This rating is based on customer reviews, inventory size, pricing, and service quality
In Southampton Meadows, VA, Virginia Motors Specialists Inc scores 60/100 with strongly mixed reviews. Many highlight friendly, hands-on help (often Heather and Matt), fair/cheaper pricing, quick engine swaps, and help finding parts (photos, referrals). Yet serious complaints recur: wrong or blown engines, missed delivery dates, price changes, long waits, poor communication, and refund disputes. Inventory seems decent but accuracy is inconsistent; finding parts can be easy or frustrating. Yard organization is unclear. Good value when it goes right—verify parts, timelines, and any warranty upfront.
What clients say about Virginia Motors Specialists Inc in Southampton Meadows (VA)
I was on this journey looking for a mercedes engine for my car, and had already went through 2 motors that I had bought from 2 other locations and they were both trash, I call Virginia motor specialist to give another try on buying another motor and let me tell you im so glad that I did, first of all a lady named Heather was just the most polite and extremely helpful and attentive, answered all my questions, and believe me I asked a lot, because of the experience i had with the last 2 motors, and she was so patient with me and overall in the end she had provided me with exactly what she told me I would get, I got a nice clean motor that runs perfect and I couldn't be happier,,, im back the road in my mercedes now, with a big smile, thanks again HEATHER
My purchase experience here was amazing, I had Heather helped me find a couple of parts that i needed, one of the parts she had it in stock and the other she didn’t, but she still helped me find it through another place , which in my book was amazing because she still went out of way to help me find the part even though it wasn’t profitable for her, that shows great customer service, I recommend this place anyone who’s looking for great parts and service, I will be coming back
Thank you so much. They replaced my left front rim, fixed my right passenger rim. Give me a new tire and gave me two hub cubs for $160. I appreciate you so much so so so so much. Thank you
Paid for the part, waiting all day to get a part, didn’t get part , this place is a waste of time, who pulls a part and makes the customer wait all day for it after they pay, bad business didn’t test the part, never go here and still waiting on part , never experienced this , all other places u received the part, then to find out they didn’t even have the part went got somewhere cheaper,
Good communication and great customer service. Owner was very friendly and helpful +
I came in with my kids and he was very nice about it.
We got the part that we came for so 100/100
I paid $2,300 for a engine on 08/08/25 every week when I called for update I was told it’s going to be pulled and delivered.. on 9/15/25 I called and the owner said I have no option but to receive a refund. He didn’t not value my business at all or the time I wasted. Don’t go here, they deserve to get shut down, and stop wasting people time and money.
Called in for parts and was told that they have it in A condition , was told one price but upon arrival (2 hours drive) was told that they cant honor the quoted price and to make it even worse when came to lot the specific car was not even on lot it was already crushed so 4 hours of my time, F for service
Matt and Heather did an exceptional job ensuring the replacement of the engine in my truck was seamless. Matt even took care of a few extra repairs for little to no cost. Great communication and great service. Thank you again.
They're very nice people. I bought a rim with a nice tire on it to use as my spare. My Jeep Grand Cherokee now has a proper spare to put back under her. Thank you for your help.
Matt always takes care of me. I used him for my Honda Accord, I use him for my Odyssey, I'm also gonna bring my Chevy van for a motor. He is usually always cheaper than everyone else and he gives it to you straight. If your car is junk he will say "sell it"!
The team was great! Especially Heather. She went above and beyond to help me find a part. I was having a ruff day, and the pleasure of working with her turned my day around.
Matt and Heather great honest people. I bought a reasonable priced engine and he put in in for me for a reasonable price too. I took it to my mechanic at first who told me the engine was bad, Matt called BS and said he'd put the engine in... Put the engine in and the car drives
I needed a wheel for my car. A young lady named Heather did a fantastic job getting what I needed. She even sent me pictures to ensure it was the correct wheel I was looking for. Also their prices were excellent. Overall, great experience.
They have been super helpful when it comes to my Malibu. They remember my name and car , and if they didn’t have the part they directed me to another place with no problems !!! They’re always my first choice.
Ordered an engine installed in car and the head gasket was blown, they didn’t give me a refund and refused to help my in any way. If I could I would give them a negative star save yourself time and money by avoiding these people.
My brother needed is car fixed for a leak we incurred . Heather was nice and told us to come down and have Matt look it over as other places wouldn’t help us . We don’t speak English well and they treated us well.
I brought a motor from them and they gave me the wrong one. Took it back and ask for my money back. Wouldn't give it to me. Told me they were going to swap something on the motor to make it fit which I don't want and it's been three days since I heard from em and they won't pick up. I'm out of 1600. Feels like I've been robbed
Tried ordering a transmission for a customer. Ordered last Monday, said I’d see it Thursday and nothing came. Called and they said I’d say it Friday morning, still nothing. Called again and they said I’d see the following Monday and guess what happen Monday? Still nothing. I understand things happen and a mistake may happen once and twice every now and then but for it to happen back to back within week? That’s an obvious red flag. I should’ve read the reviews before I ordered because I would’ve saved myself a headache. I do not understand how they are still in business, but please be aware if you are thinking about doing business with them.
Poor service paid for a good and working transmission. Still have taken it back six times and still doesn't run like it is supposed too. Every time we took it back they lied to us about it being in the bay getting worked on. We would ride by and it was still sitting on the side of the street. We are veterans and disabled on a fixed income. We don't have money to be just giving away. The good Lord will fix it for us.
Very fast is first thing that come to me..its a little blind faith but i am not disappointed..i got my whole engine swapped and i would reccomend these guys for such a hard job..hopefully they keep there staff and they can become the sole engine swappers..good stuff tho.
I ordered a motor from Virginia Motor Specialists. I told them all the specs, was informed the motor was on crate and can be delivered the same day. once the motor showed up it was completely the wrong motor. Then I was informed that I would have the motor the following day at 10am. It is now 12:40pm the following day and my calls are being ignored, no communication of any sort. Now I have a vehicle holding up my lift, and ready for a motor that I have no clue when is arriving. Business to Business.....Horrible.
I don’t ever write reviews on google but felt like it was definitely worth the time seeing I could save someone from the same mistake I made trusting this company to keep their word. I bought an engine from this company on 21 days ago and was promised it’d arrive 5 days after the purchase. I’ve been calling everyday asking for a tracking number and the guy would pick up the phone and say “I’m getting it right now, let me call you back in a few minutes” and would never call back. Probably the worst service i’ve ever dealt with in my life. If you’re thinking about sending a cent with this company PLEASE THINK TWICE, definitely not worth it! If I could give zero stars I would without a doubt.
Went for rims for a Honda Civic at 9am. They had the rims but had to be taken from the car. They were short of workers. They told me to return after an hour. I returned and the rims had not been removed so they told me to return in two hours. I returned again and the rims still werent removed. Finally got them after another 30 minute wait. I understand the problem keeping help in that profession. The price was very fair.
Just don't be in a hurry!!
If I could give them zero stars I would. Keep in mind I'm just trying to get a quote on price of labor for transmission after two weeks MATT never provide a quote. He just keep saying yeah yeah I have your number I'll call you back. Imagine how long it would take if he start working on the car. Please save yourself time and headache and go SOMEWHERE ELSE.
This is straight to the point! I I had wrote a bad review on this company before. I then decided to go and meet the owner and the young lady that works at the counter. I thought after talking with them that they would keep their word and fix the bad engine that they had sold me. After talking with them I changed my review to reflect the pleasant conversation that we had in person. People I am here to say its been a month and they have not kept their word. Now, It appears that I will have to fight with them to retrieve my car. THIS IS A REALLY BAD PLACE TO DO BUSINESS! You may not know me out there but I am a person who believes that a person word is bond, a hand shake holds you true to a deal. I have served in the US Marine Corps were Honor, Trust, Integrity meant something. I currently put my life on the line everyday to save those whom I don't know as a Firefighter in the City of Richmond. I am and have raised twin daughters who are now in college, as a single father. The information I have just giving you about me should say a lot about who I am. So trust me and STAY AWAY FROM THIS COMPANY.
They sold me a fuel tank that was supposed to come with the fuel pump. I asked this kid before I bought the fuel tank if they would include the fuel pump he said yes. Then I had to call the day it was supposed to be available for pickup. Only for them to tell me the fuel tank doesn't have a fuel pump. When I had already purchased a fuel pump from advance Auto. And he told me to return the piece because the fuel tank was supposed be fully assembled. They are rude the guy did not even apologize he just said well that's the way it came. I am so upset with this horrible service. They are a bunch of scams.
Totally unacceptable care of customers.... I picked a transmission up, paid for it. Here it is exactly 10 days later(funny how the time to get my money back is 10 days too) and still do not have the correct transmission for my vehicle. Was promised last week they would deliver it. I finally get a vehicle to pick up a replacement and deliver it to the repair shop (that is 65 miles away) and tell them I will be picking it up personally and they "pulled the wrong one"... They have had photos from the repair shop for 7 days now and had not even bothered to see if they had the correct one until I said I was going to come get it. Missed work, had to borrow a car, and still no transmission because "they are too busy and don't have time to pull it right now"... Holding me up from a repair and the bay at a repair shop... NO, I am not happy at all, and I still don't have a car.. Let's see if they follow through tomorrow....
Had a great time and got some really good deals! Mr. Gordon recommended we come early (30-45 min advance) because they sell some items in mixed lots. Ask questions before hand and talk to the regulars. Everyone was very friendly and helpful! I plan on going back.
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