people took on the job just to let me sit waiting for the tow for over 2 hours, insurance company followed up asking if the vehicle had been towed and it hadn't so they sent me a new Eta for 45 morr minutes. I called the provider and the lady answering the phon was not professional and stated that there had been a call from the police and that it takes priority over others which I understand so I waited some more to then get another revised Eta of over 85 more minutes so I called the towing company once again and the lady on the phone was rude once again... I am done, they make me wait for over 4 hours and are rude on customers to top it off... needles to say I contacted my insurance and canceled the tow explaining why. Compass towing and recovery will not get my business ever. Bad Business I would give 0 stars if I could. Let's see the reply from the(owner) because I've read them on other reviews and the rudeness shows through here as well...

My truck was towed when I had a medical issue while driving on I-95. They charged $375 for a 6 mile tow just because the state police called for the tow. They also charged $75 for storage fee. If you pay with card, you also pay the credit card fee which is standard with most businesses. In total I had to pay $472.50 to get my truck. They claim that they don't set the $375 fee if state police called, and that they don't want to charge that much. Take that as you will, but consider that the money goes to the tow company and not the police agency.

Dean was totally AMAZING in helping us when our car broke down earlier today. He was patient and extremely knowledgeable as to what our situation needed for getting us back on the road. (The underlining cover came loose and was dragging on the ground as we were driving on 95 heading to NC). Dean was Absolutely the Best in helping us resolve our situation! Know you are in GOOD hands when dealing with Dean and his crew‼

My GX 460 was towed by them after being hit in a parking lot over a weekend. My truck was then delivered the following work day to the certified Lexus Bodyshop for repairs. Per the delivery it was infested with ants and door and front center counsels filthy with dirt stains all over and they try to say this was an act of nature and refuse to take responsibility. They ask if the Bodyshop can take a leaf blower to get rid of the ants. Just refuse to take accountability. I have health conditions which I have to keep my vehicle meticulously clean, my home and so forth besides that I’m a person with OCD as well. It’s sad, having to fight through getting this resolved is what’s happening due to the lack of taking responsibility. I do not recommend this company as they do not take pride in providing upstanding service they just get the work done any kind of way with a high disregard towards customers. Didn’t want to report this but it’s time to be transparent, shed light and awareness when services are not good. Reviews take work and time to write, but I will take the time and do my part as others need to aware of poor service around them and better choices can be made by the customer. Thank you. I pray compassion Towing Service improve as I know they can take more pride in the handling of customers property. Have a pleasant day.

I actually called two other tow truck companies that did not answer the phone. The third one answered and said they could not tow me and referred me to another one. That guy was so hateful and disrespectful that I did not use them. On my ride back home I saw a Compass tow truck and pulled over to call them. The lady on the other end of the phone was very nice very helpful and very respectful. It took about an hour and a half before my vehicle showed up at my home. Which I think was pretty awesome The pricing was very acceptable and the tow truck driver was quite respectful as well. I do not give five stars easily but this company deserves it. Need a hand give them a call.

Mike is big of safety when towing cars. Mike showed up to tow my car cos of a flat tire in my driveway on a tight residential road. He was attentive to details. He walked around the car, checked it out took pictures and put air in my tires. He guided me to an area where he could tow it safely. He informed me of how to climb safely into the care and did the same when I was getting down. Good customer service.

My son had stopped for lunch and came out to a dead vehicle. After attempts to jump the car, I called for a tow. The young woman I talked to on the phone was very helpful and extremely nice. I had regular updates on the driver's ETA throughout the wait. TJ, the driver, was extremely professional and completely set my mind at ease. He quickly loaded the vehicle and had it dropped off at my preferred location in no time. Compass Towing made everything extremely easy and a highly pleasant experience.

On my way into work my tire popped which left me stuck in the middle of rt1. I called Compass Towing to tow my car directly to Walmart to get the tire replaced. Not even 5 minutes after getting off the phone with the dispatcher, Bruce arrived. He was in a very cheery and postive mood which made my situation feel not so bad anymore. He talked and joked with me, made sure me and my car were safe, and didn’t make me feel rushed when Walmart was taking forever to tell me where he could drop my car. I highly recommend Bruce specially. If I ever need to be towed again I know exactly who to call and ask for. Thank you Bruce for being the light I needed to get through that morning.

PREDATORY TOWING COMPANY. On February 3rd, 2025, I was working a real estate photo shoot on Grosvenor Lane in Stafford and parked in a visitor spot. Phil, with Compass Towing plates 5100 TW, was doing his rounds to tow cars not only 15 minutes after I arrived. He pulled my car from the rear and dropped it, with intentions to drive to the front, and pull it from there. Spotting him drop the car, I quickly ran and hopped inside so he wouldn't re-hook it. As I hopped in, he frantically backed up, re-hooked and LIFTED my car with me inside. The homeowner, real estate agent and several neighbors ran over to try and help me since it is unsafe to lift a car with a person inside and they were worried. Phil argued with me and the spectators about logistics and made us pay a $25 drop fee. Along with minor damage and needing to fix my tire pressure, I don't recommend this towing company and if you have a choice, Phil is not a safe driver. This company has had multiple Involuntary Revocations over their license over the years. This happens typically when companies do not follow the rules or regulations that govern their license. DO NOT BE FOOLED by the positive reviews they leave themselves. The bad reviews tell it HOW it is working with them. God bless us, everyone!

I had the privilege of being helped and serviced by Bruce, and I have to say he was of great help! He was so kind as well. Even aided me in some things with my car battery that made the car perfectly fine. I would definitely recommend Compass towing. Thank you once again Bruce