What clients say about Davidson Vehicle Impound Division in Nashville (TN)
Don't blame the folks on the other side of the glass, if your car goes to that place, it’s because Metro had it go there. This facility does not even own a tow truck therefore they’re not even able to tow your vehicle. Don’t leave your keys in the car. Don’t be a criminal, and your vehicle won’t end up here.
We had a car stolen on Tuesday the 8th and by Wednesday it was found, chased, spiked stripped and taken to the lot (at the time we did not know this just that it was found). i had made a call to this lot to inquire about what was needed to get the car back up and running as the lot listed it as "undriveable" no other description was available at the time. one of the lot employees told me he had to look at the cameras, really like walking is so hard dude, and informed me that just one wheel was flat. cool i just need a spare tire and a new ignition and we can drive it out! NOPE, all 4 wheels toast, ignition is toast, and glass everywhere in the vehicle. OH and to top it all off we had to pay $340 to not only receive the vehicle but just go look at it so i didn't know how bad it was until we paid the tow and storage fees for our STOLEN VEHICLE. this lot should be ashamed of themselves for taking advantage of people in their absolute worst times.
Horrible, had an accident during that big rain storm where I slid when coming to a stop and broke through a fence. I left my insurance information in front seat as my phone was dead and the car was sitting squarely on private property. My phone died in the middle of downloading this stupid Nashville hub app to make a report, The plan was plan was to charge my phone then come back and address this situation, before I was able to come back it was already towed..Another car also slid coming off the same hill due to all the flooding. He left as well. Neither one of us hit each other but it was mis reported as a two-person crash. And deferred to the hit and run department who had a hold on my vehicle. Mind you the whole time a copy of my ID, my birth certificate and my insurance was sitting in the front seat, so much for an investigation. Upon talking to the hit run department and explaining the situation he released my vehicle for pickup. Mind you the accident happened late Saturday night. I wasn't able to speak to the detective until Monday morning he released it at 10:00 am so it was there less than 48 hours. I called and they told me that it was listed as undrivable I showed up to the lot to do my own assessment and it was 100 percent drivable..the only damage being some light bumper damage that was there before due to hitting a deer,
. I was going less than 10 miles an hour when I went through only the chain link part of the fence, I also remember sitting and starting my car afterward and shifting successfully into gear only to be stuck in the mud .On top of that when I was asking about fees I found out that out of the $880 that was supposedly owed, the actual tow fee was 212 and storage fee was $60 a day. They should have bought my total 332, but wait their hidden fees knocked that up to 880 when asked they dropped it down to 685 but still wouldn't disclose or explain what all the other 470 something dollars in fees were. They're absolute crooks, just another way for the city to squeeze more money out of people. The car was a 2007 Explorer with almost 300k miles it's not even worth getting out at that point which I think was their goal so they could rip someone off reselling it.
The government should do a better job with employees of these types of facilities. The empathy is just not there and the rudeness is just unbelievable.
Lying cops said there wasn't a daily fee like the initial 500 isn't enough for everyone to eat they have take 5 vehicles from over time liv8ng in Nashville no way to stop the bleeding
I was just wondering .Why charge $60 per day. Who does that make sense to????and Yah Almighty says, " Vengence is mine...I will repay"! The day of their calamitynid at hand. Deuteronomy 32:35.
My car was stolen from ATL and found in Nashville. While it was SO hard to get a hold of them and get any info, it took me 10 minutes to get my car when I got there. They brought the car out and loaded it on our trailer which was so helpful. Due to it being stolen I didn’t have to pay storage fees, though I know that’s a singular experience. Nothing from my car was stolen at all - as other has mentioned that happening to them. Everyone was very nice and helpful and the facility was decent compared to other impound lots.
TERRIBLE COSTUMER SERVICE!!!!! Specifically from the employee McKenzie, the nonchalant and unprofessional attitude presented at the office was nothing less than disappointing. For an establishment to be a government funded building, you would think competence and good service would be a minimum requirement. She insisted that the supervisor Steve, is not available and cannot give out an email or any contact info to reach out about my concerns. So I came to give a nice review. If I could give a no star rating I would.
RUDE! I got there about 3:45 in the afternoon, and I guess the guy behind the counter had had a pretty bad day because he was extremely rude. We were trying to find my son’s car that was wrecked the previous day, and it was not at this lot. Cool. No problem. Then he proceeded to point at a sheet of locations and numbers to call. When another gentleman who was on the same side of the glass as me pointed to the location that was closest to the crash site, the rude man behind the counter insisted that that was not near where the crash happened. When I told him that I was there and literally saw the sign to a prominent landmark that I had mentioned (that’s how the other gentleman knew where to direct me), the rude man tried to show me on the map where the wreck was that he was NOT involved in and insisted we were calling the wrong place. Guess what. We called the right place. I don’t know what that guy’s deal was, but he should try meditation or something.
This place is as corrupt as it gets in Nashville. I just cannot believe how much Nashville has changed to the point of sheisters taking advantage of the poor and people in desperate situations. My car was towed after getting a flat tire on the off ramp in Bellevue. They put it on a 3 day hold, and right there was already $557. It took me another couple of days to figure out how to get it out of the lot since I didn’t have current registration and I have an Intoxaloc installed on my car that won’t allow it to start if you miss the calibration date (which I did due to the impounding). By the time I finally just paid to have it towed to my service center they had charged me $1,013.20. That’s right over a thousand dollars. This place is running a scam and they will also steal anything valuable from your car as well. Nashville government should be ashamed of itself!
Our Son got Shot in Nashville while Working on his Security Job and they towed his truck to this place....Wind up costing us over 400.00 dollar's....In my opinion this is a Scam artist trying to get rich off of other people misfortune....But I guess that's the American Way.... Sorry as Hell if you ask me.
They picked up my vehicle that from side of the road, then it took me several days to track it down and find out the police got it, paid the enormous fees to get it back of which they charge more for every day it sits, won't answer the phone.... Then after I pay and get it back, 6 months later I am trying to do registration, and they still have it flagged as abandon in the system and take their sweet time to email confirmation to the state saying I paid and recovered the vehicle. Very crooked and corrupt practice going on with these people.
Good costomer serivice but the guy that picked up are car with the dozer tore the bumper up more by running the front of the car into the contrete stopper
Employees are definitely unenthusiastic about their jobs. As I sat in the waiting area, each person that walked in seemed to distract the workers from their other duties, whatever that might be.
Now touch something else since it want happen im gone make your life disappear instantly I'm one person you don't want to see im Highest degree now you oweing me a car your whole city oweing me
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