NAPA Auto Parts in
Clackamas (OR)

Had what I needed with a great Sunday staff!

They had the R404A I needed and for a pretty good price. They were patient while I got the EPA cert info together that was needed for me to purchase the bottle.

This is a great Napa location with top-notch staff! Any problems here you can most likely blame on Napa corporate. The staff here do what they can to make your Napa experience the best possible. Give them a chance!

Top quality parts of everything you need plus good old fashioned counter. Help that has gone away in other parts stores but not at Napa

Terrible customer service. Every time I call, they put me on hold for 10+ minutes. When I finally got someone and asked about a battery charge for my NAPA branded battery, the employee was rude and dismissive, saying it would take 8 hours with no guarantee. I felt like an inconvenience, maybe because I’m a girl and not taken as seriously. Called AutoZone instead and they were kind, helpful, and had it done in 2 hours. Better service and better prices at Autozone.

After having another Napa store give me the run around regarding replacing my battery that was still under warrantee, they told us to try going to this location for assistance. Not only was the staff at this location very friendly, Michael and Don were extremely helpful with getting a replacement battery ordered for me. I was in and out of the store in 10 minutes with Michael telling me that he would call me when my replacement battery had arrived in the store. Other Napa stores could take a lesson from this store when it comes to customer service and honoring policies. Hands down this will be the only Napa location we shop at from now on. Thanks guys for the help!!!

I've been coming here for over a year and have only walked out with what I came for ..maybe twice. I don't know what they have but I know they don't have alot. Friendly staff

immediately put hold... 5min. hung up called again now 20 more minutes and still on hold. Have plenty of time to write this review I have now updated this.

I went to two different Naples today one was in Milwaukee on McLoughlin and they were a great help help me get a bunch of stuff and then other stuff was in Clackamas that I needed to go there and they helped me out a lot too

I drove from Hillsboro to this location to pick up a critical part I had called to order the day before. I was assured multiple times that the part would be ready within a few hours the same day, plenty of time! You guessed it, after my hour drive to the store it, wasn’t there. They told me it would be later that afternoon before it would arrive. (Like I’m going to wait 8 hours for the part, or drive the 2-hour round trip to get it later??) I understand that mistakes happen, we’re all human. But it was the complete lack of any sort of empathy from John that was the most maddening. He could absolutely care less about the predicament this foul-up put me in. The mistake wasn’t his fault, but being the person tasked with helping me, it would’ve gone a long ways to offer a shred of compassion. No sorry, no let’s see if we can find another solution, no dang that sucks you’ve wasted 2 hours of driving and could’ve made other plans to fix my important car part problem, nothing. This is why people order their parts online more frequently, because people’s compassion and caring about their fellow human is waning.

Been coming to this store over the last several years and EVERY TIME they either don’t have the ADA accessible checkout counter open, or they have to move a bunch of stuff on display to be able to access the lower counter. I’ve finally decided that I won’t be coming back to this store since wheelchair access it NOT a priority for them. The staff is super friendly and helpful- but ACTIONS speak louder than words.

The guy at the counter is very helpful he sold me some stuff to clean my car although it seems like they're always busy and on the phones there because they are if you find somebody that's not on the phone they're generally pretty helpful and they'll help you find what you need this NAPA Auto Parts store is definitely on my list of stores to visit again

Screwed over the customer. Bought battery for daughters suv. 179.99 on receipt. Added 18 core. Then minus. Still 179.99. O! Should be 18 dollars less. It's on receipt. Anyways thanks but no thanks. Must of been the my dad worked at Exide for 30 years batteries for 50. Me about 7-10 myself. Battery exchange. I just wanted her to hear it from someone else. As in the Napa guy about battery. Why 3 stars.

I'm so glad that this is my local automotive store. First off, parking is always easy. The workers here always go above and beyond to help us. Always got great service and advice. The store has always had what I came in for. 5 stars!

So I walk in and no one greets me, or says anything walk around still nothing. Then I walk up to the register where a guy is flipping through a magazine. I say excuse can someone help me find something? And the guy goes "I am busy." I was just about to walk out when another guy Kevin who had been standing there the whole time asked me. Not very good customer service, you should at least greet your customers when they walk in your store instead of just ignoring them. Then when they ask for help tell them your busy. Wont be coming back again.

I was completely baffled at the lack of customer service. No one seemed to be in any rush to help anyone. I went in to buy 2 qts of oil. I stood in line for 12 minutes. The only reason I stood there for that long was because I really needed the oil for a work vehicle. No one acknowledge any customers on the store. There were 5 employees that I could see. Only 2 were helping customers. I understand that there are certain duties for certain employees. It would be helpful if that was mentioned. Maybe one if them could have said " We'll be with you in a moment" or " thank you for being so patient". Just an idea.

The customer service at this store is second to none. Not only do they consistently have what is needed, but the knowledgeable and friendly staff go to great lengths to make sure you have the right part for the job. Clearly the very best one could ask for! Thank you so much for all you do.

The customer service here is amazing! We were helped by a rep named Mike. Mike was extremely friendly and helpful. He went above and beyond to explain everything to me (I know little to nothing about cars). He did everything he could to ensure we left satisfied and happy with our service! Next time you are in need of anything I recommend this Napa and ask for Mike!

I was working on a unique car and needed a small and specific standalone fuel system. Mark helped me find the right pump and had suggestions on how to construct full length fuel lines. Everything fit great and was exactly what I needed. Thanks Mark and Napa.

Went in there a few weeks ago cause my spark plugs and battery died after my hour commute to Clackamas 😅🤘 talked with quite a few of the employees, and they were super helpful, but I dealt with Damien the most and he was amazing! Owner /manager should be proud that guy is awesome and super helpful and knows this stuff!!! Thank you all so much!

Newly remodeled, fresh look. You need anything for your vehicles,small engines,large trucks,and some equipment, they normally carry it. If not, they can get it for you the next day. Great service. Fare prices. You can even pick the level of quality. Been going to this location for several years.Always get treated with good or great respectful, helpful, and experienced customer service from the employees.

Can't complain about this store since I live close by and wouldn't need to anyway 🙂. It's a good store. They observe Covid safety measures like a lot of stores and offer wide range of parts and tools. I like that they are online also.

Outstanding service! I go to this location a lot and bring them whatever my boss throws at me, half of the time I don't even know what it is and they are still able to find what ever I need with what little information I have on the item. I also have a car that they don't normally carry parts for and they still manage to get me what I need. Really knowledgeable group of people and I highly recommend them over anyone else I've ever dealt with in the past.

Very knowledgeable (everyone I talked to was ASE certified) and handled my returns from another Napa without any issues. They have a big inventory so there's a ton of things in stock. Not the most convenient location but not too far out of the way either. They have a good sized parking lot for an auto parts store.

Not a huge place but a pretty good selection of stuff for the size. There are a few grumpy workers but also 2 really friendly and smart/ helpful employees also. They also carry a TRUE full synthetic motor oil which is pretty rare. They have some decent tools with pretty decent prices and have always been able to order anything I've needed and they usually have it either same day or next day. It's a pretty good parts store it's just not very big is the only reason for 4 stars.

After working a short stint in retail and being in a long term career that requires constant interaction with customers, I understand that dealing with the public can be challenging and from time to time you lose your filter and let out a comment you wish you could retract. However every interaction with Robert is a smart-ass, sarcastic response. Not just one interaction, each interaction. Every other associate behind the counter is fantastic, even after dealing with customers complaining about prices on the clearance table and asking for discounts if they buy 5 of something. They always seem to bounce back after being ridiculed about having to look something up. I digress. Your store invintory is great, most associates are fantastic and it's the quality parts NAPA has that keeps me going back, but someone needs to talk to that guy about his people skills.

Cannot get any better! Napa's prices are very good if you get items on sale, they have a HUGE selection of special-order tools, and their customer service is unbeatable. I recently purchased some new wiper blades, and the driver's side blade didn't wipe away the water from the passenger side wiper. I exchanged it the same day, and the replacement had the same issue. Upon returning the second blade, the employee taking care of me grabbed another blade (different brand) from the shelf, opened it, handed it to me, and asked me to go try that one on my car. She said it was a bit more expensive, but I told her I'd be happy to pay the difference so long as it worked. It worked perfectly, and the same employee discounted it to about half of its regular price so I wouldn't have to pay any extra. She also apologized for me having to come back twice in the same day. This level of customer service is almost unheard of in this day and age.