I always use JW in Palmyra for all of my vehicles needs from inspection to tire installation.
Always very professional and willing to help you out if they are able to.
Helped me with my very expensive rims with no issue and had no scratches or dings after there service.. I was in and out within the same hour of my appointment… shout out to rick, casey and the mechanic julius for helping me today
I went to jack williams for one flat tire. After refilling and replacing the valve for that tire they come into the waiting area and tell me i need to replace the brakes and calibers which were changed not that long ago. I now don't trust taking my car there believing i will be scammed.
Such a great experience! I was in and out quickly, the price was excellent, and Casey at the front desk provided top-notch customer service. Everyone was so personable and welcoming.
They have a friendly staff. And are quick to care of your issue or service your there for.
I had an incident driving to work something flew up an cracked my valve stem. I pulled in an was assisted right away. The manger was super perfessional an I am so grateful for the help.
Thank you so much.
I stopped at this place after I got off work and noticed I had a flat tire. I googled the nearest tire shop and these guys came out. The gentleman who assisted me was super helpful and very nice. My tire was fixed quickly ! So overall, quick and friendly service. Will be coming here for any future issues with my tires!
I’ve been here twice now for my tire going flat and the whole team here was great! They looked at everything on the tire to make sure it was up and running for me both times. The whole team is awesome!
The quality of work here is generally good, and the mechanics know what they are doing. The repairs themselves were done properly.
However, the pricing for parts is extremely high. In my case, the same parts were priced two to three times higher than what they cost at regular auto parts stores. This was not clearly explained in advance, and there were no options offered to use customer-supplied parts or more reasonably priced alternatives.
Because of the significant parts markup, the final bill was much higher than expected. If you decide to use this shop, I strongly recommend asking for a full parts price breakdown and approval before any work begins.
Good work quality, but pricing transparency and fairness need serious improvement.
I had a tire puncture with a slow leak. I was able to schedule online for the next day. The employees were friendly and the tire was repaired in 30 minutes.
Iv been taking my vehicles to jack williams for close to 20 years now. Was unable to get my car inspected today due to myself and the shops lack of printing capabilities. It makes no sense why a company dosent have an email to send documents to when these situations arise.
Stopped in for leaky tire checked on Sunday, Ben and Casey got me in and fixed up in no time. Nice guys and clean place will be back when I need work done.
Exceptional service. Went in for a tire that needed plugged. I had no appointment but they had me in and out in 5 minutes. The technician Casey was very friendly and personable. Great experience all around. Will most certainly come here for future business.
I had a small, but stubborn, stone wedged behind front brake cylinder on my truck.The techs were able to extract the stone, without an appointment and no charge! I really appreciated the professional Service, as even though it was a minor issue, the stone was causing my truck to scream down the roadway! Joe
I usually purchase my new tires at Jack Williams in Palmyra. They have good prices and offer free tire rotation, which I take advantage of. Since I try to do all my car repairs myself, I do not recommend them for other repairs. I actually go to another inspection and repair place where I know the owner. And I also had an issue with them of an unneeded repair they did a number of years ago but I do not know if that mechanic still works there. But I think their tire (related) business is good.
This is the second car that I've taken here for an alignment, and I was not impressed either time. Mistakes happen, but two for two on bad alignments is not a good look. I dropped my car off for an alignment and the steering wheel still isn't centered, and the car pulls to the right slightly when I force the wheel to be centered. Not to mention I didn't even get an alignment diagram print out. It's not even worth my time coming back because I'm sure they will just mess it up again. There was a few other things not worth mentioning, but overall it was not a pleasant experience. I will not be returning for anything. I just wiped my butt with almost $100, thanks for that.
Had a tire kept losing air. Took my vehicle to jack williams and come to find out it was a screw in my tire. Didn't take long. Will diffently will go back.
I highly recommend this place! I had a slow leak in one of my tires and the process of getting it fixed was quick and simple. They were polite, helpful, and attentive. They also checked all my other tires and found a screw in another one (they took care of that too). I will definitely go back! Thank you!
I needed an emergency tire repair. JW scheduled an appointment within 45 minutes. I was in and out in under 30 minutes. The employees were great. Fast service. Highly recommend!
Great, honest, and friendly service. Did not try to talk me into or sell me anything extra, and even pointed out that a service I requested was unnecessary. Will come back for any and all car troubles
We showed up right as they were getting ready to close on a Sunday, and they still went out of their way to help us. They went above and beyond by plugging our flat tire and even swapping out the spare for us. Super grateful for their kindness and willingness to help when they didn’t have to. Highly recommend!
Jack Williams has great customer service and helped me without a scheduled appointment. They patched my tire within a day. I highly recommend this location if you ever need fast, friendly service.
Jack Williams comes highly recommended. From the thoughtful mechanics to Rick- who meets you up front and listens to what’s going on but doesn’t hesitate to ask you how YOU are or how your day is going. I’ve never been dissatisfied with my service here & will continue to recommend them and their wonderful service to anyone who needs.
Scheduled an inspection at this location, showed up and it all went professionally well. The place is welcoming, large parking area with designated handicapped parking spots. Ethically priced, I definitely recommend this place.
I pulled in this place with my 40ft camper needing 2 tires replaced. Let me tell you these guys were awesome. Turned a bad day into a great one. Customer service was on point and a great group of guys. If I'm in the area again I will definitely be coming back to them.(even if it's a little out of the way)
2726 Horseshoe Pike, Palmyra, PAAuto repair shop
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