West Linn Refuse & Recycling Inc in
Clackamas (OR)

Bre educated me about personal cleanup, day and set up a time for me to have some heavy bulky.Items out on the side of the road. She was so kind, and I am new to the area, so she took the time to explain what they do. Bre is a terrific representative for west.Land garbage.

It's been long enough, time to leave a review. Our family has enjoyed being serviced by West Linn Refuse & Recycling. Zero issues. During holidays and snow storms, they communicate well when the pick up day changes. We recently called in to swap out our trash bin (due to rust on the handle) and they gladly swapped it over. Wonderful customer service. Thanks!

Bre was very helpful and knowledgeable regarding my recycling questions!

Called to complain about me getting charged about my neighbors extra trash that was added to my account ....demonized ever since !!! If my trash lid is a bit over they have skipped it which had never happened prior also got charged 3 months ahead & they could not refund only credit my account what kind of professional establishments is this 😵‍💫

They are always so friendly and explain everything so clearly on the phone! Excellent customer service staff!

I called West Linn Refuse and Recycling and had the pleasure of working with Brie. She not only helped me with the issues I called about, she suggested ways to help me use their website and to save money, which I really appreciated.

I have been with this company for over 16 years and have always received the BEST service!! Mary Ann is particularly helpful, knowledgeable and pleasant.

All companies make mistakes but it's how those mistakes are handled that is important to me. I was having some ongoing recycling issues. She was very understanding, listened to the issues, and did a great job solving the issue when others had fallen short prior.

I hope the owner is paying attention, no one can get a hold of them via phone, voicemail or email. Gov contracts don't always get renewed.....

I have lived on Marylhurst Circle for over 25 years,, up a steep hill from highway 43.. The only time I have not had satisfactory pickup on our assigned day has been during heavy snow or ice conditions when nothing else is moving, TNN

Everytime I have needed a dumpster delivery it has taken me 2-3 calls, in addition to several e-mails, to get some help. Not sure why their system is not more efficient, only one person has access to the e-mail with the release forms, so if that person misses or ignores the request, you are out of luck.

I have been trying to get in contact with them for over a week now. I've sent emails and have left voicemails and there has been no response. Upon switching to the new billing system, they are charging me over twice the amount of what our bill used to be.

Received a letter regarding a new online payment system late December. For nearly 10 years I have been paying online using my own bank so wanted to stay with that method. The letter however indicated a new account number so I changed it in my own bank info, then paid. Later this month I received a bill indicating no payment had been received. So now I set up a new account using their online payment method and paid a second time. However, my first payment is still out there and not credited to my account. I emailed both West Linn Refuse directly and the wcicustomer.com portal with no response from either in 6 days. As I write, I am currently sitting on the phone on hold for 30 minutes hearing how important my call is and how friendly and knowledgeable customer support staff is. What a joke! I know I'll eventually get my money back but why must I work so hard to get it? In previous years calling directly has been pleasant and fast. Sad to see the company going cheap and unfriendly. Must be nice to have no competition or options for the consumer.

Put the bins out. They come empty them!

I can understand that some people might be upset with WLRR's service or truckers for a specific reason. It is not easy to satisfy every single customer covering a so big area. However, during the 6 years or 312 weeks that I have used their services, I have nothing but compliments to them. Even when I requested to replace the trash can and the glass box I was promptly served. 5 stars means perfection and it's mission impossible to achieve them in this business. But I gladly give them 4...

I think 3 stars is generous. I put out our garbage and recycling cans away from the skirt of the driveway so they wouldn't be in the way of the driveway when I left for work the next morning.... the recycling guy thought it would be fun to place the recycling can RIGHT behind my Tahoe. Did I see it when I was leaving for work? No. Knocked it down and it scratched my bumper and peeled some paint. I called to put in my complaint. The person I spoke to was sorry for the location the bin was dropped but showed NO concern for the damage to my bumper. They are lucky it didnt damage my tail pipe for my exhaust...we would have a bigger issue if that was the case. Plus they haul a$$ through our neighborhood **Update** lowered the star rating.... They are STILL driving careless thru the neighborhood and dropping the cans behind my vehicle, when I have made every attempt to keep the cans away from the skirt of the driveway. You're lucky I noticed the recycling bin being dumped over and didnt run over it causing damage to my vehicle...again. if I had some new Tahoe or Escalade you would be getting sued for damage. Your carelessness has Already scratched my car.

I've always had a good experience with WLRR. They missed my trash once, but I think it was my fault - I had placed my recycling can so it obstructed the view of my trash can when they drove by (it's on a short dead end). They came out the next day and dumped it with no issues. Office staff have been super friendly.

I've lived in a few apartment complexes and also managed one. West Linn Refuse & Recycling is by far the worse garbage service I've experienced. They repeatedly miss picking up the garbage and/or recycling until it over flows and piles up next to the dumpster.. I call but it's not until the landlord calls does it get picked up _ several days later.

Very disturbing to see ty his outside ones window in one of the cleanest, safest cities in Oregon. . Sadly the management company apparently doesn't see this as a safety hazard, health issue, or accident waiting to happen. Often kids are playing or going through this area. . 19500 Hidden Springs Rd. West linn, oregon. . I gave it 2 stars because I'm faulting the owner, and management company.