Crash Champions Collision Repair Lubbock South in
Lubbock (TX)

Car was repaired in a timely manner. My car was very dirty when I took it in because of the snow and when I got it back they had detailed it. Was like getting a brand new car. Loved their friendliness. Very good experience.

I had a very disappointing experience with Crash Champions. My journey began over four months ago with my first appointment, and it has been nothing short of frustrating since then. The primary issue lies in their poor communication regarding back-ordered parts. Despite numerous attempts to get updates, I found their customer service lacking. They never took the initiative to call me with updates on the status of my repairs, nor did they return my calls when I reached out to them. This complete lack of communication left me feeling neglected and frustrated. Additionally, when it came time for the repairs, I discovered that the adjuster I was working with was no longer with them, and I received no communication about updated contact information. This added yet another layer of confusion to an already lengthy process. Overall, my experience with Crash Champions has been incredibly unsatisfactory. I expected better communication and service, especially given the lengthy timeline of my repair. I cannot recommend them based on my experience.

This place is terrible now! Took my car to get looked at in November and never received any quote or communication from them. I have followed up with them twice. They blamed my insurance. I called my insurance and they had never even heard for them. The whole company is trash now! Sad because I have used them before. Even as I am writing this I left a voicemail 2 days ago. No return call.

I had a terrible experience at Crash Champions, mainly due to their front desk staff and management. From the moment we arrived, we were treated with disrespect and a complete lack of professionalism. The front desk staff was rude, unhelpful, and unwilling to assist us with locating our appointment, despite it being their error that caused the issue. Management did nothing to improve the situation and instead acted dismissive and unprofessional. While other customers were attended to and treated with courtesy and respect, we were not given the same consideration, which was extremely disappointing—especially since this location came highly recommended to us. Crash Champions deserves zero stars. Their lack of professionalism, respect, and basic customer service is unacceptable. I would not recommend this location to anyone.

Save your money and Go elsewhere!!! They get the cheapest parts possible!! They took forever to give me my vehicle back. Once i finally got it im greeted with mismatched paint, screws/clips missing, And trim peices flapping and rattling. Talked to the manager who just told me "well thats the reality of putting cheap aftermarket parts", which is funny because if he would have told me that from the beginning i would have took my buisness elsewhere. Tried talking some sence into him but he was unwilling to make it right. Now im having to go to a different collision center to get it fixed the right way!

Came in to ask about an estimate, woman at desk said "We are only doing estimates with an appointment... so." No offer to make me an appointment, just a look and tone that I seemed to be inconvenient, so I just left, wasn't sure the set tone for customer service was worth my business.

I used these guys since preferred thru my insurance and will never come here again. Poor communication and finally got my vehicle back and still missing parts that they assured me the would get the following week-2 weeks later and nothing. Go else where as they are no longer Collision Kings and for me we’re not worth it!!!

Great work, timely on the repairs and a super clean detailed car coming off the line! Very pleased with this company!

Received instant estimate and repair work was done on time, as promised. They kept me informed during the repair work. I want to mention Ms Shelby Ishmael, who made the process easy and smooth. Their front desk staff is also very supportive.

This branch of crash champions sucks. Maybe other branches are good. The estimators are very rude and unprofessional except for the guy at the counter. They want to impose their wish than your and your insurance while repairing your vehicle which gives the customers 100% dissatisfaction. if anybody wants to go to crash champions for repairs, I highly recommend other branches not this one. I will never ever go to this place to repair my vehicles. They just don't deserve customers.

If I could give a zero star, I would I am dissatisfied. I waited almost a month to get the vehicle back. The trim fell off within two weeks. They put the trim back on. I don’t know how anyone would think that using double-sided sticky tape to put the trim on would It’s falling off again. Why because they use a double sided sticky tape to put the trim back on the vehicle. How anyone would think using double sided sticky tape in West Texas heat and dust would work and stay on Is beyond me.Also the front bumper they put on doesn’t even fit. It’s not even flush and was noticed very quickly by my car dealership service department. Do not take your vehicle here. I am very unhappy and taking my car elsewhere I hope if my insurance company approves so I can get it fixed correctly.

I recently visited for a hail damage estimate, and I was very impressed with the experience. The customer service was outstanding—especially from the front counter staff, who were friendly, professional, and incredibly helpful throughout the process. They made everything easy and stress-free. I highly recommend this shop for their excellent service and welcoming atmosphere.

I had a great experience with Crash Champions and their staff! Everyone I encountered was very pleasant and accommodating, especially Mary who was very friendly, helpful and fun to talk with while in the waiting room! All around a good experience, got my car back quickly and it looks great! Thank y'all!

Very bad service. Choosing crash champions at Loop 289 was my mistake. Estimator was Patricia and did horrible job. My insurance company already estimated everything and about to send check for the repair cost she just had to fix the damage and get money instead what she did was she cut the repair area to the half and sent the cost of that half area only to adjuster without even informing me and fixed only little area of the damage and get only half of the amount that insurance was about to pay. That was a very dumb idea because on hand she didn’t inform me what was going on until everything is done and the other hand, she lost half of the money that insurance was going to pay and didn’t fix my vehicle. I just want to warn other people that please not to do the same mistake i did and I prefer other not go to these kind of investigative repair shops. They favor insurance companies instead we the customers because they forgot we the customers generate their revenue. Be aware!!

Crash Champions did an amazing job with my car. I was informed throughout the entire process from beginning to end of how repairs were coming along. They have awesome customer service and so friendly! I will definitely be recommending them to family and friends!

Crash Champions got my large dent in my passenger door fixed right and quick! The process from start to finish was very well explained, completed in a timely manner, and great communication. Trish helped me with my car and would always inform me of any changes from the original plan. She did a great job explaining estimates and the overall process. Everyone at the front desk is very friendly and willing to help. Can’t forget that my car was returned even cleaner than it was when I dropped it off!! Would recommend Crash Champions to anyone!

I bought a used Subaru with a great discount due to the door damage. Wanting to get it fixed, I shopped around body shops in Lubbock for a reasonable price of repair. Went to Crash Champion, due to a recommendation from a mechanic, and Eric was so helpful in getting me an estimate for the fix. The cost quoted ended up being around $500 less than most body shops I visited. So I trusted my car with them. I definitely was not disappointed! The fix took a couple of days, as estimated by Eric and it was ready to be picked up Friday afternoon. I didn’t get there until after their working hours, but the staff kept the shop opened until I got there to pick up my car. And the work done was amazing! It was like the damage never even happened! I have a World Rally Blue car, which is a paint that is very hard to match, but they got it spot on!! Would highly recommend Crash Champions for any car body repairs, especially if you’re paying out of pocket. They have reasonable pricing for excellent work!

Mario was amazing! The entire team was caring and very empathetic. I felt at peace knowing they knew every detail and I just needed to follow their instructions when I needed to rent a car and they helped me with the entire process. Return was easy and my car looks great! Highly recommend!

I had an amazing experience with Crash Champions! From start to finish, their team was professional, communicative, and efficient. They kept me updated throughout the repair process and delivered my car in perfect condition. The quality of work was outstanding, you can’t even tell there was ever any damage. I truly appreciate their attention to detail and excellent customer service. Highly recommend them to anyone in need of auto body repairs!

My car looks like it did fresh off the lot! You would never know anything happened. Frank did an excellent job of the repairs and Miss Harley kept me informed every step of the way.

I was surprised and relieved to have such a positive experience with Crash Champions. From the initial estimate to receiving my car back after repairs, Charlena handled the process and was absolutely amazing. She was knowledgeable, prompt, kept me updated and went the extra mile to be sure the repairs met their standards. The office staff were friendly and positive and I'm trusting the whole team is excellent based on my experience.

Crash Champions did some work on my car after an insurance claim and they did a great job! Super easy to work with, very communicative, and super friendly. I’m used to my car being dirty and smelly after leaving it in the shop, but Crash Champions not only took care of my car, but washed and detailed it for me before giving it back. It was a great experience and would recommend to anyone! Mario and the front desk lady were amazing as well! 10/10 recommend!

They worked on my teenage daughter’s car and do an absolute wonderful job! Hands down recommended! Very courteous and professional folks to work with!!

I took my truck to have it repaired, when they gave me the vehicle the entire inside was disgusting, everything was dirty, the roof had marks from dirty fingers, they scratched my dash and the passenger seat, they told me to take it again to correct those problems but in truth they only corrected some things, the vehicle again was all dirty inside, the roof was equally or more disgusting, glue residue, in short there is no one to verify if the work was done well, there is no quality control . first and last time I use them for some work

Definitely recommend crash champions, the front ladies have well communication, & the repair team is awesome, mario also did a great job assisting and communicating during the process. Whole process took a little over a month, but i was kept updated the entire time, I would use them again in the future.

After my son was finally able to CK his pickup out, he noticed things that were broken that hadn't been..smh I think you need to fix his pickup and rent him another pickup in place of his. This son of mine worked his rear off to save and buy his own vehicle just to have it damaged by your staff. I'm going to address this with our insurance.

Crash Champions did an excellent job of repairing my vehicle. My fender looked even better than it did when I bought the Tahoe! Mario and the rest of the staff were very courteous and knowledgeable.