Advance Auto Parts in
Leesburg (VA)

Awesome service by rep and manager! Clean and well organized store. Rep courteous and professional. Another effective shopping experience. Thank you,

I came by the store to get a quick tool to put on my license plates. The gentlemen were very friendly, very helpful, very courteous, and it was a delight to go into the store. One of the gentlemen came out and helped me with a smile and a wonderful joyous personality! I will always suggest everyone and anyone to come to this location. They are the best! Thank you so much!

Compared to other Advance locations, I am not impressed with the service I've received here. The associate who has helped me both times is nice enough but clearly does not know enough about the products. Both times I've felt he's only given me the "bare minimum" of knowledge/info. Not offered any further tips or making sure I had all of the right tools & parts, etc.

Great service from the young men there, quick and accurate in retrieving my part and even installed it for me

Employee was rude from the start and asked a simple question about windshield wipers and responded with attitude. Asked for the Free instillation they say they provide and they came outside and ended up giving up left me to do it! He did not know what to do at all and left because he said he was cold!

I went to the Autozone in Leesburg, VA location on 1/7/2025 to get my car battery tested and most likely buy a new one, as i had to jump start my car into work that day. I ask them if they can test it and install the new one and the employee tells me it's too cold. It's in the 20s. I asked him, since it's winter, how warm does it have to be? He states, "in the 30s." I want to argue with him but leave in frustration. (Btw, I get to my car and it's 34 degrees outside ?). I head across the street to Advanced Auto Parts and they gladly tested and installed my new battery. I, along with my 300+ coworkers, will no longer do business at autozone anymore. I hope their pockets get as cold as a winter day in Leesburg, VA. Advanced will get my business from now on!

Very kind and nice people. Erik was willing to help with an issue I had and saved the day!

I stopped by to purchase a new battery for my vehicle. Kenny (?) helped me select the battery and the came out to the parking lot to change it out. He was fast, efficient and very professional. His knowledge is impeccable. I’ve been a regular customer for a long time and I can honestly say, I’ve never had a bad experience here. Kenny and the other employees are the best. They’re not auto specialist mechanics so to those expecting to get their vehicle diagnostically checked, you’re in the wrong place. Take your car to a certified mechanic. I only say that cause I’ve seen people come in expecting the staff to fix some systemic transmission problem. These guys know their autos and their parts and are experts in that field! I am a customer for life. Thanks Kenny!

Excellent customer service from Kenny. My daughter and I needed a rear wiper replacement. He showed us how to install it. We will be coming back the next time we need car help.

The Prestone tastes horrible, I was in the bathroom for 3 hours straight. Seafoam also tasted terrible, the texture was nice but it was strong and tasted like I was being fed cheese by David Spade in a plane on fire. One of the employee's smells really bad, however everyone else was dead. So I loved it. Cheese.

Kenny was helpful, professional, came outside to install my wiper blades, and even gave me a great tip on how to preserve the life of your wiper blades. Thank you Kenny. You are a wonderful representative for Advanced Auto Parts and I will come back because of your outstanding customer service.

I expected this to be a mundane stop after the Jiffy Lube nearby lost one of my lug nuts. But the staff was so helpful and so kind that it actually made my whole day. They helped me identify what I needed quickly and kindly, empathized with the circumstances that brought me there, gave me good direction for helping myself in the future, and then comped me the part just to be kind. I will buy all auto parts here as long as I live in Leesburg.

Many thanks to Mike who helped me with a battery issue! Saved me time and money and was super friendly and knowledgeable. If you ever have a battery issue, head to Advanced Auto Parts in Leesburg.

Honest and understanding, these guys are great. Ask for Kenny he won't fail you. Looks like I'm a lifetime customer here now. Don't get stranded on the road, ask them first.

Thank you for spreading the holiday cheer. Staff was extremely friendly and helpful during my no good horrible day! Grayson was amazing at helping me with my battery and was so helpful- thanks for standing in the cold with me :)! Thanks for giving me a good dinner recommendation as well when I was in the area!

Not impressed. The employees know very little to nothing about the stuff they sell. If you ask them if they carry a particular product, you're met with a blank stare. Going to the other car parts store across the street and they knew exactly what I was looking for. Now I know where to go in the future

We went to Advance Auto Parts to replace the dead battery in our Mini Cooper. Brandon (who rocks) was methodical in going through all the steps necessary to install the new battery and reset all necessary systems. He also installed new wiper blades. Incredibly satisfied with the service and HIGHLY recommend!

Regular staff help as much they can,but when managers tell 30yr ASE vets they don't know how to install a simple alternater,alternate, question they're ability parts store. How about not putting defective alternators back on the shelf ??!

My mom took her car there (about 45 minutes before they close) to get her battery replaced and the guy said he couldn't do it because it would take him an hour to do. Clearly the employees are incapable and useless. It took me 10 minutes. Advance should hire people with a little more knowledge or at least people who know how to work with their hands. What a real shame

Super friendly staff always willing to help out when I came in. Tested and replaced my bad battery with no hassle and had me back on the road in no time. Just be understanding when there are lots of folks in the store, there is only so much a few guys can do, and trust me, they are working hard and doing their best every time I'm in there. My go to parts store.

Whenever I go I think the employees are very helpful. Awhile back i had to get a tail light lightbulb and I didn't know where to start looking for something like that (I am not car literate). They walked me through how to look at the owner's manual and where to go. They were patient and unjudgemental.

My brother and I came by the Office Depot store next door to pick up a desk and needed to get ropes from Advanced Auto Parts to tie it down in the car. Without any hesitation, Brandon was so kind to come out and help us with the entire process. I’m beyond grateful for his help!!

My fiance and I were so grateful to Brandon last weekend!!! While driving to a concert at Jiffy Lube Live, we realized that my fiance had a headlight out in our car. We stopped at this particular Advance Auto to try and find the necessary parts to replace it. Brandon was so kind and even came out to our car to help install the parts. We will forever sing the praises of Brandon and this Advance Auto Parts location!!!

Really good customer service and good promotions going on. The staff were very knowledgeable with the washing products I needed, and didn't hesitate to give their own recommendations! Will definitely return.

I purchased wiper blades a couple weeks ago and just got around trying to replace them today. For the life of me I couldn't install them!! I even read the instructions and watched the installation videos but it just wasn't working. I went to the store and talked to Jonathan, who was the one that helped me purchase them. He came out to my car and in 3 seconds said: Oh, your missing a part! I'll be right back. 3 minutes later, both of my blades were replaced!! He was terrific!! The funniest thing was, when I was backing out 10 minutes later he was installing wiper blades for someone else parked across from me!! We laughed about! Great customer service!!

I was blown away by their customer service. My battery completely died in the below freezing temperatures, and AAA could not jump my car. My ONLY option was to have AAA tow me to Advance and have the battery replaced. As my car was being loaded up, I knew we would not make it to Advance before they closed so I called ahead. I bought the battery over the phone, paid for it, and let them know we were on the way and we would get there minutes after they closed. When we pulled up, two employees (Kenny and Jonathan) were waiting with the battery (in the FREEZING cold). They installed it in my car, made sure my car started appropriately and it did not seem to be a burden to them at all. Again, freezing temperatures and when they were supposed to be going home - I will ALWAYS go back to this location. They saved the day!

The store itself is fine. Saturday employees were not helpful. I stood at the register for a long time before being helped, they were standing around chatting to each other. When I asked which part to buy, it was simply suggested I purchase several and return the one that didn't work. No questions about my car, nothing.