Terry's Service Center Inc. in
Nashville (TN)

I had a great experience at Terry Service Center! From start to finish, the team was professional, helpful, and thorough. A special shout out to Kristen and Ronnie for being helpful and thorough. Also, the service center deserves recognition for their excellent communication and timely updates. It’s rare to find a team that truly values customer care the way they do. Highly recommend Terry Auto!

The team at Terry’s is great. Everyone is communicative, transparent, and professional, and I felt very taken care of. Best service in town, would highly recommend!

I take both my vehicles to Terry's and have for a long time they always take care of me and get the job done right the first time at a fair price and they stand behind their work would recommend them to everyone and I do

Best service ever. They do not try to make you buy things you do not need. Honest hardworking staff. As an older woman I feel safe with taking my car to them.

Great experience. Car towed there by AAA. Never used Terry’s before but will keep using going forward. Kind, informative, reasonably priced, and efficient. Highly recommend!

Love Terry’s shop! They have always treated us so well and given us honest feedback on our vehicles. They never try to upsell us on anything and give us their honest recommendation. I can’t thank them enough for all the work they have done for us including some free advice and check ups on a problematic vehicle we owned. Any time I need my car looked at I only plan on taking it to them!

Terry's provided timely and successful repairs to our car. They were respectful and informative. We were able to pick-up our car after hours which was very convenient. Terry's will be our first consideration for any future repair work.

The service was honest. Terry's service center gave me reasonable options and a time they would be done. Not only do they do a great job, I also received a warranty. It's hard to find honest service these days.

The BEST shop I have ever taken my car to. Everyone was so nice and honest. They truly just want you to be happy with the services you are receiving. It was an amazing experience and I can’t recommend Terry’s enough!

I’ve been to Terrys twice now for my car and I will continue to go here for as long as I live in Nashville. They’re the absolute best. So kind and friendly and they do a really good job at walking you through everything they’re doing to your car. Super quick too! 10/10 recommend! :)

I was really impressed with how thorough they were with my car. I didn’t feel like I was taken advantage of. They showed and explained exactly what was going on with my car and fixed the issues at hand. A lot of my family goes there as well but I guess I have to made a believer lol. Well I am pleased and would recommend them to all my closest friends -

Outstanding. That’s what describes my recent visit with Terry‘s. I was traveling for the Thanksgiving holiday recently and had trouble with my bronco sport. James in the front office was wonderful to work with. He helped me diagnose a problem, put together a quote for me, and then worked me into the schedule all in one day, the day before Thanksgiving mind you! I was driving back home to Virginia Friday after Thanksgiving, and was so happy to be able to get this done and not prolong my trip —great folks, very knowledgeable. What a wonderful place to work with.

Would not recommend this place and will not be returning. I have taken my jeep to Terry’s multiple times and have not had a positive experience, being charged 10s of thousands of dollars in total over the span of 3 visits. I decided to get a second opinion with my most recent concern and was relieved to know I would only need to pay $990 instead of $6,000+ for 1 issue instead of 10+ issues. Please go elsewhere (especially if you’re a young female)!

Very reasonable pricing and great customer service all around. Needed some minor repairs done and they handled it with ease. Also love how thorough the inspections are from start to finish.

I would give more stars if I could! We have always had a great experience and professional service when dealing with Terry’s. This is more than our neighborhood service shop, it’s feels more like having a friend in the business. I recommend all of our friends and neighbors to Terry’s if you want your vehicle taken care of by the best folks who still provide southern hospitality in a big city location!

We've been taking our car to Terry's for everything since we've owned it. They always take really good care of us and make sure to clearly explain all of the work that's been done. They definitely go the extra mile to keep us on the road! We tell everyone to go to Terry's!

Staff were very friendly and helpful, especially when explaining what was wrong with my wife’s vehicle. They worked very quickly which really helped with the stress of only having one vehicle between two people. Overall a great experience!

Really happy with the service at Terry’s. They were able to diagnose the issues with my vehicle quickly and they were very transparent about pricing. I am not knowledgable about cars and I really appreciated them explaining everything in detail so I would understand. Definitely people you can trust! RO: 102914

RO #102871 Terry’s Service is a great place to take your car. As a woman dropping my car off alone going to the mechanic is not always fun, BUT Terry’s staff was so, so sweet. They were happy to help me and answer any questions that I had. They were SO organized with private link they sent me listing the issues I had with my car. The estimate was very, very detailed so it was very clear the issues that needed to be fixed and why. The staff was strong with communication. They called everyday to give me updates on my car and they finished FAST! I couldn’t believe that I could get my car back in a week. I would drive across town again so they could repair my car. Thank you Reese, James, and the whole Terry’s staff they took care of my car!

I love this place. They changed the oil of single parents for FREE! I was so grateful. My oil light came on and so did my daughters. I told a single dad to go, I was excited for him, because people always give things to single moms and they never mention single dads. We didn't have the money to get the service, so this came right on time. We had food. drinks, hot dogs, hamburgers, chips, juice, water, sweet treats for the kids, chair massage. It made my day. I felt appreciated and the rest of my day was wonderful. The only issue I had was the directions were wrong. I went to AutoZone and they told me where to go. I just want to say Terry's Service Center thank you so much for giving us a free service. 🥰

I have been having a lot of car issues lately and Terry’s was awesome about identifying the immediate fixes versus the items that could wait. They were very patient with me as well. I would recommend them to anybody who needed quick, professional services. (RO #102749)

Everyone I spoke with at Terry's whether it was in person, over the phone, or even texting, was very professional and wanted the best outcome for me and my vehicle. I will definitely go back to Terry's Service Center for any future car needs! RO# 102704

I was very pleased with the services I received! I called inquiring about a tune up on my vehicle and they informed me that they do a overall service check with pictures, videos, and a description (which was amazing to me because I’ve never had a mechanic shop offer that kind of service.) They answered any questions I had and gave me knowledge about the process. I got to keep the records of what they found and will definitely be using them when I decide to have my vehicle worked on. They also were willing to recommend a body shop for me if I wanted to get some paint touch ups and a couple dents taken care of, above and beyond on their part (in my opinion!!) Oh, and they have a key drop off, which was convenient for me because I work through the week, so being able to drop my car and keys off on a Sunday was great! Shout out to James, I believe was the first person I talked to, and the manager because they were informative and super nice!

We moved to Nashville in 2014 from Texas. Not even three months after we settled in a small deer darted across the road and sadly my 2000 Honda Fit and the poor little thing collided. The damage to our car was terrible. I reached out to several automotive shops in the area and chose Terry’s Service Center. One of the best decisions I’ve made to date! They did an excellent job repairing the damage and from that point on they were my repair and maintenance shop. The work is stellar, the prices are fair, and the service is excellent! They helped me keep that Honda Fit running smoothly from then until I traded it on 2023. I highly recommend Terry’s Service Center for all your automotive needs. If they don’t have the tools to fix it, they partner with local shops who can, such as the front end alignment my car needed way back in 2014. I didn’t have to take the car to the other shop and I paid one bill for all of the work done, which made it easier for me and my work schedule. Thank you Terry’s Service Center for always going above and beyond!!

TLDR: Loose bolts could have killed my family. Terry's offers $10 gift cards for reviews, which is why you see so many glowing reviews, pay for praise. Continue to read on if you're interested in the whole story, photos included. I brought my wife’s vehicle to Terry’s Service Center for a non-working A/C. While in their care, they “discovered” an issue with the rear differential and strongly recommended immediate repairs. This significantly increased our total bill, but since we were already without a car, we agreed. That’s when the problems started. I had to chase Terry’s down repeatedly for updates. They ignored calls and didn’t respond to texts. When I finally picked up the car, the COO casually apologized for their poor communication — but that turned out to be the least of our problems. Less than a week later, my wife described the car as feeling “loose.” At first, I didn’t notice anything but soon after the rear end of the car was swaying so dangerously on the interstate that I had to pull off I-40 using my emergency flashers. The vehicle was not safe to drive. I took it to a trusted mechanic near my home. Two days later, they called to report that two bolts in the rear differential were loose — and one component appeared to have been either dropped or struck with force. I asked if it was something I could have done. The answer was a firm no: this was clear evidence of negligent work during the repair. I contacted Terry’s. The manager asked for photos (which I sent) and offered to pick up the car and “make it right.” I declined. Why? Because they already put my wife and two children in danger by not securing key components of the rear differential. I no longer trust them to touch our car again. Period. To their credit, they refunded the cost of their rear differential work — but that refund didn’t come close to covering what I spent at a real mechanic to ensure our vehicle was safe. And still — no apology. When I went in to pick up the refund check, a guy handed it to me with a “have a nice day.” That’s it. No responsibility taken. No acknowledgment of the risk they put my family in. Just a check. Also worth noting: nearly all of the glowing 5-star reviews for Terry’s? They’re incentivized. When you pick up your car, they leave a tag on your rearview mirror offering a $10 Starbucks or Chick-fil-A gift card if you leave them a review. That’s not customer satisfaction — that’s pay-for-praise. This experience wasn’t a minor oversight. It was a cascade of careless errors that could have had deadly consequences. Loose bolts in a rear differential aren’t an “oops.” They're a serious safety failure. I strongly urge anyone reading this: take your car somewhere else. I’ve attached photos showing exactly what Terry’s left undone — including bolts that are visibly gapped and unsafe. Don’t risk your family’s safety for a $10 gift card.

RO# 101241. Terry’s Service Center did a bang up (no pun intended) job putting my wife Zora’s KIA back together after a visit from the KIA Boyz. The vandals broke out the back window and messed up everything underneath the steering column trying to steal the car. But they couldn’t steal it, so that’s a blessing. We took it to Terry’s for repairs and now it’s good as new. It was our first, but certainly not our last, visit to Terry’s Service Center. Thanks guys!

If you’re looking for the perfect auto repair Service ,Terry’s is the best I have ever encountered. Before the Christmas holidays my 2015 escalate blew an engine these people replaced the engine before New Year’s Day and had me back in business on the first of the year. There hospitality was right on giving me a place to reside over night and serving me breakfast the following morning. You are talking about Dollies Pardon by Elvis President type of hospitality, smile! I want to thank David the owner and his staff. You are the best. You know I can’t forget that 911 operator’s call to the state police that kept me safe and call a towed driver how recommended Terry,s in the first place. Thanks to the Nashville all Americans team of Tennessee, my hat is off to you!