Sullivan County, NY DMV in
Monticello (NY)

This office is horrible and a total waste of time going there for anything .always a run around for anything they would have to do go to orange county they respect the customers.

No walk ins welcome. Didn’t have an appointment but no one was there… said they couldn’t see me. Driving to middletown now :)- thanks for their quick service dmv middletown

Always a great experience. Worked with well over a dozen DMV offices and Sullivan County is by far the most knowledgeable and professional staff. Very well run.

Very friendly and helpful. Now it's safer. You have to walk through a scanner so felt safer in there so thats a good thing.

Haven't been here in years. The staff seem more polite and professional. Quick visit. In and out

I needed to check to see if my replacement license was sent to the correct address. I could not get through at all . i am desperate to find out where my replacement license is!!

The best DMV in the orange country. Love the people working there, they help you out and get you paperwork done. Thanks guys

Today was a great day ! Thank you Kristen for your patience and support, you are very professional and positive person.Wish you to have a lot of respectful and positive visitors.

Recently moved from Florida to Monticello visited the DMV in person because online when you make an appointment it says they don’t have anything until July 3 months out but when I went in person, they gave me an appointment for the very next day I went in today everybody was friendly and accommodating. My son was with me. He’s very hard to deal with special needs autism and everybody there was so understanding THANK YOU <3 wait time was fair

Absolutely great place. After dealing with multiple DMVs this place runs very efficiently ..Jennifer was an angel

The line was loooong...... out the door! But we stayed and were glad we did we were in and out with no appointment in about 35 min!

What an awesome experience compared to the NYC DMVs. Made an appointment online quick and efficient in and out. The staff was extremely friendly and helpful.

Very busy, but the Staff were on top of everything. It was a brisk flow of things getting done.

Website looks like it's from the 90s and the need to make an appointment versus going in is very telling of how inefficient they are. No availability for a week at a time.

Quick tips for a greater outcome: Schedule appointments online prior. Review, print, and complete required forms from DMV wesite and bring all original copies.

Horrible!! They were on a delay opening, opened at 11am. But then they will close down for an hour and 15 minutes for lunch. To reopen and tell me they will give me a number, but I might not get called bc I didn’t have an appointment. And the phone lines no one answers. You get a recording telling you to go online. And hang up on you.

I recently took my road test here. It was an overall great experience! The test was taken at the exact time I scheduled and the instructor was great. He truly helped me out with the questions I had and did not make me feel anxious at all. I wish I remembered his name, the test was on Thursday and I believe his birthday was last weekend. This place has been nothing but good to me, super helpful when putting my car on the road as well.

The lady at the receiving/information area that gives you the priority number,once you get in the DMV office shouldn’t be there she’s unprofessional when dealing or ask questions. I asked her a question nicely however she answered me sarcastically I think that lady has an attitude problem that a shame she shouldn’t be there. I hope she get fired 5/12/23

Public offices are notoriously difficult to navigate. The Monticello DMV has refined streamlined, quality service to an art form. From the online helps to ensure coming to the appointment with all of the requisite documentation to service delivery, this office nails it. I got in, was served, and got out *before* my scheduled appointment time and everyone I dealt with was unfailingly helpful and courteous.

took my road test here last week and had an amazing experience the examiner (#868) was extremely nice and made me feel very confident and comfortable passed me within 5 minutes. btw before i went to my road test i read the reviews and saw that someone wrote that if you are black or jewish you shouldn't go there as they are racist the FACT is that i am an ultra orthodox jew and did not have any problems there (probably he/she is talking about a different examiner) i also saw another review about not taking your road test on Wednesday mine was on a wednesday and it was a piece of cake so my advice would be study harder...

They made my visit a good one. The operation was a very smooth one from the time I walked in the door until I left everyone was very friendly and accommodating and knew what they were doing it was a pleasure to go into this motor vehicle department in Monticello.

As others have mentioned, Erin, is horrible at her job. Rude, condescending, unhelpful. The list could go on. It took six weeks to get an appointment and we were driving in from two hours away so we called the same morning to make sure we had all the required documents. We were told to bring one debit card and one credit card. She claimed my debit card (that had the word debit written on it) was not a “cash card” because it can also be used as a credit card. If they are trying to verify my bank account has my name on it - that is clearly illogical. We called the number and they told us debit card. She responded terribly. When I explained we called before because we were driving two hours she claimed I could not live in Sullivan county - as if no one is ever allowed to leave their home county. I had a copy of my mortgage, my passport, my old drivers license and my car insurance. She offered no alternatives and was as unprofessional as I’ve ever seen anyone. If you can avoid her please try.

I didn't notice the agent's name, but she work at window #3. She was very, very helpful. I couldn't thank her enough. I don't want to not mention the I the box how helpful she was also. Job well done. Many thanks.

EXTREMELY Rude, cold, supervisor, Erin, at the Monticello DMV (don’t know if that is how you spell her name) but she is the MOST disrespectful, unprofessional. Im a teacher, a nice person that doesn’t throw attitude towards innocent people and ESPECIALLY towards ppl that don’t deserve it; but the experience there was HORRIBLE and left me SHAKING! She was belittling, NOT helpful, and dismissive. It took months to get an appointment and when asking for help on next steps, she said that I “already used 10 of your 15 minutes so you’ll have to make another appointment” I have never been more compelled to use the, vulgar and disrespectful term towards a fellow female but she has to be the BIGGEST C**t I have EVER dealt with , and I deal with the public, providing a service to children an adults and this is a women who, should NOT be dealing with the public.

The sheriff at the front desk was so nice and attentive. The Mexican lady at the DMV window was extremely rude. When asked for paperwork she was annoyed to give it to us. As if we were interrupting her playing on her cell phone. Very cold woman. Very rude. At least the officer was respectful and helpful. And Tina was AWESOME!! THANK YOU!!

I was there at 11:30AM on a Tuesday. The place was pretty full, but things moved quickly. The agent who waited on me could not have been nicer! It was a complicated transaction, but she was friendly and really knew her stuff. Pretty good experience, as far as DMV goes. People, you could do a lot worse!!!!

Its DMV. The staff is generally nice but they spend all day with people trying to cheat and lie to them and then yell at them when they cant help them so I'm not expecting Mary Poppins when I get to the window. They are generally VERY busy. Most of the customers drive up from NYC because its easier to go here then down there. They also do a large amount of dealer work. This also leads to problems because sometimes, an employee will work on dealer items at the window and never call a customer. Customers tend to get angry over this and tensions will rise. Their hours are 8-430 but there is only 1-2 women til 9 and they rotate for lunch for what seems like the whole day. Also, some of their transactions can only be done from 9-3 so you're going to want to call. If you're lucky, a big chunk of transactions can be done at the reception window without waiting much. She usually takes lunch from 2-3 though so then you're stuck. If you get REAL lucky, sometimes, there isn't a customer in there!