I live in Missouri and our MDX broke down in Charlottesville while my daughter was driving. They quoted a quick 50 minutes but arrived even sooner. Derek did a good job communicating to me the issues; he even went back to B&M shop to get the chargers o he could lock the car and shut windows because "our" repair shop was closed for a couple days.
Leviticus is an incredible guy. Fast, efficient work, great attitude, quick, clean, no complaints whatsoever. Thanks guys! Definitely choose this towing company, they’re super nice.
Derrick and his brother were great getting my daughter’s car up a really icy driveway in no time! The lady that answered the phone was awesome too, when no other towing company took the job H&M saved the day ?
I encountered one of your drivers on Emmett street I don't know 3 or 4 o'clock on Friday afternoon aggressively driving in and out of traffic He was tailgating everyone that he was behind Then he pulled by behind me and was aggressive as well then he cursed me out Then he pulled behind me and was aggressive as well then he cursed me outThat guy should not be on the road
Called three hours prior to schedule a tow for a maintenance appointment. Thirty minutes after the scheduled pick up time I called dispatch and was informed the driver was behind and would be on site in eleven minutes. The dispatcher informed me the delay was due to the driver taking another call prior to mine despite her warning the driver of the scheduled pick up. Of note the tow where the driver was going to was geographically past where the drop off location was, meaning they had to drive through the location I requested the vehicle to be dropped off at to get to their tow before mine. Twenty minutes elapsed and the driver had still not shown up. I called dispatch because my appointment time had lapsed, the dispatcher did not pick up the phone. I left the pick up site to take my other vehicle to the maintenance facility as I had an appointment for both vehicles. I received a call from the driver and I informed him that I no longer required a pick up. The driver did not apologize and instead began the conversation with lecturing me on not being able to stand around all day. I reminded the driver he was fifty minutes late for the pick up and that I had scheduled the tow three hours prior. The driver defensively stated that I should just hang up if I was just going to talk in circles, despite no information being repeated at any point in the conversation. I obliged his request to hang up.
I truly appreciated the communication, professional service, and friendly driver and office staff at a time when we were very vulnerable. This company is top notch, and they have reasonable pricing, too! I will definitely keep them in mind for future needs and pass the word! Thank you, Derek and Stacey!
Great customer service! I had a flat tire and couldn’t figure out how to get it off my car. Decided to call this company to have the car towed to a repair shop. The woman on the phone was very kind and helpful. It only took a few minutes for them to make it to my location. Derek (I think that was his name) took a look at the tire and was able to get it off the car super quick with the help of a much better car Jack and a hardy kick to the tire to get it loose. Didn’t charge me anything for this. Was able to get my spare on after and get to the repair shop. So thankful for all their help and kindness!
I called them for help after-hours, and they came within ten minutes. Not only that, he got my car unlocked in about 30 seconds with no damage to my vehicle. I deeply appreciate all of their help and kind service. I cannot recommend them enough!
Was tailgated by one of the B&M towing trucks with a temporary license for about 10 miles coming down 29. When I was able to move into the slow lane the person sped by going at least 80mph getting caught up in traffic and tailgating the next guy. Extremely dangerous and unprofessional driving. I’ll be calling the police with the license number later today to report the driving.
This has been by far the best towing experience I’ve had. These are ultra kind, ultra patient, and ultra efficient people. From the call to payment, it was the easiest time. Stacy was so kind on the phone, and Derrick came to my complex within the hour, jumpstarted my car, and towed it to the collision store.
If you need towing or assistance, there’s no better place than here.
This family-owned towing company went above and beyond when I needed help. They showed up fast, treated me with kindness, and made a scary and stressful situation way easier. It’s rare to find people who genuinely care like that these days. They had extremely fair pricing and you could tell it’s not about the money for them. Highly recommend supporting them, they are the only ones I’ll be calling if I need another tow!
This organization was soooo hospitable, understanding my situation and knowing exactly how to accomplish the task at hand. Very friendly and ready to help serve on the delivery schedule thrust upon myself. The key was the young lady on the phone,..very understanding and respectful. She was very helpful in the message conveyed to the driver about the situation. She was the best. - David
I was very pleased with the service and friendliness of both the wife, who handled my call and her husband (I am assuming this is the relationship) who came to pick up my car and take it to the dealership! All went very smoothly and was efficiently handled! Will always use them in the future!!!
B&M was great! They came out immediately to give me a jump. The technician and staff were very helpful and friendly. Cost was very reasonable. I highly recommend B&M Towing. Thank you!
Great experience! The team was very timely and friendly! Stacey answered my call and was able to get someone to come out on short notice. He came and was quick to tow it and gave me a ride to the tire shop. I would def use them again if in need of a tow!
I recently moved to the Charlottesville area when I ran into some car trouble. B&M was there within 5 minutes with a great attitude. It was very fast service. They will be my go to tow company while I still live in this area. Highly recommended for all your roadside services and more
I had such a great experience with B&M towing. My car broke down in the middle of a parking garage.... and this was the first time my car has ever done anything like this, so I was stressed. I spoke with Stacy on the phone & she was AMAZING. She was so kind, helpful, and provided such great customer service! Robert was the person who came and got my car, and he was just as amazing. There was some construction work on his route to get my vehicle, but he called/texted me with updates on where he was and provided me with a timeframe on when to expect him. He was very helpful and gave me his thoughts on what he thought was wrong with my car. Also, he navigated my car out of a tight parking spot BEAUTIFULLY.... overall i recommend this company 100%!!! Definitely will be reaching out to them again if I ever need their towing services.
Stacy in the office and Kyle my loader took great care of our 2 vehicles today! On time like they said, great fair price and super nice to work with. Super highly recommended for sure. Thank you to the whole B&M crew. Roy Massengale
My car was disabled in a grocery store parking lot with a failed starter. BM Towing came to rescue me, tow my car home and then gave me advice for the repair that was spot on. This saved me a Lotta dollahs.
The service was outstanding, quick response, knowledgeable driver (you know who you are Robert!) Who expertly extracted my car from a packed parking lot, respectful, clean and professional truck and driver. I can't say enough good things. Will definitely use them in the future.
These guys were excellent! They helped me get my motorcycle 30 miles home (crossing over the mountains).
The bike didn't budge the whole way and was safely loaded/unloaded.
Robert was very friendly and did a great job throughout. Do recommend ✅️
The team at B&M are awesome—from the first call to final drop up, they’re informative, helpful and upfront about the whole experience from cost estimation, updates on the truck driver’s ETA, and from hook up to drop off. Unfortunately for us, we had to call twice within three days (WOOF) but Robert was helpful and friendly both times—he’s great! Hopefully we won’t need their services TOO often (LOL) but it’s good to know we have B&M saved in our contacts if we do need them :)
Excellent Tow Company. They have low prices combined with a very Nice team of people. Never had a tow company deliver a vehicle as fast and efficiently as B&M Towing did. Driver was incredibly nice and helpful, as well as their team over the phone. Will definitely use them again.
Had Jamie move my tool box as my new job had no forklift acess, was a great experience and everything arrived safe and sound. Definitely recommend B&M towing for all your towing needs !
Absolutely fantastic experience!! I cannot recommend this company enough. From my first call talking to Jamie through to the end when Maverick had dropped my vehicle at the repair place, these guys transformed my ordeal on a cool rainy evening into an altogether positive experience. They were extremely friendly, prompt, and communicative. Maverick was even able to show me exactly what had gone wrong with my vehicle, which gave me knowledge going forward. And the charge for all this was more than reasonable. To sum it up, this company truly cares and knocks the ball way out of the park!
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