This rating is based on customer reviews, inventory size, pricing, and service quality
In Lubbock, TX, reviews of Jim Phillips Automotive Services skew highly positive, averaging 92/100. Customers highlight standout professionalism, clear communication, fast turnarounds (often same day), and fair, transparent pricing. Many trust them for accurate diagnostics and help in a pinch. Parts feedback is mixed: several note good inventory and getting the right items, while others report delivery/credit problems, staffing shortages, and longer waits (no more pre‑pulled parts). Little info on yard organization or on-site part finding, so that remains uncertain.
I blew out my throw out bearing and my clutch on my Wrangler and was in a real bind because I just moved and had no access to my tools. Tommy got me in the same day and had me completely done the next business day. They did excellent work and at a reasonable price. Tommy's crew is super professional and nice. I will always bring vehicles to their crew over anyone else.
Been the mechanic I've used for over 20 years. They've always been friendly, honest, reliable. As long as I need a mechanic, these are the people I will call on.
Very honest and friendly people!
I stopped by after a failed state inspection due to a "bad" wiper blade. I knew there was nothing wrong with them just had them installed in May, I even told the manager where I was getting my inspection done that these wipers were practically brand new. So with the threat of not passing inspection I had new one installed.
I left and just happened to pass by Jim Phillips Auto Service and spoke with Tommy who inspected said wiper blade and he said there was nothing wrong with it. Nothing even close to failing, he even pulled up the Texas State Inspection Book and reviewed the wiper blades portion with me and even gave me a copy.
So with that information I went back to original place of inspection and told them there's nothing wrong with my blade, they continued to contest, so I pulled out the copy of State Inspection Tommy gave me and read them what they should have known.
Long story short, they refunded my money!
Thank you Tommy,I'll definitely be by to get some need work done on my car!
These guys couldn’t be nicer. Came in near closing with a part falling off the bottom of my car and they fit me in right away to get it taken care of. Friendly, fast and trustworthy- take your business here!
Best service ever! Had to get towed to them and everyone was super kind and helpful. They resolved the issue quickly, make sure my truck is safe to drive, and have me great recommendations and tips! Everyone was extremely nice, and I know they are the first place I will call if I need any work or I’m stuck somewhere and need to get towed to a shop. Thank you!!!!
I have a student attending school in Lubbock which is hours away from home. He was having electrical issues with his vehicle. I called Jim Phillips Auto and was told they could get me in the following day. They went out of their way to find me a part that had been on back order. This will be my repair shop for any future issues. Honest, informative, and customer service was Excellent.
Amazing staff who do an amazing job and take pride in their work and makes sure everything is perfect before returning vehicle! Jeep came out driving better than before the engine light even came on! will definitely recommend to everyone!
Thank you so much for taking such good care of my sister, Ruth, today and her car. She is handicapped and depends so much on her car. I am so glad you repaired it and also checked it over in one day. Thank you so much
Tommy, Andre, and the team are amazing! They took my misfiring van in and got me back on the road in expert time!! Can’t say enough thank you’s! Caring, professional, expert, and fair!
Jim Phillips is awesome. Needed an O2 sensor replaced and had already had the diagnostic worked up at another shop. They were super chill to work with, waived my diagnostic fee, and took care of the O2 sensor without any problems. Best part is they could tell me the exact price to the cent to get the repair done before I brought the car in, and got it done within a day just like they said they would. This is an honest auto shop that does good work, and I'd feel safe putting my family in any car that they work on.
Mechanic shops have been places I have hated going for a long time. I’m never sure if I can trust what I’m told or if the problem actually got fixed.
With Tommy over at Jim Phillips, you get unmatched customer service and unwavering integrity. He takes great care of his customer by going above and beyond in all aspects of his job. He fixes what needs to be fixed, keeps the customer informed along the way, and charges a fair price for his work.
If your car or truck needs repair, you can trust him. I know our family does.
I have been going to Phillips Automotive for many years from vehicle inspections to a/c problems and I have never had anything but a good experience. Tommy and everyone who works there are friendly, honest and very knowledgeable. I know when I take my truck in, it's in good hands and the work will be done right. I highly recommend them. I wouldn't go anywhere else.
We Brought our car in this morning for some repairs that happened suddenly. They were able to get to us immediately and got us out the same day super friendly staff would definitely recommend
Brought my car here 2-3 times (warrantied) they never could find anything wrong with my car??? I would drive it home and then it was doing the same thing,wouldn't start...On top of that they messed up the electrical window buttons. Called them & was told that's why they don't work on cars that are older than a 2000, I wouldn't call it an automotive shop if I can''t fix a 1999...by the way my car is a 2000....What a waste of time....
This place is fantastic! From the moment I walked in, I was treated very kindly. Tommy took my car and had one of his guys give me a ride home, which was above and beyond what they had to do.
Called me when work was beginning on my car, just to keep me in the loop on the timetable. After the first (I needed two things,) repair was finished, he called again to confirm prices and talk about timetable for that as well.
In the end, I brought my car in on a Friday morning and was out the door by 4:30 that same day. The prices were more than fair, and I would definitely recommend them to anyone!
(P.S. they don't change oil, so the 1-star review you may have read talking about that was mistaken. There is an oil-change place adjacent to this building however.)
These guys forgot to put the nut back on the oil Pan all the way the way so My vehicle slowly ran out of oil until it suddenly stopped working and did so much damage the engine that it could not be repaired. Even though they had record of my visit who does my visit and video footage did nothing to help me and my life really fell apart because i live way out in the country and no longer had a vehicle. I lost my job and frequently got stranded. This place is terrible in how they fix their mistakes .
Phenomenal service at a great value price. My truck's starter went out right before I needed to leave town and these gentlemen fit me in their schedule and beat their estimated time to complete the work. I would highly recommend their services to anyone.
Best mechanic. Period. Will never go back to my factory mechanic for truck issues. Honest. Rapid service. Super customer service. Came highly recommended, and now i see why. True, some prices for services may be slightly higher, but you are paying for excellence and honesty. Well worth it! Quality work by quality people.
The guys were very nice and friendly. I was on a time restraint and they changed my battery quickly and I was on my way. I will definitely be doing business with them again.
The best service I have ever had for my car. The entire staff is so nice and helpful when someone that has no idea about cars is trying to understand what’s wrong. They took the time to make sure I understood the issue and how they fixed it. The pricing is super fair and the work is done perfectly. 10/10 totally will be recommending to everyone. Thanks you guys!
I refer everyone I can to Jim Phillips. I have known Tommy for many years and he is one of the most honest people i have ever met. If they can't fix something they say so rather than taking your money like many places.
My husband and I have been taking our personal and work cars to Tommy (owner) for 8 years now. What an honest, gentleman with excellent mechanics. Most importantly, if something doesn't need fixing, Tommy explains why you shouldn't spend the money. If something does need fixing, again, Tommy explains why and does what he can to save you some money. We highly recommend Jim Phillips.
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