I drove to 2 shops in the City of Pickens and due to the nature of my problems I felt they were not equipped to address my concerns. The I found Pickens Auto Repair. They are a full scale garage and we're able to restore my car to it's original condition. Gave me a ride home and picked me up when it was ready! This place is the real deal!!!
I have had these guys do much work on all my vehicles.this is the best shop you will ever find in our area.they are honest, dependable, and their rates are better than anywhere that I have found. I'm about yo have exhaust work done on my truck. I trust them completely. Love these guys . They treat you like family. If you've got trouble, can't find a better place.
I had my car towed here after I broke down while I was traveling from Asheville to Athens. They were quick to look at the car. They gave me sound advice on how to proceed. They also let me hang out for the better portion of a day until I could arrange transportation. One of the gentleman even offered to buy my dinner once I told him that my card had been declined due to an unfortunate $20k overdraft by a restaurant in Asheville.
If I lived closer, I would be a loyal customer for life!
I would give this facility zero stars if possible ! I recently went there to discuss simple repairs on two of my vehicles. The counterman could not have been less interested in my requests. He told me he would have Chad call later in the day. As of now, 2 weeks later, no one has contacted me. Apparently this shop is not lacking for business. My advice is to go elsewhere for vehicle repair.
Very helpful and friendly customer service with reasonable rates. I was also given a ride home, and picked up after the work was finished on my vehicle.
Taken many vehicles to these guys and they have always done quality work that has held up. It's a plus that the guys at the desk are easy to deal with also.
Knowledgable service with honest owners. I grew up going to church with Dennis Ellenburg (co-owner) and I have never gotten bad service from these guys! Most of all, you can take your car in and they don't nickel and dime you to death like the dealerships do to try to run up the price and pad their own pockets! I won't take my vehicles anywhere else anymore.
Never Again!! I took my car to have them check out a few issues and find the problem. They told me they could get to it in a couple of days. They never once called me. I called a few days later, and was told the car would be ready the next day, and told me to call back. I called the next day, and was told again it would be ready the next day again, and to call back again. Again and again, the same thing.. Eventually, I began calling every 3-4 days, and was told the same thing every time. They were rude and apparently annoyed with me calling. Finally, they claimed it was done.. 3 WEEKS AFTER I HAD DROPPED THE CAR OFF!! They charged me $1500 for repairs that I'm not positive was ever done to the car, and was very rude when I picked it up. Whatever they did, the car drove way worse than it did before I took it there... I PAID $1500 AND THE CAR COULDN'T EVEN MAKE IT HOME FROM THE REPAIR STATION!! I went back to argue their "repairs" and they proceeded to tell me that they "didn't have time to check the car for the problems", and that I would need to bring the car back in when they had more time to check it. MORE TIME?? THEY HAD 3 WEEKS!! They said they would call with an estimate for the charges for them to check it, WHICH WAS WHY I TOOK THE CAR THERE IN THE FIRST PLACE!! Of course, they never called. I'm done with this place for good!!
Pickens Auto Repair does a quality job and the work they do can be trusted. I have known these men for years and they stand behind their work and treat customers well. They were up front about the time needed for repairs and scheduled my repair accordingly. I have not had any difficulty or needed to return my vehicles to them nor have I had to wait longer than expected to get the work completed. Quotes were given prior to work being done and I have never had any complaints. They are doing a great business and it is good idea to call ahead of time to schedule work to make sure they will be able to promptly do your repairs, without undue delay.
I dropped off a car with leaking coolant in on a Friday and was told it would be a couple of days before they could look at it. No big deal. I called at the end of the day the following Tuesday and was told they would definitely look at it on Wednesday. By the following Friday at 3 p.m. I'd heard nothing so called and told them to have the car ready I was taking it elsewhere. They didn't seem to care at all. If you want somebody to work on your car who actually cares about it, don't use Pickens Auto Repair.
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