Kaylee Towing really came through when I needed help. The owner was incredibly kind and took the time to make sure I was fully informed and at ease throughout the whole process. Their communication was excellent, and they made a stressful situation much easier to handle. I’m so thankful for their professionalism and care during a tough time!
I would like to throw a HUGE thank you out to Brian. He not only towed us to a reputable car repair shop here in Cortland, but he also took my son and I to Walmart, so we weren’t unsafe. He didn’t leave us stranded at the repair shop. Brian thank you soooooo much!!!
Our car broke down in I-81 and although we were able to make it to the exit, we ended up in a parking lot in the middle of nowhere. Calling Kaylee's Towing made it possible to get to the next city and get our car fixed. Having Bryan tow us was wonderful. Not only great skill but also a really friendly guy. Would highly recommend.
My daughter called me with a flat tire. I contacted Kaylee’s for assistance and they responded super quick and did fantastic job. Excellent customer service
Due to parking in my neighbors"where nobody lives currently" parking spot where there was not a no parking sign up till after my vechile was towed by this company. Okay I'll take the fact I shouldn't have been there but I missed placed my keys and was running late to work however she claims there was keys found in the van in which go to the other ignition i replaced in the van but stated and I quote " I never tried the keys in the van to start it I put it in neutral and drove it out" excuse me but as a tow truck driver wouldn't u have tried the keys and not pulled it out cause the tire tracks prove you yanked it out so please try lying to another customer. P.s she called the cops but nobody tried to get ahold of the owner okay liar!!!! $274.00 later and a bunch of lies. Wish I could give 0 stars!!!!
Kaylee’s Towing was incredibly responsive and helpful from start to finish. They went above and beyond—same-day service, proactive communication, and even helped me navigate insurance. Highly recommend!
5 stars only because I can't give it 100 stars! Kaylee's Towing definitely saved the day for me and my girlfriend! A nail punctured her tire and Kaylee's towing showed in a short time and got us back on the road like it never happened! The driver was very friendly! I recommend Kaylee's Towing to everybody!
Kaylee's has come through for me, unfortunately for me, twice within a few months. They were there to pick up my car quickly and the cost of towing was much less than the 3 other companies I called prior to calling them! Should have, unequivocally, called them first!! Next time (if there is a next time), they WILL be my first call!
Thank you, Kaylee!!!
Brian single handily saved my life. Trudging with only three tires across the state not only did he stop for us he battled for us. Against all odds and obstacles he was able to not only fix our tire but our morale. I will always remember Brian as an angel from god.
I can't say enough good things!! We were hit by a car who didn't stop at a stop sign. First accident I ever had. Bryan and Corissa happened upon us right after it happened. I was very shook up and in shock. Corissa's first words were, "Do you need a hug?" They were there, not because they were called to tow the vehicle, but because they did the kind thing and helped. Bryan also arranged for my vehicle to be towed by Kaylee's. We were treated very well. We contacted Kaylee to get things out of the vehicle at their business. She was very accomodating as well. I highly recommend them and would not hesitate to call them in the future.
Overall fantastic experience! I called at 8:30am explaining my situation, my brothers were stuck in Castleton-On-Hudson (about 3 hours away). Bryan was on the road to rescue them in less than half an hour! Extremely grateful they were able to carry two passengers along for us making it only one trip! With great communication throughout, timely and a positive attitude my brothers also had a great experience and conversation on their journey back! Thank you so much Bryan!! And the Kaylee’s Towing Family!
Kaylee's Towing is exceptional! From the moment I called, their customer service was top-notch. The dispatcher was friendly and efficient, providing an accurate ETA for the tow truck. The driver arrived promptly and was incredibly professional and courteous. They handled my car with great care and ensured it was safely transported to the repair shop. I was impressed by their reasonable pricing and transparent communication throughout the process. Kaylee's Towing truly goes above and beyond for their customers. I highly recommend their services to anyone in need of reliable and professional towing assistance!
Kaylee’s towing is a great company to work with! They are extremely helpful and reasonable! It is always reassuring to know that if I ever find myself in a jam I can count on them to help in a timely manner!
Kaylee’s towing offers amazing service! They are friendly and fast, always putting the customer first! Offering 24/7 service is such a blessing, and they are extremely affordable. I highly recommend this company for all your towing needs!
Kaylee’s towing came to my apartment complex while doing a routine tow for my landlord. A huge limb had falling in my parking lot, due to a bad windstorm. Johnathon went out of his way to help clean up the limbs to ensure the safety of everyone coming in and out of the parking lot. Thanks Kaylee’s! ( And Farv!)
the person I spoke with on the phone at Kaylee’s Towing was super friendly and helpful. John the driver came out within half an hour of our call. Very efficient for a tow company in my opinion! Thank you!
John saved my family today after a tire blew out on my Mercedes on 81 today. John is very safety oriented, and took extra care to ensure my car was safely attached to the flatbed. He was very accommodating and made sure the truck was nice and warm for my family and I. He makes great conversation and turned a not-so-fun situation into a fun conversation between friends. Thank you John!!
The gentleman (Jon) who towed my car was so polite and nice. I wish more people were like him. He was very professional and quick to pick up my car and delivered it to me. Thank you so much Kaylee's Towing!! I highly recommend them.
P.S. They're rates are good too!!
Thank you Kaylees for coming and helping us when no other tow company would our children were stuck in our car when our wheel came off Kaylees towing came to us in less then an hour were extremely friendly didn't damage my car anymore then it already was they brought my car home with a friendly smile then they put it up on blocks so my rotar would lock up and rust we were short 15 dollars and on good faith they let us keep our car and pay the last 15$ 3 days later on pay day look if ur in trouble and need help Kaylees towing is the place you call
I called at around 1am and they picked up almost right away and had a truck to me in less than an hour from when I called. The person on the phone and the driver of who came out to me were both very friendly and professional and took great care of my vehicle and transported it 40 miles away to the shop of my choice. They gave me a quote over the phone which was a much better price than two other places that I called beforehand. Would definitely recommend these guys every time if you're in the area and need a tow.
Wonderful customer service at a good price! My boyfriend and I had to have his car towed last week while he was home and I was at work. Kaylee was nothing but patient and understanding when we were both calling her from different places to communicate about payment, keys, etc. Will definitely be recommending Kaylee's Towing next time a friend needs a tow.
3554 West Rd Left Side, 3554 NY-281, Cortland, NYBottle & can redemption center
Website
