NAPA Auto Parts - North East Parts Group in
Monticello (NY)

Great service very knowledgeable

They couldn’t have been more helpful. Went to get windshield wipers and they were great!

This guys are amazing, they don’t have the product I need (tires) as an emergency. But they help me and find for me a place… basically they solve my problem… God bless this guys…

I've been to AutoZone and advance Auto I never got the professional like I did at Napa in Monticello NY. I was in and out of there no problems

Walked in because you guys show Napa on your store but saying you won’t back my warranty. With a battery

Came in and was helped immediately! The person received a phone call and someone else stepped up to helped me. The part I needed, exhaust flanges, we're sold out at advanced auto and autozone. The closest store was in CT and NJ that had a common part. NAPA had the part in stock.

They got the part for my car faster than the other two in Monticello.

That One man Stan is about the most polite young man I have ever met

Service was great the battery wasn't expensive was able to keep my truck on the road.

Fairly disorganized but it has everything you need, grimy as well.

The best in automotive parts. The employees actually know about vehicles as opposed to other auto parts stores that the employees young punks that only know how to look things up in the computer

As expected, they had what we needed and were courteous and helpful.

Great auto parts store, NAPA Stores will never let you down with superior OEM and quality matched parts.

The employees are friendly and knowledgeable Quality Service all around

Don't. Count on any other local store to find hard to find parts, NAPA is the place to go.

Allen, at the Monticello store is always. You can pretty much ask him anything automotive and he has an answer of he'll find someone with the answer.

Laura is answering the phone for 5 Napa stores and is still the most helpful auto parts employee I've ever dealt with, thank you again Laura

I came in close to closing time with a battery issue and Alison went above and beyond to help me. My battery would not start back up after trying to jump it for 15 minutes so she changed my battery out for me right there in the parking lot. I was super grateful for her help!

Thank you to the young lady who got us back on the road Saturday (yesterday) morning with the new belt tensioner. Knowledgeable in her job 👍👍👍

Great people very informative and knowledgeable they are great at helping find the right parts for your vehicle

Was there Thursday for oil filter and oil ....wasnt even acknowledged ,noticed, welcomed or nodded a head at ...felt very uncomfortable especially when a blonde woman walked in and was immediately helped with her serpentine belt needs.

Very knowledgeable staff helped me find exactly what I was looking for.

Always a pleasure to do business with them they are friendly and helpful staff

I use this place several times a month, sometimes several times a week to maintain our trucks, vehicles and equipment with various business' I own. The employees are excellent! Well trained, respectful and honest. They know what they are talking about.....not just plugging things into a computer like many other of the "chain" stores that send you on your way with the wrong part. Sure they are sometimes busy but you can appreciate that when its your turn because they will help you solve your problem and not just look to take your money and push you out for the next person. I only mention this because I noticed some idiot left a review with 1 star because he happened to be there while it was busy....ofcourse he is also a "serial 1 star reviewer" aka : a loser with nothing better to do. If you need parts, the quality of service AND the quality of parts at this NAPA are excellent! Pricing is inline with any high quality product. A+++

Great group of staff. They go above and beyond to assist you. I was a little disappointed when I needed a part ordered because the ordered the wrong one but mistakes happen. My go to auto parts supplier in the area.

They have what I need every time I walk in, incluing made-on-site high pressure hydraulic lines. Not always the cheapest but not unreasonable, and they take the time to find what I need

Extraordinarily bad in every way. First off, whenever anyone walks in, it is almost impossible to get service immediately because the place is so understaffed and being inundated with phone calls. Staff appear to do whatever they can to avoid any calls going to voicemail, so don't expect them to help you until there is a break in the calls (which may not happen for 20-30 minutes.) Once they are able to help, the store and the store's inventory is so disorganized that it may take them 15+ minutes to find you what you are looking for. It took them 20 minutes to find me a fuel cap. While I was in the store, I noticed that the staff are rude to each other and seem to be working in a toxic high-pressure environment. Their prices are very, very high. It's all a mess.