What clients say about Putnam Auto Sales Inc. in Carmel Hamlet (NY)
the only reason I give this many stars is because of Andrew. if it were not for Andrew and his honesty, transparency, flexibility and his professional ethic I would give negative zero stars. the owner is rude and will sell you anything just to get it off the lot. Andrew takes his responsibility as a car sales manager very seriously and understands it's not about money it's about placing people into a GOOD, SAFE vehicle. He truly went above and beyond for us and has earned our business and referrals. I would recommend anyone coming here to ONLY go to Andrew. if you care about getting your moneys worth and good service and if you care about getting good honest service don't go to the owner just go see Andrew. Andrew had his own very successful dealership for years and knows what he’s doing
Had an amazing experience with Andrew. Known him since his days at platinum auto and as always he provides great and honest service. Very responsive and forthcoming, good communication and honest salesman. Highly recommend if you’re looking for a decent car at a decent price, hassle free with no beating around the bush.
Just recently purchased a new vehicle from them just before Christmas. Beautiful car, for a very affordable price.
Nothing but positive feelings towards Andrew during my time trying to find a new vehicle.
Just a very welcoming, and positive vibe from this place. And it’s encouraging that Andrew wants to keep communication open, if there’s anything else I would ever need.
I just want to thank Andrew at Putnam auto sales in Carmel NY for being extremely helpful forthcoming and communicative and for helping me along with my first car dealership sale it was a pleasure to deal with him and the business I hope to do future business with them in the future
Amazing place!! Came here looking for a cheap car and ended up leaving with a really nice car!! Coming here was amazing and a Huge Thank you to Andrew he was super nice and helpful got me in and out !!! 😄😁
Do not come here. I called and booked a time slot at around 4 pm to meet a sales person. Mind you he told me to be there by then because he would be leaving later on. Anyways when I arrived no one was there to help me and all the dealers had left. Yet the store sign still said open. The cars in person did not match the photos or description online. They were very damaged and had a low quality overall.
Came to get a car .. told me last week car was $7000 with everything included .. went back today to be told car is $1400 more . Very disappointed.. man is very dishonest.. and disrespectful
Darwin and Andrew were great. Very professional and nice to deal with. Pleasant experience from start to finish. Got all the paper work and car ready in 24 hours. Highly recommend.
Very unprofessional and very dishonest. I traveled 4 hours to see a truck with constant texts, calls, and video. Asking many questions because it was an 8000 purchase and a long way to be disappointed. I knew vehicle would have minor repairs because it was old. But I was reassured that everything worked perfectly. I noticed in one of the pictures that a spare tire was missing. I asked about it and he said he has numerous spares on hand. I drove down only to find more issues than told over the phone. Air conditioning wasn't working which he said it worked yesterday. Speedometer wasn't working which he said the same. Working perfectly yesterday. Still wasn't a turn off until he asked for half the money in cash. No warranty . I told him its a large purchase not even a 7 day warranty? He said 30 days for labor only. So I said if I drive off the lot and transmission fails its on me? He said yes. Very very disappointed!!! Wish I could picket out front and scared away potential buyers.
I purchased my vehicle from here last April. Darwin was not only efficient but honest and reliable. He ensured my vehicle was ready for pick up on time with all the required paperwork and repairs to the vehicle completed prior to. Since then it has been 5 months, I have just got my first oil change and am happy to report my vehicle is still running great. I waited to post a report here to ensure my vehicle ran smoothly before giving public feedback. Lastly Darwin was also very professional as was his staff when I called to ask household questions related to the vehicle and reassuringly told me without hesitation stop by if I needed to and he would assist me further. He made me feel comfortable and I am truly thankful to him and his staff. I love my vehicle. Thanks Putnam Auto Sales. You guys are the truth.
Straight rip off. Typical bait & switch. Cars they selling are either frame damaged, salvaged, fleet used, rental used of after multiple accidents. They care about you money. So they except from you $2000 deposit, plus you obligated to pay prep fee, finance fee, doc fee and detail fee. Stay away. Straight ripoff. Soon as you leave you gonna have check in engine light on or sooner or later transmission will failed . They fool you
In the minute.
Set up a time to go see a car. Stayed in communication the whole hour drive up to their located and when I got there no one was there meanwhile Justin told me he’d be there. Poor business practices and the car was a POS. Cracked windshield, rust, damage, etc. not at all what was described. Thanks for wasting my time and money.
Bought a used subaru there recently with 100k miles and could have got the car for under sticker price but since i paid sticker price i got a new head gaskets put on timing belt and water pump so for the 500-700 i would have saved with not doing that it was worth paying that to have all that new stuff put in with pictures and video of the new parts so i could see the new parts being put in.. also the sales man greg was very helpful
this guy is a total liar. i asked him about a car i saw on their website and if it was hit or had any dents, scratches etc. he told me just a small crack on the bumper. i told him i lived 45 mins away and was leaving to come over to check out the car and take it for a test drive. he said great he'd take it out from back to have it ready when i got there cause it was behind a few cars. no problem... right? took me about an hour to get there, the car was still buried behind 4 other cars. when i went over to check the car i saw the car not only had a huge crack in the bumper, but had scratches all over the hood and up the side w/dents and a busted tail light. I refreshed his memory about our phone conversation and what he claimed over the phone and questioned him about the condition of the car when I got there. i asked why he lied about the car being hit and all he could say was “it's got a clean carfax.” i asked him to explain the dents and said, repeatedly that the car had a clean carfax. this guy proceed to lie about everything and refused to look at the car or address any of the visibly huge problems with the car. the dude is the text book definition of "sleazy used car salesman." RUN!!!!!!!!!! DON'T WALK AWAY FROM THIS PLACE!!!! save your valuable time, money and gas. VERY bad business.
Lied to me about transmission being brand new in a car. Ran like garbage, had no papers or receipt of transmission/parts being bought/replaced. The car had obvious signs that it was in an accident. The front windshield was not OEM, it had no Ford logo on the corner of it, and the visuals were obstructed by the black border on the bottom of the windshield. ENTIRE right side of the car was non-OEM. Had MULTIPLE air fresheners in every vent to prevent the smell of mold. The weather stripping in a car with frame damage is useless if the doors do not close properly, so obviously it had leaks and other issues during inclement weather. I am NOT happy that I was lied to MULTIPLE times, both vocally, and through the car itself. Many of these cars have issues. PLEASE if you go here check for rust, wear, signs of accidents, etc.
The ONLY reason this is getting three stars is the employees themselves are very nice, they do not pressure you to buy a car, usually come out and offer their assistance if they're not on the phone with a customer, and try to provide as much "information" as possible. They're trying to do their jobs and sell the cars though, so don't trust every word they say. Ask for proof. Happy hunting.
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