This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, West Nashville Wrecker Service in Nashville, TN earns a polarized 60/100. Many praise fast, professional drivers and reliable heavy-duty tows, with courteous help and safe drop-offs. Yet recurring complaints are serious: disputed apartment/impound tows, alleged vehicle damage, high and confusing fees/storage, long waits, and outdated in-person-only payment with little flexibility or follow-up. Yard access/organization feel rough and hectic. Pricing is viewed as steep. Parts inventory and ease of finding parts aren’t addressed, so uncertainty remains there.
What clients say about West Nashville Wrecker Service in Nashville (TN)
Amazed they have so many good reviews. Here’s my experience:
When my car was towed the first time 2 weeks ago I tried recovering it and the employee at the front was 2 1/2 hours late for their shift, so I waited an hour plus in the freezing cold for them to arrive. At which point the got snappy with me. Lady in a black dodge charger.
My car was towed again today. When calling to see if they had it they initially told me they did not. I had to call around and even call the police line, who told me they had it. I called in again and they said they do not have it. I told them the police said they do, they insisted they didn’t, and only after much back and forth did they realize they couldn’t even input my vehicle correctly, and they do in fact have it. Waste of a couple more hours.
On top of that, the place it was called from didn’t even request the tow, yet they’re claiming it was called in as “abandoned” even though it was there for 6-7 hours at that point. The GM of the place it was towed from says they did not call for any tows.
At this point my experience is that they are disorganized and poorly managed. How I have to insist that the police told me they have my car for them to only realize after much back and forth that they do in fact have my car is insane.
TLDR; employees show up late so you can’t get your car, and they can’t even log/track their own tows correctly so you have to get the police involved
For clarity, I wasn’t even that mad after the first tow and waiting in the cold for over an hour when the employee was 2 1/2 hours late for her shift. Chalked it up to a series of unfortunate events.
But when I have to get the police involved because they can’t even track their tows and vehicles impounded correctly that presents both a huge safety, legal and ethical liability. Thank god I have multiple vehicles so I’m OK but what if these clowns took a car from someone who needed their car to get to vital medical services like dialysis and then they tell you they don’t have your car? Not many people would have just chased their vehicle the same way I did if a tow service insisted TWICE they didn’t tow your vehicle.
It’s a shame that I have to give them one star. They don’t deserve that much. They have towed two of our cars, in the middle of the night, from our apartments, where we pay rent. The car that was just taken, had been there only one night. Yet there was a car that has literally been parked there, for 6 straight months without moving. It’s wrecked and unusable.
They come like thieves in the night and take cars from our parking lots, my neighbors wake up and find that they have no way to get to work, no way to take their child to school or in my case, I can’t get to the doctor. Try paying to get your car back from them. It’s absolutely ridiculous. The amount of paperwork they demand is unbelievable. It’s like a scam to get more even more money from you. As if almost $300 to get the car back on the first day isn’t more than enough. The people living in south Nashville, especially in the apartments, are mostly living, paycheck to paycheck. Everyone knows the demographic of the people in this area. Why pick on them? Why target Hispanics?
Our apartment manager said that our car should not have been taken. The towing company didn’t care, they offered no help. In fact they were extremely rude, especially to the Latino gentlemen there. Absolutely unbelievable, unprofessional behavior. I don’t recommend for anyone, to ever use this company.
I broke down on my way to work. I was scared and nervous, I was quoted a $300 tow bill through my insurance. So I googled and called a couple different ones and they were the best price. Half the price of what I was quoted by Allstate! I literally was picked up within 15 minutes of calling them. John came and helped me. He was the nicest man. I was even able to ride with him to where my car needed to be towed to be repaired. I felt so comfortable with him and you could tell that he has compassion for what he does and loves helping others. If you need a tow, you will not regret asking for John. Thanks again John for making my day that turned bad by having a broke down car on the side of the road into a good one by the end of the day thank you.
The most unethical towing company I’ve ever dealt with. They outright lie, change prices illegally in front of your face, and are disgustingly rude to customers. They towed my car at my own apartment complex, despite it having a permit, and upped the fee to get it back THREE TIMES in 36 hours!! It was almost $450 to get my car back when it had been illegally towed. Absolutely horrible experience, the staff are atrocious gaslighters, and any apartment complex or business with a contract with them should cancel it immediately.
Horrible towing company. They come in the middle of the night when everyone is sleeping and tow our cars from the apt complex even with a parking decal. They wrongfully towed so many cars in one night that our complex terminated the contract with them. Very money hungry and rude staff. They make it very hard for you to get YOUR car back after they illegally towed it in the first place. Do not use them. Literally choose any other tow company if you need a tow.
When my insurance's POS tow company ghosted me, Conner from West Nash Wreckers saved my night. He towed me and my tire busted Tesla to a repair shop at 1am. Cannot appreciate you guys enough! Despite the crap scenario in my night, Conner was very sociable, made me feel incredibly comfortable and well cared for. Just cannot say enough positive things about an otherwise dumb night. Appreciate you guys more than you know!!
Johnny was extremely helpful and kind during a stressful situation when my car broke down, and I truly appreciated his professionalism and willingness to help.
Unfortunately, after my vehicle was towed to the dealership, I learned that the way it was hooked up to the tow truck caused damage to my car. The dealership identified the damage after it arrived.
I have since tried to contact the company to address this issue but have not been able to get in touch with anyone, and I have not received any assistance or acknowledgment regarding the damage.
While I’m grateful for Johnny’s help, I’m disappointed that no one from the company has taken responsibility or followed up. I believe reimbursement for the damage caused would be appropriate, and I’m sharing this experience so others are aware.
This business has been doing this to many other people and I am once again another target. We have lived at this apartment complex since August (writing this in January) and have always parked our car without the apartment tags in the designated visitor parking for our building. The car was literally towed last night and they claim that our complex has specific spray paint “visitor” and even the office manager for the property said that the car was parked in the right spot and there is no spray paint for visitor. They are trying to take advantage of people to make a profit by towing regardless if it’s parked in the right spot or not. We’ve even had a motorcycle in visitor parking since we moved and it was left behind…it is illegal to unlawfully tow a vehicle for false pretenses and according to the Tennessee law, “a vehicle may not be towed without authorization by the owner of the vehicle until twelve (12) hours have elapsed since it was first observed to be immobile or unattended unless the vehicle is creating a hazard, blocking access to public or private property, or parked illegally.“ (Tennessee Code Title 55. Motor and
Other Vehicles § 55-16-111). We tried to ask for a written statement or proof of the car in the wrong space but they refused and just said “you’re wrong end of story.” So with absolutely no proof, no pictures, no videos, just their words claiming, they towed the car. Then charged us $274 to come get it back. This is just a scam company taking cars for no reason and no proof and then charging crazy amounts to make a profit. Shame.
Very disappointing experience with this towing and impound company.
They are charging for the service, yet do not offer any option to pay online and instead require in-person payment in Nashville, TN only, which is completely unreasonable—especially for an out-of-state licensed auto dealer.
They placed multiple unnecessary obstacles to release the vehicle and refused to show any flexibility in their policies. As a dealer, it is not realistic or efficient to travel the same day just to present proof of ownership, particularly when we were fully willing and able to provide all required documentation via email, which is standard practice in the automotive industry.
Their processes are outdated, lack basic digital capabilities, and show little to no concern for customer service or reasonable problem-solving.
I would not recommend this company to anyone expecting professionalism, efficiency, or modern business practices.
They towed my car that’s fine not mad about that but to tell me I can’t have my car if I can’t show proof of insurance just took me out .then have the nerves to tell me they would give it to me if I pay a extra $50 .. my new card was at home so I called State Farm and the sent me a virtual one ..so if you don’t have insurance they just take your money and your still driving without it .. they are ripping people off .. should be ashamed of themselves will never use them on a regular day ……
The attendants were nice enough, but the way this company charges astronomical amounts for random things is INSANE. 3 letters sent to the car participants, and I got charged $75 for EACH letter. A letter, in the mail. Their storage fees don’t make any sense, they’ll charge you a full day if it sits there for 2 hours. My car went in late Saturday night and I picked it up Monday afternoon - was charged for 3 full days of storage. Felt completely screwed leaving there today.
These guys are the reason that tow truck drivers have the reputation that they do. These guys are the reason why our taxi/transportation board has had to pass new regulations. Be careful who you do business with.
Would hope a company has common sense to check and make sure your car had a parking sticker for your own complex but that wasn’t the case. (Wish I was joking with this all) but love that my 9 month pregnant wife and I woke up to our car gone and towed just for them to only say “oops”.
My semi truck broke down , highway 40 west near 146 exit Tennessee. I called Dad towing. Excellent customer Service, fast dispatch , very reasonable price . Very professional and best part fast and efficient. All the best.
A tow truck driver from here towed my boyfriend car would have earned a 5 star rating but when he drove his car about 2 minutes down the road after picking it up the vehicle was making noise and shaking now he has to pay extra money on top of the $231 fee they changed us, also we have gave them a call we haven't received a call back yet.
UPDATE ‼ Oct 27, 2025 they have fixed the issue with my boyfriend car but they have not refunded him for towing his car when he was rightfully parked with proof also when we first called about his vehicle we were told it wasn't there‼‼‼ SEEMS LIKE SOME KIND OF SCHEME IS GOING ON WITH THIS PLACE TO BE HONEST ‼‼‼
Excellent service!
We received the best and fastest assistance. The driver was very professional and handled everything safely and efficiently. The whole team was responsive, polite, and truly knew what they were doing. Highly recommend their service — 5 stars!
We are writing to say THANK YOU to JOHN, who in a difficult situation made it better with his kindness and joyful smile. He went above and beyond the call of duty to ensure his customer had a safe ride home, which meant a lot to us. Thanks for coming back and keeping your word.
We had a crazy situation come up and they got bad information. Needless to say Barney called me and fixed it all for my wife and I. That’s what good businesses do, they try to help and Barney did just that. We are customers for life. Thank you Barney.
My old 37-ft RV needed to be moved 50 miles without delay. Trucking friends recommended Nashville West. From 1st contact to drop off at the destination, my 'home' was handled carefully and professionally. All my gratitude to Russell, FRY, Jake and Andrew for making an unpleasant event bearable.
Tow driver was very professional, arrived very quickly. He arrived , hooked and my 18 wheeler at the shop within two hours, in Nashville thats pretty amazing. Great job.
Found the bike laying on its side at the yard unlike the BMW you see in the background, Need an explanation for why they completely mangled my bike in the towing and holding process.
I have been in trucking business for a while. I must say I have never been more pleasantly surprised as I have with these guys. Brandon went out of his way to help out our company. Most wreckers are all about $ however these guy really returned faith in humans when it comes to trucking world. I CAN'T THANK YOU GUYS ENOUGH. I mean for everything. God bless. ALL RAISE AND PRAISE TO THEM!!!
My truck broke down on 24. Matt came to rescue me. He was a very professional cooperators. He did his job wonderfully. He was very cognizant about the truck. I was driving in the trailer I had on and he was very friendly on all 10 out of 10.
Highly recommend these guys! Richard was very professional, stepped out of his truck with a smile on his face and immediately introduced himself. He walked me through everything he would be doing with my car and assured the safety of my car. Sent photos of it being dropped off. Couldn’t ask for a better experience under the circumstances.
I had my card towed by these people and they knocked my car out of gear and hit a tree and my air conditioner. I couldn't even get the driver to pull my car out after all this and they are saying it's not there fault. I'm a single mom and now I've been with out air in my house and no way to go anywhere use someone else
Attached to this review, you’ll find three photos:
1. Me standing proudly next to my recently purchased 2021 BMW M340i.
2. The aftermath — every quart of oil leaked out onto the tow lot of West Nashville Wrecker Service.
3. A close-up of the damage that triggered a chain reaction, ultimately leading BMW to quote me $46,000 in repairs.
While I’ve already taken the appropriate legal steps on my end, I’m posting this review to warn others and hopefully empower the next person who finds themselves in a similar situation.
Avoid West Nashville Wrecker Service at all costs.
Operations Manager Greg Beaty was dismissive, unprofessional, and in my experience, the epitome of negligence and bad business. Their team will likely try to get you to sign a liability waiver, releasing them from all responsibility for damages — do not sign anything without seeking legal counsel.
If you’re dealing with this company now, my advice is this:
Document everything — photos, videos, timestamps, communication logs — and begin building your case immediately. Do not rely on anyone from their staff to “make things right.” They will protect themselves, not your property.
I hope this review helps someone avoid the emotional and financial stress I’ve had to endure.
Worst company in Nashville, I urge all complexes and businesses to contract a different wrecking company to do business. I parked my car at my apartment complex with the permit on the dash and they took my car even without a notice sticker on it. They took my car and the permit fell to the floor and even with the permit I had to pay full amount for their ignorance. These people are not good for business, guest or residence. they are a scam!
Kevin aka KB was top tier. I have been in the trucking industry for a while and I have yet to run into a tow truck driver with such great customer service, patience, kindness. He got there at the exact time he said he would arrive.
I’m not from here so I was a little worried but he got the job done and went the extra mile with a smile. He even gave me some pointers and safety tips while driving over the road and while he was there we realized my air lines were broken and he assisted me with that because I didn’t have the tools.
If you are in the Tennessee area I would recommend you call West Nashville.
Even the dispatchers were kind over the phone.
I thought my day was wrecked but they sent Kevin to the rescue.
Truly heaven sent
Broke down in the middle of the intersection at the stop sign! In 30 seconds the police car was behind me! A police officer called right the way the wreck company! Mister Larry came about 30 minutes after the call! He was super polite and professional! He took me to the truck stop because all the services were closed on the Weekend! I was charged$ 800 for 15 miles! I think it was fair - considering that the mister Policeman called them and not me! Thanks Larry for your service!
They are horrible they damaged my vehicle and said they where not going to cover anything my insurance and mechanic looked at my vehicle in detail and could see where the forks of the snatch a grab truck when through my rim and squeezed my rim and split my rim, rotor and severely damaged a lot of the chassis of my vehicle. They didn’t want to help me at all or even come out in person to assist the damages on my car. I am currently having to have my insurance Sue them and take care I’ve the damages. I WOULD NOT RECOMMEND THEM AT ALL UNLESS YOU WANT YOUR CAR TORN UP. !!!
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