What clients say about Porter Brothers Automotive in Pickens (SC)
I took my 1973 Ford F100 to Porter Brothers to get it running for me . It had me stumped . Turns out it had 5 bent push rods . They fixed that and a couple other things I asked them to . They also fixed a whole lot more that I didn’t ask for and charged me $3875.40 !!!!!!!! Never once did anyone pick up the phone and let me know how much this was costing me . I went way over budget on repairs at that time . A lot of things that were done I could have did myself . The younger one of the brothers is as rude as anyone I have encountered ! I would not recommend these guys at all!! They kept my truck o er a month and a half !
The Mechanic replaced the part but not the sensor...vehicle had to be towed twice at the customers expense to get the problem solved. No price adjustment for inconvenience of the shops mistake.
terrible service, let my truck sit all day without doing a thing to it. called them yesterday saying it needed an oil change and took it this morning, got there this afternoon to pick it up and it had sat all day. workers claim they didn’t know what to do with it all day, instead of simply calling me to ask what needed to be done again. rude! when i asked why they didn’t just give a call, they acted like they didn’t care. will never be back, do not recommend. any way i can give 1/4 of a star??
My husband and I recently took his truck in due to some issues. They were very helpful, thorough, and very fair when it came to pricing. Highly recommended!
Been doing business with these guys for years. Always good service that you can trust. If something is not right ( once got a defective part that failed within a month of replacement), they will make it right. They got that defective part replaced under warranty.
I had been struggling with a different mechanic for quite a while to figure out why my check engine light was on. My brother recommended bringing it to Porter's, and they found the issue pretty much immediatley.
Not only that, but when they found the issue, the person I spoke with actually brought me back to where my car was, and showed me exactly where the issue was, which felt very honest of him to do.
Now I have my car back, and it's running better than it ever has. Definitely coming here from now on! :D
Took a truck there because it was ticking. Got it back today and it’s still ticking after they had it over a week and said it was fixed and everything was fine.
My daughter is a student at Clemson University and had to drive to Pickens this afternoon because she wanted to register to vote. When she was going back to Clemson late this afternoon, warning lights came on in her car because the coolant was low and the engine was too hot. I am in California and could not help much when she called. I found Porter Brothers Automotive by doing a Google search of the area she was in and I sent her there because of their positive Google reviews. I can't thank these guys enough for dropping everything to take care of my daughter as they approached closing time. They spent at least 45 minutes on her car, checking the system for serious issues and replaced the coolant. I won't say how much they charged her because it was ridiculously too low. We owe this guys and they put some really good Karma in the bank today.
Went in for tires and an alignment. Upon picking up my vehicle they told me a strut was bent. Doesn't surprise me as the rim at that location had a bend as well. Good ol SC potholes... They attempted to align it the best they could. Instead of charging me full price for said alignment they charged me less than half because they couldn't fully align it due to the bent strut. Honesty. That's what I look for in a great mechanic. Great experience!!
Took my Rear brake rotors here get cut they were Disc with drum hats they only charged me a Extra $5 per rotor to cut the hats ! It was a plus. Thanks great service that hard to find in the area.
My recent experience there was anything but satisfactory. It doesn't deserve one star. My car needed a simple tune up. The staff acted as if they could care less. I had to work hard to get their attention in order to describe what work I wanted done. Then, upon driving home several days later, the car stalled twice in heavy traffic. It is evident no one test drove my car before releasing it back to me. My suggestion -- avoid at all costs !
My check engine light came on and went back off but came on again so I needed to get it checked out I called that morning and they were able to get it in and got it fixed by the next day they do a really good job at fair prices they have do other automotive things for me also very happy with their work.
This will be a long review. Let me start out by saying I have used this shop for my auto repairs for about 5 years and have been pleased enough with their service that I continued to use them as well as recommend them to my friends.
My last visit changed all this. I took an older Chrysler in because I was losing coolant and it was slightly overheating. They kept the vehicle for 2 days, couldn’t find a leak. The engine was cleaned, radiator flushed and new coolant installed -$65.00. Reasonable cost, and since they didn’t find any leakage I just figured the flushing and new coolant would take care of the problem.
A few days later the car overheats while the wife is driving it and she has to let it cool down and purchase more coolant and add it to the car so she can get it back home.
I take the car back in on Monday and let Porter Brothers know there is definitely a leak and leave it for them to check out again. I wait till Wednesday evening to call and check the progress and am told that they see leakage from the thermostat housing, and they were waiting on the parts, but it could also be the water pump. I tell them to go ahead and replace both, the person on the phone suggested I just do the thermostat housing first since the water pump was very expensive, he didn’t say how expensive though, so I ok’ed just the thermostat replacement.
I checked back Thursday evening and was told they hadn’t replaced the thermostat housing yet. Now this is 4 days in the shop so I did question why it was taking so long and reminded them that the vehicle had been there since Monday and they agreed to get it done on Friday.
Friday Porter Brothers calls me to let me know the thermostat had been replaced but the leak was still present so I would need to replace the water pump. Ok, here’s the part where I kind of got bent out of shape about the whole ordeal…..they wanted $1150.00 to replace the water pump and charged me $271.00 to replace the thermostat!
I did research the water pump replacement for this particular vehicle and it is a big job compared to most cars. I called 4 other shops in my area and got quotes of $500 to $600 for this job so I know it is expensive. When I went in to pick up my car I asked why they were charging me $1150.00 for a job every other shop in the area would do for half the price. I didn’t get an answer except that job took 10 hours so it was expensive. They charged me $180.00 labor for the 3 hours on the thermostat so I know they charge $60.00 per hour. Ten hours of labor is $600.00 – so I guess the water pump costs around $550.00 then.
I paid the $271.00 for the thermostat, told them I had been happy with their service up till now but I would be searching for a new auto repair shop. Traveled down the road a few miles, paid $585.00 to get the water pump replaced.
Website
