Cortland Used Cars in
Cortlandt Township (NY)

Brooke was a huge help in my search for a car she helped me get into a car in less then a week would highly recommend this dealership great staff and chill vibes

Absolutely loved working with Brooke. She helped us a few years ago for my husband’s truck and then again yesterday with my new car. Brooke is always super happy and her communication with us is always perfect. I had the car within 24 hours of reaching out. Highly recommend seeing Brooke if you get a vehicle from Cortland used cars!

Not very happy... No customer service at all I've had to call multiple times in the last three weeks to just know what's going on. Also get a loaner that's on empty. Haven't even had the car a month before taking it back. Really not happy with the communication...

Easiest transaction ever! I had researched the vehicle I wanted in advance and came across Cortland Used Cars through CarGurus and Facebook Marketplace. I took a ride to Cortland Used Cars in the morning, test drove the one I wanted, got the financing, NEW license plates, insurance coverage and all of the paperwork signed right there and was done before noon. Mark was extremely helpful, and he called me for a follow up to see how things were going. I absolutely love the vehicle and the convenience of being able to drive it home the same day, no appointment was required. Very professional and friendly, that’s how you run a business. Zero regrets. Thanks to Mark and his crew at Cortland Used Cars! Doug

I’d 100% recommend them to anyone! They were great, quick, efficient & didn’t mind me being a pain asking a million questions. Cass & Mark both exceeded expectations!

I would and will buy another vehicle from u guys this Jeep Wrangler is totally perfect. Thank u Cass for doing what did for us never thought u would get us a loan and u did within hrs u r the the best car sale person I ever dealt they should give u a huge raise u deserve it thanks u again for every thing

We always check Cortland Used Cars first whenever we need a new vehicle because they always have the cleanest vehicles, they get financing fast and their sales people are terrific. Highly recommend everyone go there first!

Highly recommend Cortland used cars, recently purchased a car and Mark was great to work with. He made the experience easy, the car was super clean and customer service was great! They have a large lot to choose from at all price ranges.

Excellent. Only honest dealership in cortland. I've bought 3 there over the years. The guy REMEMBERED ME and my dog after years. The whole thing took less than an hour!

My fiancé purchased a 2018 dodge ram from this dealership a few months ago. A few days later he noticed several spots on the pavement indicating the truck was leaking something. We live in Syracuse, he called them and the dealership told him they had just done an oil change before he picked it up and maybe they forgot to tighten something down. We drove it down there and dropped it off for the night where they claimed they inspected everything a found nothing but the truck continued to leak. He kept in communication with the sales woman who appeared to have had no interest in the issue and brushed it off since she already cashed her commission check. She gaslit him by saying it’s a great truck and he wouldn’t find it cheaper anywhere else…that statement should have been a red flag because a 2018 truck with less than 90k miles and only $19k should have been another red flag. This dealership knew the issues to come down the road and wanted it off their lot as quick as possible. A month later the truck began to overheat and continued to leak fluid and now the check engine light came on. We took it to a local shop in Syracuse because driving 45 minutes to Cortland was insane for them to keep telling us there wasn’t an issue and now it’s clearly outside of their 30 day warranty…He paid this local dealership $1100 for repairs based on the codes that were given and a week later the light came back on for the same code. He dropped it off at a dodge dealership who had to do a bore scope and discovered a warped head gasket that has been an issue since the purchase from Cortland but got worse over the last few months of driving i it and damaged other parts of the truck. Now he’s looking at another $5800 to repair a head gasket and will be without a vehicle for a couple of weeks. Bottom line, Cortland knew there were issues, sold the truck dirt cheap, swore there was nothing wrong each time my fiancé reached out to them and prayed that it made it past their 30 day window so that they were off the hook. I highly suggest you be cautious with this dealership, do your research on the vehicle and don’t trust a salesman’s lies just to make their pockets full. I would not recommend this dealership to anyone.

Excellent service! Got my husband and I into our new car fast, and we love it! Cass was fantastic! Would definitely recommend!

Cass was very diligent and patient answering all my questions. Getting to a good deal was easy, and the process was smooth as silk. Will be using these folks in the future.

My boyfriend and I went there on 12/1725 to see Mark at the referral suggestion by a neighbor of ours.we were able to look around the staff was very accommodating and respectful. . After looking around we found a beautiful 2018 Chevy equinox . Upon inspection of his vehicles on the lot I was impressed at the reasonable competitive market pricing. The cars / trucks are very well detailed very clean they pay attention to everything. Every little detail. I was further more impressed that all the vehicles were on the lot with all new tires all the way around along with breaks as our past buying vehicles elsewhere the 1st expensive purchases you need is tires and breaks. Not Here. That is already done. Now on to my sales experience with Mark and how smooth quick and easy it was to do business here we ended up trading in our 2015 Chevy Colorado lt work truck The trade in value we received was outstanding considering the market conditions and milage and other factors. Upon agreement of a Price we sat down with Mark and we're blown away on how respectful honest and easy to talk to he was . We went in not expecting to get a deal done. Mark explained everything every little detail and explained everything so we could understand it. We asked to go through our bank . He only pulled our financial information 1 time where others in the past buying vehicles would pull 4 or more time trying to get the best rate. We got approved on the 1st shot through our bank .the Underwood family can not thank Mark enough for getting the deal done and in a way that meets our vehicle needs and budget . We got outstanding terms . And payment is unbeatable anywhere. So take the time to stop in and see Mark if you truly want a smooth hassle free respectful business transaction . And support a awesome local Cortland business. Thank you mark for a awesome buying experience the only other thing we would ask for is the carfax of the vehicle we will be returning customers In yrs to come. Sincerely Eric and Jennifer

Cassy was amazing. She worked hard to help me get into a new car after hitting a deer and my car being totaled.

Cassie and Isreal are beyond awesome. Cass was our sales and everyrhing went so smooth without any pressure she went above and beyond to help us get the best deal. When a issue arose she was all over it as quick as possible. She offered recommendations and assistance in every aspect for what our warrenry covered, who to reach put to and kept constant communication. Isreal is the service manager and so impressive. He was kind understanding and extremely helpful. Same day work and communication. These 2 have just been sp outstanding. I can tell you i have bought vechile from bigger dealer ships and have NEVER experienced the kind caring level of professionalism that Cass and Isreal have shown us.10+ stars all the way.

They were wonderful. It was a quick and easy to buy a car. Very nice and professional. I love my new car.

I needed a new vehicle, stopped in the browse their selection and found the perfect one for me. Quick turn around and a couple short days later I drove away with my new car. Friendly staff and very professional service! Cass is AMAZING!

Just when I thought it was impossible… Cass made it possible for me to get a good reliable car for me and my kids… I would keep going back and recommend cortland used cars. They are all very professional and very helpful and nice. CASS YOU ARE THE BOMB DOT COM! By the way me and my boys are loving our new car. 😊

I am so grateful for Cortland Used cars they help me get back on my feet again, which will help concur my destiny!!!

UPDATE 8/28/2025 Once again, the folks here exceeded my expectations for service AFTER the sale. Last week, my new vehicle had a mechanical issue. I reached out to the service department using the form they provide on their website and briefly explained the problem, not expecting to hear back until the weekend was over (I submitted the form late Friday afternoon). To my surprise, Cass reached out within 30 minutes. She was super helpful, and assisted me with setting up an appointment to have my car checked out- she even invited me to come to the site on Saturday so she could plug the diagnostic tool into my car for some clarity (a personal request I made). I dropped my car of to be serviced in the morning- by the afternoon I was hearing from the mechanic! He was also SUPER helpful and went above and beyond in bringing my Mazda up to speed. THANKS AGAIN TO ALL THE WONDERFUL FOLKS AT CORTLAND USED CARS! It's been one week with my new vehicle, and no buyer's remorse. Cass was super helpful, and we were able to get the bulk of my car buying experience completed via emails and texts with none of that sales pushiness. When I went to pick up my car (2015 Mazda CX5), I was able to do a quick test drive and then some quick document signing and I was off. I would definitely recommend!

My son recently bought a truck from Cortland Used Cars and he has a lot of trouble with it. Israel, the service manager and the team at Cortland Used Cars not only honored the warranty but did it with grace! They fixed all the problems and even extended the warranty for him. Very professional, made a bad experience as good as it could be, with no regrets! These guys put the customer first, and that is hard to find these days. I highly recommend! -Andy P

These guys have a good selection especially for being a used car place. Everyone there was super helpful with the whole buying process and making sure I found the right fit for me. Great prices, great staff, and a good turnover of vehicles. If you don’t see a car you want now it could be worth the wait in a few weeks to check in again. If your average dealership isn’t cutting it I suggest checking out Cortland Used Cars lot.

I waited a bit before doing this review because I had to make sure I didn't get a lemon...lol. First and foremost, Brooke gets a 5 star from me, as she was just awesome to work with, and even stayed after hours to finish up with us. Now the reason for the 4 star is that there was a minor issue that a mechanic should have caught. Old spark plugs caused to jeep the buck under load (usually just before it would shift). Even though I have a protection plan, I just changed them myself instead of going through the hassle of making an appointment, being down one car, etc... {seriously, its a 15 minute job). Now, would I recommend anybody to go to Cortland used cars? No question...YES!

Wonderful dealership! I worked with Cassie and she was patient and very kind during the whole sale, everyone on staff is very kind and helpful! Very nice showroom and a good inventory to choose from. They gave me a great deal on my 2015 Subaru Outback and I couldn’t be happier. Definitely recommend this dealership if you are looking for a good used car 😄

Cassidee was amazing! She was able to get me financing when honestly, I had given up hope on ever being able to purchase a car again, and already my credit score has gone up. The selection of cars was good, and is constantly rotating. Fast responses, and friendly service. These folks will work with you!

I can't say enough about how truly pleased I am with my experience at Cortland Used Cars. Cass made my purchase very simple and quick! She was super friendly, helpful and thorough! I love my Ford Explorer and highly recommend CUC! Thanks again for everything! :)

Cass is the best car dealer ever!! She's very nice and good above and beyond!!! She does everything for you which makes it easy and hassle free. She's calm cool and collected very laid back and was great to talk to. Thank you for getting me my 2018 chevy traverse at am awesome rate of 7.6 percent and only 340 dollar payments with no money down!!! I am referring her to everyone I know. Go down to cortland used card and see Cass!!!