1/27/26 I went into store around 4pm. Nobody was at the counter and the lady that works there was getting out of a car when I pulled up. I went looking for the stuff I went in there for because I never saw anyone when I walked in. 1st this guy areas in the very corner I go to like he was busy doing something. I greeted him and asked for help since he was now basically standing right next to me. Go to counter to pay and I greet the lady. She doesn't speak and just starts ringing up my stuff while eating a candy bar. I pay and get to my car and remember I forgot the funnel. I go back in and ask the same lady where to find the long funnels. This lady literally huffs, walks from behind the counter and says nothing just starts walking off. I follow her, she goes back to where the funnels are and still says nothing but motioned to where they are. I grab one and go back to the counter to pay. This woman's nasty attitude continues. Kindness cost nothing and if customer service isn't your thing, please find something else to do. Not so great experience.
The young man who works there has a lot to learn about customer service. He did not communicate with me when he was having trouble finding The wipers I wanted. He did not tell me that the ones he came up with her were expensive than the ones I chose. I then had to ask him to install the wipers for me and he took his time about doing it. I was the only customer in the store, so I don’t understand what the problem was.
I recently had to return something that I had for well over three months, I know sometimes companies can't do refunds over 30 days or it would be a merchandise credit which I was fine for, but I really wanted to see what they could do. They were some rotors that have never been used. The gentleman at the counter, I believe he said his name was Connor was very adamant about helping us, he had a great positive attitude. He even called his boss to make sure I would be getting my money back as this was an online order and he was not as familiar with them. I would also like to shout at the boss for answering the phone. I really appreciate that that showed great customer service and that both of them really did care it wasn't much but 100 something dollars But they were even able to get it back to me in cash since I did not have my original card. I don't know if this is policy or if they made an exception but either way I really want to thank them and whoever's been training them. Thank you guys so much! I will be purchasing almost anything car related from this company !
I gave 5 stars last year for this AutoZone and I'm doing the same again today. I don't know a lot about cars and that's ok because the people at this location will help you figure it out without making you feel stupid. Patience and kindness go a long way. Thank y'all for all the help over the years,this is the only location we shop at.
I had an excellent experience! A worker named Will helped me figure out the issue with my break lights and assisted in putting it into my car. Definitely coming back!
I came to have my battery checked and it was bad . slow to charge.purchasd new one and they wanted to install it for me.great service.thanks for the great job.
When into store to get a radiator every time we go in the store they take breaks after they serve their customer and then completely act like we’re not there. They are rude!
Only 1 star bc I have to, but definitely don't deserve that!
People working there are getting paid to help customers right? Just asking bc the past 3 times I've went up there , instead of them helping they have just had me go behind the counter to find the item myself! They can not answer any questions I have, and are to lazy to help in anyway. Y'all really need to hire people with common sense. They are getting paid basically to set and be on their phones while we do their work!
This is the second time I've been to this location. As long as you're getting something they can ring up fast and get you out the store they are fine. But I bought some windshield wipers and asked if they would put them on for me. The girl said yes but it would probably be a 10 or 15 minute wait cause they were busy. Which was I fine with & I understood that. But after 20 minutes I went in to ask how much longer it would be before someone would get to me. When a different lady named Sheila rudely told me that I would have to wait until they were not busy. Because it was only a convenience thing they offered & the other customers in the store came first. Now don't get me wrong I understand they were busy at the moment. But the whole time I waited, it wasn't as busy. Plus there's no need to be rude to a customer who already spent money in your store and has be waiting patiently in my car for over 20 minutes. When all I did was ask a question. At least when the manager came out to put my wipers on, he apologized for rudely I was treated.
Several weeks ago I purchased an alternator with the extended warranty and of course it failed within a week. I purchased another one from NAPA and put the failed one in the Napa box. Today I attempted to return the failed unit not for credit only to keep it out of the landfill. I had already trashed the box and receipt. The young man was confused by the box and called over the manager who said we don't touch that stuff it's Napa. I showed them the label on the unit but the insisted it was a Napa unit. I tired of arguing with stupidity and threw it in the dump. Every time I shop here I feel smarter.
This is the second time I've been to this store and again had great service. I went in for brakes I and got the pads. They didn't have the rotors in stock so they ordered it for me to pick up today.
I went in and asked for my order, they brought it to the counter, scanned it and I was on my way. Great service!
My son’s car wouldn’t crank outside of the Pickens AutoZone earlier today. I couldn’t get it started even after trying to jump it off. After several attempts, I elicited the help of Chris and his co-worker (sadly, I can’t remember his name). They discovered the source of my problem was a broken positive terminal and worked tirelessly in the scalding heat to solve the problem even though they did not have the required part in stock. They managed to make a different part work well enough for us to make it home. After all that work, they wouldn’t take any payment… not even for the supplies they used to create the temporary fix. I can’t begin yo tell you how much that meant to me. Though I wasn’t able to reward them financially, I sincerely hope this testimony will act as some small measure of gratitude for their kindness.
came in to get a part for my car and shortly after an employee started experiencing a medical emergency. the only other working employee helped him as much as possible and still gave me the best customer service possible and was incredibly kind & patient
Tabitha and Summer went above and beyond to help locate the product I had inquired about and right before closing time! They were extremely accommodating, courteous, and helpful in locating the perfect replacement to my hard to find item! They’re professional and patient…with a great attitude and smile!
This place is a laughing stock. Can’t even get basic and non specific items and parts without them depending on the computer. The teens and young guys here working are useless and lazy. As a customer when I go in, I always hear them in the background complaining about customers and laughing at them and joking around behind their back instead of taking matters seriously or at least professionally. As a business person I seriously hope the internet, Amazon and other companies wipe out these cheap and useless stores. Can’t depend on anyone to help you out nowadays.
This is the worst place to get anything there website has parts on it for one price and when you go in to get it it is a completely different price and they will not honor the price that there website says it is they are a joke and always check anything you get before you buy it my son bought a brand new clutch from them to find out it was used and they wanted to give him a hard time returning it my best advice is to just go anywhere else but there
Wonderful!!! Auto zone on gentry memorial hwy in Pickens SC. The man that waited on me was patient, kind, and had a wonderful personality and went out of his way. I believe his name was Jim M. Visited store around 8pm Friday April 8th. Went to AutoZone again tonight 8/8 and got what I needed was a different man that waited on me he was also pleasant had a nice personality had a question on spark plugs he explained what I needed very patient also, but I didn't catch his name.
Easley location called the store to ensure the part was actually in stock and available. After the Easley employee was on the phone for about ten minutes if not more, it was stated that the customer is on their way now. Arrived at the store, driving a big rig bobtailing, for the employees to have locked and closed the store doors by 8:30 pm ?? Not to mention the employees then approached the rig "What's up bro," "Oh I thought that you had a delivery for me," with me telling them "No, it's only me a customer that the Easley location had called for to make sure that the part was in stock and available." The female employee laughs and says "Oh well," and then walks back across the parking lot to make sure that the doors are locked. ?? Really ???? I had called the two telephone numbers for the District Manager Swartz and the Regional Manager Cooper without a return call whatsoever and it now being 1:00 pm the following day, I'm just not understanding how busy the Managers are, and the employees didn't have any other work to be done so the store location 1036 had and was closed early that night??
Bought calipers. Got into the thick of it and realized it was the rotors. Went back up and purchased rotors. Fixed car. Brought brand new calipers back to store to return. Employees refunded price of both minus one core charge. Then proceeded to argue with us about not being able to refund the core charge without us returning the core. They were unable to understand the basics of a return. Took TWO trips up and a ridiculous amount of time to get the last $35 back. The entire time my husband was trying to get his money back - an employee stood behind the counter sharpening his personal knife. Not creepy or unprofessional at all. If you buy something new and return it unused with the receipt, the return amount should be the exact same as the purchase…not rocket science.
A few good folks work here like the taller young dude who totally deserved that Pizza my wife and I ordered for them after all his help during one of my usual minor emergencies that were not involving any fatalities ?
IDK the name of the young lady that works there at the moment but I hope she don't quit any time soon. She's absolutely fantabulous. The best service I get there comes from her. I'm an auto zone fan mainly due to the fact that they tend to only got people who give the best quality service.
It's been a while since I've been, but with that being said I remember the last time I had a good experience you get people sometimes that dont know much about cars or whatever, but hey we're all human. I would recommend.
Web site states the store is open until 9pm, at 10 minutes til 9pm store doors were locked and employee inside stated "we started closing early a couple weeks ago". Very frustrating as I had pre-purchased brake pads to install and was unable to complete my repair.
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