NAPA Auto Parts - North East Parts Group in
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Address:74 Pleasant St, Monticello, NY, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:12701
Working Time and Location
What clients say about NAPA Auto Parts - North East Parts Group in Monticello (NY)
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I went there today to ask some question. Red was so helpful and kind...and the Manager went above and beyond to try and help me! Whenever I am in the area and I need something for my car I'm going to go there! Excellent customer setvice!!!
Sep 15, 2025 -
Purchased a steering rack and found out there was defect with the part. They couldn't order another steering rack as they were all sold out for my vehicle. Was getting the run around from previous managers. Finally, talked to the manager Rob who wasn't with NAPA when I purchased the part initially. I explained my situation to him over the phone and when I came into the store this morning, he handled all my concerns with ease. No run arounds and great customer service! Even had a few laughs during the process.
Jun 02, 2025 -
Ask them to look up radiator cap for my truck. Even gave them a part number. The guy sat behind the computer for 15 minutes telling me that they didn't carry it and I'm wrong. He turned the screen to show me and he's been looking at gas caps. Never open on time. Anytime you ask for something you get a blank deer in the headlights stare in return. Every time I walk in there every employee is shoving something in their face to eat and the store smells like body odor. If there is an award for the least amount of effort possible given they would be champions. I will gladly Drive 30 minutes further to go to a different Napa. 7 out of 10 times this place is just a waste of time anyway
Mar 14, 2025 -
They couldn’t have been more helpful. Went to get windshield wipers and they were great!
Dec 18, 2024 -
This guys are amazing, they don’t have the product I need (tires) as an emergency. But they help me and find for me a place… basically they solve my problem… God bless this guys…
Apr 25, 2024 -
I've been to AutoZone and advance Auto I never got the professional like I did at Napa in Monticello NY. I was in and out of there no problems
Oct 23, 2023 -
Walked in because you guys show Napa on your store but saying you won’t back my warranty. With a battery
Sep 01, 2023 -
Came in and was helped immediately! The person received a phone call and someone else stepped up to helped me. The part I needed, exhaust flanges, we're sold out at advanced auto and autozone. The closest store was in CT and NJ that had a common part. NAPA had the part in stock.
Jun 09, 2023 -
Service was great the battery wasn't expensive was able to keep my truck on the road.
Nov 23, 2022 -
The best in automotive parts. The employees actually know about vehicles as opposed to other auto parts stores that the employees young punks that only know how to look things up in the computer
Apr 10, 2022 -
Great auto parts store, NAPA Stores will never let you down with superior OEM and quality matched parts.
Dec 08, 2021 -
Don't. Count on any other local store to find hard to find parts, NAPA is the place to go.
Oct 02, 2021 -
Allen, at the Monticello store is always. You can pretty much ask him anything automotive and he has an answer of he'll find someone with the answer.
Sep 28, 2021 -
Laura is answering the phone for 5 Napa stores and is still the most helpful auto parts employee I've ever dealt with, thank you again Laura
Dec 18, 2020 -
I came in close to closing time with a battery issue and Alison went above and beyond to help me. My battery would not start back up after trying to jump it for 15 minutes so she changed my battery out for me right there in the parking lot. I was super grateful for her help!
Oct 20, 2020 -
Thank you to the young lady who got us back on the road Saturday (yesterday) morning with the new belt tensioner. Knowledgeable in her job 👍👍👍
Sep 07, 2020 -
Great people very informative and knowledgeable they are great at helping find the right parts for your vehicle
Jul 15, 2020 -
Was there Thursday for oil filter and oil ....wasnt even acknowledged ,noticed, welcomed or nodded a head at ...felt very uncomfortable especially when a blonde woman walked in and was immediately helped with her serpentine belt needs.
Jun 01, 2019 -
Always a pleasure to do business with them they are friendly and helpful staff
Aug 31, 2017 -
I use this place several times a month, sometimes several times a week to maintain our trucks, vehicles and equipment with various business' I own. The employees are excellent! Well trained, respectful and honest. They know what they are talking about.....not just plugging things into a computer like many other of the "chain" stores that send you on your way with the wrong part. Sure they are sometimes busy but you can appreciate that when its your turn because they will help you solve your problem and not just look to take your money and push you out for the next person. I only mention this because I noticed some idiot left a review with 1 star because he happened to be there while it was busy....ofcourse he is also a "serial 1 star reviewer" aka : a loser with nothing better to do. If you need parts, the quality of service AND the quality of parts at this NAPA are excellent! Pricing is inline with any high quality product. A+++
Aug 17, 2017 -
Great group of staff. They go above and beyond to assist you. I was a little disappointed when I needed a part ordered because the ordered the wrong one but mistakes happen. My go to auto parts supplier in the area.
Sep 10, 2016 -
They have what I need every time I walk in, incluing made-on-site high pressure hydraulic lines. Not always the cheapest but not unreasonable, and they take the time to find what I need
Jun 06, 2016 -
Extraordinarily bad in every way. First off, whenever anyone walks in, it is almost impossible to get service immediately because the place is so understaffed and being inundated with phone calls. Staff appear to do whatever they can to avoid any calls going to voicemail, so don't expect them to help you until there is a break in the calls (which may not happen for 20-30 minutes.) Once they are able to help, the store and the store's inventory is so disorganized that it may take them 15+ minutes to find you what you are looking for. It took them 20 minutes to find me a fuel cap. While I was in the store, I noticed that the staff are rude to each other and seem to be working in a toxic high-pressure environment. Their prices are very, very high. It's all a mess.
Feb 26, 2016
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