This rating is based on customer reviews, inventory size, pricing, and service quality
In Roanoke, VA, reviews of Request Towing & Recovery are strongly positive, yielding 94/100. Customers repeatedly note fast, on-time help, professional and courteous drivers, clear communication, and fair or cash-friendly pricing. Service during bad weather and after hours stands out. Complaints are limited but serious: occasional long waits and trouble reaching staff to access a towed vehicle/personal items. Little to no detail on parts inventory, yard organization, or ease of finding parts, so that remains unclear. Overall: reliable towing with occasional responsiveness gaps.
Has my vehicle and won't respond to calls despite several attempts. From vet to vet I'm here from out of state with my father being ill and just lost my mother. I'm waiting literally on a check that should have been here yesterday to make the payment. I want to check for damages and get my personal items from the car in case its auctioned before this check clears yet I can't get a call back. You can clearly see the legal Florida tags. I have no way to do anything and have items of my mothers in that car. No ride to help my kid or dad because you couldn't wait two days...my Dd214s are in that car. Came in the middle of the night like a coward. You could've knocked on my door any day. I work out of the house while I'm here. I was never notified of anything and you won't call me back to make the arrangements both hyundai and par said you would do. If I haven't heard back by 4pm I'm file a complaint because I'm trying to fix this and you're trying to make it worse.
These guys are awesome and fast! My mom recommended them to me. If I ever need any service in this field they’ll be the first I call for sure.
Very cool trucks as well.
- Wyatt S.
Jason is the best! Thanks for answering all my questions and being so helpful. May God bless you abundantly! There are still some good people out here that are not just motivated by greed and Jason is one of them
My car broke down on the side of Mill Mountain. Mike came out and towed me to a mechanic. He was on time, efficient, and professional. Would recommend!
I would like to thank your driver who stopped and blocked traffic when my trailer door opened, l hope l have the right company, it was a red rollback on 7/10 i was just passing through thanks again! Jeffrey, Bayer Trucking
We are very grateful for the friendly, reasonably priced and speedily accomodating service we received. Our vehicle situation went from stressed to blessed. We highly recommend Request Towing & Recovery.
Best experience for towing ever. After normal hours and driver was at the gym, still got to me within the hour, dropped me at worked, and charged less than quoted. Quick, professional, friendly service. Highly recommend!
This place is horrible. AAA called these people around 2pm to come and pick up my car. They did not show up until 5. If I could give this place zero stars I would. Horrible!!!!!
629 Ashlawn St SW, Roanoke, VAArchitectural salvage store
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