What clients say about Cole's Roadside & Towing LLC in Southampton Meadows (VA)
After having another local not come out for more than 24 hours, I called coles. They were at my house within 40 minutes. They were friendly and efficient.
Not THE Cole, but “A” Cole was an absolute delight when called to tow via AAA. He was professional, kind, caring, personable, and truly went above and beyond in making sure we were well taken care of. I would absolutely recommend. Thanks so much for all you did & do!
Only giving one star because the gentleman I spoke with on the phone was polite.
I was visiting a friend at Foxhill Apartments, where there’s no assigned parking, and I left around 4:20 PM. An employee placed a tow warning sticker on my car claiming it was issued at 5:00 PM, which is impossible since I was already gone by then.
If they had taken a moment to look up my plates, they would have seen that my registration and tags are completely up to date. When I confronted the employee, who was sitting in his truck as I was leaving, he said he gave me “40 extra minutes.” For what, exactly? The sticker states towing would occur on Monday, so the excuse makes no sense.
The sticker was clearly applied between 3:00–4:00 PM, not 5:00 PM as written. When I asked who was responsible for removing it, the employee gave a few half-hearted suggestions but showed little care or accountability.
Overall, this experience makes me wonder how many other vehicles this company has wrongly tagged or damaged. Extremely unprofessional and careless behavior.
Got a flat from all the construction on 64, Cole’s saved the day. Was going to get my car towed but they went ahead and helped me get my spare on so I could get the tire taken care of on Monday. Appreciate everything, highly recommend.
Absolutely amazing service! The gentleman who picked my car up brought it to my home and even got it into my garage! Reasonably priced and A-1 customer service. Would use their services again if the need ever arises.
I used yall theough AAA- The technician who helped me today I think his name was Brandon was amazing really went above and beyond i am very thankful he came out to help me today!
Brandon is AMAZING. He is so professional and helpful, and I would have been stranded without him. He’s the BEST. Highly recommend this company, specifically Brandon.
Fast quick response of service. I have had two flats in the recent month. They really helped me out in those times. Both times I got Bryndon E.
Both times he showed friendly and insightful service.
Both times he pretty much saved me from getting stranded.
PS: They are also a AAA Roadside Service partnered.
My car developed an issue on the highway. I found a wonderful auto repair shop. They suggested towing to a dealership because they believed the auto maker should cover the repair.
AAA contracted Cole's Roadside and Towing. James was the responding Tow Driver. He arrived sooner than expected. He is a really friendly and kind person. James made what could have been an absolutely miserable experience a whole lot better.
Thank you so much James.
They transported my GTR with no issues. The driver was very friendly. They had a 4ish hour turn around from the time I called (my situation was non-emergent).
This company attempted to tow my Car from where I've been living for 5 years out of Nowhere simply because it had a car cover on it because of a window regulator....they wrote "car cover now allowed" on the notice.. Lol... I couldn't find a lawful clause that justified this. Great company right... Thx 👎
5 stars across the board!!! Cody arrived earlier than the estimated time frame. I had a flat tire and instead of towing my car to a tire store location for repair, Cody offered to figure out the problem right away to save me some money and time. Cody was able to fix my tire, save me extra money and he did it all swiftly and with professionalism. I highly recommend Cody to anyone who’s having tire needs!
A affordable , reliable, and friendly tow company. They handled several of my tow needs . From moving a conex box to towing my truck . They are the only Tow Company I will call.
Great company. Was able to get a tow within 30 minutes. They also have great prices and they were able to tow my vehicle from Hampton to Newport News. Customer service was great
Wyatt Leffel was the driver of the flatbed truck that picked up my vehicle and his service was above and beyond his obligatory duties. He stayed and worked diligently to get my vehicle where I absolutely had to have it placed. Super 5 star rating to a diligent company man.
I’m a student at Hampton University. My tire got a nail in it and flat. A young man was so kind and plugged it absolutely free of charge in addition to Triple A’s help. I can’t thank him enough! God is good.
I was stranded after my car’s transmission was having problems. I received top-notch, excellent service from both AAA and Cole’s Roadside and Towing service. I was kept extremely well informed with multiple calls and texts. Brandon, from Cole’s towing, was very friendly, knowledgeable, and helpful. He was on time, very down-to-earth and pleasant to talk with, as I got a ride home, along with my car. He did a very professional and excellent job handling/towing my car home and backed it up perfectly into my driveway. Both services were very comforting and reassuring, in the vulnerable situation of being stranded. A+++, 5-Star, Excellent service! Thank you, Brandon/Cole’s Roadside and Towing service!
James was amazing. So quick, careful and knowledgeable not to mention friendly. He made a difficult situation so much better and got us where we needed to go. Thank you so much James, Coles Towing and AAA.
I’m a AAA customer and had a tire blow out while driving through town. William came to help me and he could not have been nicer!!! He was friendly, courteous and entertaining on our ride to get my tire replaced on my truck!
Highly recommend!!!
I wish I would have gotten the name of the tow truck driver who helped us this past Friday 8/25 at around 1:30pm. Our Nissan Altima quit in the parking lot of Publix (Monticello Ave in Williamsburg), I called AAA to get a tow and they sent someone from your company. He took our car to the dealership on Richmond Road, giving my husband and I a ride as well. He arrived sooner than expected and tho we didn't get a chance to talk very long, he was very helpful. Thank you so much.
Top notch all the way, this is what a towing company is supposed to be. I was stranded, called at least 8 other tow companies, and no one would help me, these guys are awesome. Said he'd have someone out in under an hour, guy was there in 20 minutes! Changed the tire, added air to it, didn't gouge on the price either. Hopefully I'm never on a position to need them again, but if I am, I'm definitely calling
The men here was absolutely amazing helping
On a day I was in a terrible situation with my truck breaking down. Hand's down best towing company I've ever dealt with, had reasonable prices helping me while I needed it the most, I will never use any other towing service
Cole's Roadside & Towing is the best towing service ever. Not only were they quick to respond, but the driver was actually able to determine why my vehicle wasn't starting. They literally saved me hundreds of dollars. I highly recommend Cole's over anyone else because they went the extra mile and saved the day.
Received excellent service from Cody today. He was prompt, professional, and incredibly helpful. He went above and beyond with his service and it was really appreciated! I definitely recommend Coles towing and Cody especially!
Cody was the driver that towed my truck he did a great job even was able to put it right where I wanted it and it's a tight spot. He put it there with no issues. Will be recommending Coles towing to everyone I know. Thank again guy yall are great keep up the good work!!!
They showed in the time frame they said they would I have dealt with a lot of towing services through my years with my classic cars and the young man was very knowledgeable. I didn't have to show or tell him anything and he had the tools necessary to load my 63 Impala with a very expensive undercarriage and wheels. He was great
I just had my 1948 Buick hauled by these guys to a paint shop and I very highly recommend them if you need your classic hauled. The driver handled my vehicle with incredible finesse and care. I’ve never had such fantastic service from a vehicle hauler before. Easiest five stars I’ve ever given. I will be using them again when it gets out of the paint shop.
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