What clients say about Putnam Collision Center in Carmel Hamlet (NY)
Lou is awesome. Helped me out with a check engine light on my Rav-4 Hybrid. Honest and upfront the whole time, and he called partway through their process to keep me in the loop as they worked. Turned out to be a worn out gas cap causing the issue. Very fair price for the review/diagnosis, service and parts.
Had a dead battery on a day when the temperature hit 95...I'm in Southern Westchester County...I called AAA and they arranged for Paul, from Putnam Collision, in Putnam County, to arrive at my home in less than 16 minutes. He was pleasant, smiled, skilled, ran all the tests necessary and let me know every thing was OK, I didn't need a new battery and left me one very happy camper. He deserves an immediate salary increase. (I'm still shocked he got to me in 16 minutes...apparently, he was down in my area for another call!)
Trust should always be earned and not given away.
Lou has earned my trust, he is very knowledgeable and great mechanic. He is the guy who you can trust.
Got into my car and it wouldn’t start. Tons of odd messages on the dashboard. Called AAA who sent Putnam Collision Center. This has to be one the BEST customer service experiences I have ever had. They arrived within 20 mins of me putting in a call to AAA. I was greeted by a young man who was personable, friendly and professional. He was polite, explained everything to me about what he was going to check and what would happen depending on the outcome of the diagnostics. He informed me that the battery (original, 6 yrs old) in my car was indeed dead and not holding a charge. I agreed to purchase a new battery that he had brought with him. He removed the old battery and put it in the new one. Again, all while he is doing this he is talking to me and explaining everything. He was done in 10-15 mins. He explained what I should expect with the dashboard readings and my radio by replacing the battery until the computer resets itself. And everything he said happened. This young man deserves a HUGE raise and I hope he is VALUED for his work ethic . He was wonderful. A nice surprise given the disappointing experiences of Customer Service today. I highly recommend this company. Hoping all of their employees are like this one. He is a gem!!!
Lou and the crew always take care of people. You also know you're getting the best work at the fairest rate possible. Cannot recommend their team enough.
I didn't go there, but I received great service and help from their technician Michael through AAA battery emergency service. He helped us jump start our BMW x45e. Right when he was about to leave, we thought our engine wouldn't start again and spent him 15min more in a rainy day. Even though he had other requests to attend, he nicely helped us to figure out the issue. Turns out the gas engine will stop regardless, if the battery is charged enough (can start with electric). I really appreciate your patience and sorry to bother you for a long time!
Lou and all his co-workers are amazing. My first time in a accident, and I am ok, but my car was totaled. they came with a flat bed, and brought me and my car to the shop. Of course, the accident was on a Friday at 4:30pm. They all waited until my ride came at 6:00.
Lou made the process very easy, and helped me out tremendously! The communication with them was on point. Highly recommend this shop. THANK YOU AGAIN!!!!
This place is awesome Lou is the best go to guy for the work to be done on my car every repair or work done was top notch and they do the best work in town. Awhile back when I was in my first ever car accident Lou gave me a quote to restore my car and it took me a while but the work was amazing and exceeded my expectations. I will and always will highly recommend this place. They have alot of work but they are the best work and top quality.
The reason for the time it takes on certain repairs is quality of parts they always make sure the parts are top notch and that nothing is wrong to make sure that everything is done right. As always thank you Lou and all the other mechanics and workers I appreciate the time and effort for the work being done perfectly
Putnam Collision is the best. Lou dies the auto body work which is outstanding. Also the owner Jason is one of the nicest guy I've met. They do body work and routine mechanical work. Highly recommend
Franchesco, a driver, decided it was appropriate to leave me, a young African American woman, stranded on the side of a busy highway because my ride was taking longer than expected. He returned almost 2.5 hours later after I called AAA again and was not remorseful whatsoever. I’d never recommend any company that employs people who treat other people like they are worthless. He even scratched my car when towing it
Fair, no discrimination for being a woman. Lou keeps you posted on what's wrong and how much it will cost, without taking advantage. He prioritized and recommended but didn't force anything.
I feel very fortunate that my car was towed to Putnam Collision after the accident I was in. It was my first accident and I didnt know what to expect. I have a tendency to overreact to situations. Always thinking the worst. Lou took over the whole process. He told me things would work out - not to worry. He was so reassuring. I can't begin to express how appreciative I am to Lou. When I went to pick up my car, after Lou's repair, it looked like a new car. It was perfect! Thank you, Lou! You do amazing work...
We were in a serious accident trying to enter 84E from 684N.
SUV rear ended us at high speed with our Toyota Camry totaled.
Being from Massachusetts the Putnam Collision tow truck driver generously offered to drive us to a car rental, which we didn't need with in-laws in the area. Very nice fellow.
Lou, the owner, long distance did everything in his power to assist ensuring the protocol we needed to follow directed by our insurance company is being handled seamlessly.
Really impressed with Putnam, highly recommend people using them if ever having the need. You're out on the road out of state in a bad vehicle situation, you want these guys there assisting.
I recently got into a car accident and needed to get my car towed. Having AAA, they brought my car to Putnam Collision. Lou, the manager, was extremely helpful in not only answering the questions I had since this is the first time I needed my car to be towed, but made sure to remove any items I forgot to take out such as my EZ-Pass etc.
Was towed by DOT. Went to get truck and my tools inside the truck back, did a quick inventory (of 6 tool boxea some 18 tools) thought it was all there. Later when back on the job site found 1 20volt dewalt saw missing. Friendly guys, my fault for not checking but again someone stole a $130 cordless dealt 20v saw painted with red paint and a 20v 5x battery $120. Sucks.
ALWAYS GET A PROPERTY RECEIPT AND 2X CHECK YOUR INVENTORY WITH THESE GUYS
The starter went on my car and I was in a bind. I had my car towed to Putnam Collision, first time ever there. I got there at noon and they said it would be done by the morning. 10:30 the next morning the phone rang and it was done. Staff was great and so was the price. It’s hard to find an honest mechanic but I have. Thanks
I recently brought my car into the shop for repair after it had been broken into. The entire staff was incredibly professional, friendly, and fair. They consistently updated me on the status of my car and went out of their way to make sure I got a fair price for parts and labor. They truly made a terrible situation as positive as possible.
I have used this repair garage numerous times for my elderly RAV4. Lou has always given me perfect service at a reasonable price. This time Lou exceeded all expectations. My car had rusted bolts and parts that were very difficult to remove. The job took much longer than expected (he worked till 4 AM), but he still was able to charge exactly the amount that he had quoted. Lou knew I needed my car for my job the next day and he went way beyond expectations to get the job done. I am very grateful and would recommend Lou any day.
Big shout out and thank you to you Lou!!
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