Goodyear Auto Service in
Baldwinsville (NY)

Review is long overdue. These guys are literally the best. I can’t say enough good things about Dan and his team. They’ve come through countless times for our family over the years on various vehicles. If you’re looking for the best customer service family company experience this is the place. Thanks again!

Jr and Connor got us back up and running in no time. Amazing service and even better staff! These guys are ready for NASCAR!!

Honestly the best service I have ever had. Fantastic people to work with. Prices are fair especially because Goodyear is known to use better quality parts! Extremely honest staff! I have nothing but great things to say about this place! I highly recommend!

Always received terrific work from there. Julio has been taking care of me and my family for as long as I can remember. Good speak in a higher regard about anyplace else!

Best car service I've had. I go here for everything I need and every time I go they treat me well. Julio is a fantastic dude and explains everything on a level that makes sense to me and still treats me as an equal and not just his customer. They even offered me a ride home while I waited! (I don't live far but it was very nice). Never had to come back for an issue they fixed and my car is 12 years old now.

Great shop! Venus is super helpful and friendly. Noah was very accommodating over the phone and at the front desk. Julio in the shop is amazing! Both my husband and I dealt with him. He treated us both kindly, equally and with respect. They were very reasonable and did great work. Highly recommend!

Definitely recommend! Venus at the front helped us out so much she's amazing! The staff was quick getting us in and out quickly and we got to have coffee and tea while we waited 😁 Venus also helped educate us about tires,best tires for an affordable price ! Definitely 110% recommend Goodyear! Go visit Venus and her amazing co workers that make our cars safe for us ❤️

I was 2 hours away from home when I encountered a tire issue. It was near closing time on a Saturday. I tried first two services I came to, Pep Boys and Monroe. Both declined to help me as neither had any staff willing to stay after closing time. I then contacted the Goodyear store on Route 31 in Baldwinsville by phone and explained my problem to Venus, who was also soon closing for the day. She agreed to stay and wait for me and told me to come right over. I should mention that after I made this arrangement a worker from Monroe did offer to assist me, As I had made a plan with Venus at Goodyear, I thanked him for the offer but declined. I then drove the short distance to Goodyear where Venus was waiting for me. She had me pull right up to a bay even though it was after closing time and she was the only worker there. She took the time to look over my tire which was losing pressure, and made some recommendations for dealing with it while advising against driving on it for safety reasons. We made arrangements to leave the car there overnight (I was able to borrow a family member’s car go get home which was necessary for medical reasons). On Sunday I returned and by noon I had receive a call from Venus that my tire issue had been diagnosed and repaired. When I arrived to pick it up I was told that the tire had been patched by Dan and that there was no charge for the service. I want to thank Venus and Dan for going the extra mile and providing the kind of service we all hope to receive in our time of need. I highly recommend you seek them out should you need any of the services they offer.

This is a great shop. You should go here if you need mechanics. Noah at the front desk was efficient in getting me an appointment. Then, when I dropped off the car, Dan in the back was very quick in helping me with my issue (nail in tire, patched and out the door in 20 minutes for $26). I understand that not every shop can do the work right away every time, but in this case, this Goodyear shop did, and that was really nice.10/10 Highly Recommend

The crew at this Goodyear location was fantastic from start to finish and the quality of work was exceptional. I walked in right at 7am and was immediately greeted with a friendly hello and smile. They remembered what we told them about our appointment from when we made it earlier in the week and were efficient and professional. As far as the quality of service, it was beyond exceptional. They actually caught and corrected a problem that we had just been to another service organization to fix, and when they saw it was not done properly, the corrected it and provided full details and printouts to show us the initial problem and then their corrections. Highest Recommendation!

Thanks to my brother's recommendation, Dan, Julio, Venus, and their team have been taking care of our cars for several years now, and it's been a 100% great experience. They are friendly, patient, funny, and very knowledgeable about vehicles. They've given us great advice and great pricing every single time. I highly recommend them.

I had a great experience today in the liberpool NY branch. They squeezed me in at the last minute on a busy day to get my car checked out before a big trip. They put my worries at ease after testing everything out and didn't even charge me. Couldn't be any happier. Will be back for future work.

The staff is always very friendly and inviting when I enter the Service Desk/waiting area. The communication between the Writer and the customer is great and their customer service is great. Very kind and thoughtful staff. I had a huge sheet rock screw go into a tire. Went to put the spare on and noticed the side walls were splitting. Thankfully, a friend let me borrow their vehicle. I happened to have an appointment in 1-2 days to get 4 new tires. I called in panic mode; they told me to bring down the tire/rim and they will swap the tire out. Definitely a complete life saver! I am not sure what my other option would have been. They were super helpful and understanding. I definitely use my road hazard protection and have quite a few "frequent flyer miles." The Service Writer/Manager/Shop Manager is always very knowledgeable about their promotions, what kind of tire would work best on my vehicle, because that is not my expertise. Sincerely, Rachael with the Silver Dodge Grand Caravan, who uses her road hazard at least 4-5 times per year.

Our van started making a weird noise the night before and we made an appointment to bring it in to get checked out. On the way there our van died. I pulled off and had to get it towed to the repair center on a Saturday mid day. We are in the area visiting family and are leaving Monday and we were stressing about not being able to leave, figuring the van wouldn't be repaired in time; but Julio and the team discovered we needed a new alternator and installed a new one the same day! He was trustworthy, responsive and prompt. Definitely recommend this repair center to anyone. We would give them 100 stars if we could.

This Good Year store is one of the best auto shops I have ever been a customer at. They are 100% professional. The checkin is painless, they ask the needed questions and tell you what the process will take. Even better they have a clean and professional waiting area. I’ve been to the Baldwinsville location four times and each time my expectations were exceeded. Good service and the job done right the first time. I would recommend this location for all your auto needs. You won’t be sorry.

Venus and Julio were awesome. We brought our car to them at the end of the workday with a tire that was hissing air. Venus came out and liked at the tire and confirmed it needed to be repaired. She put us on the schedule first thing in the am. When we called other places, they could not repair the tire for multiple days. The turned the car around early and we were able to get back on the road. Julio is always super-friendly and he helped complete the checkout process. Thank you!!

Very pleased with our experience at Goodyear route 31 Baldwinsville. Not only was it quick, but everyone was very pleasant to deal with. They were having a busy extremely cold Saturday morning and managed to fit us into their schedule. Much appreciated.

The shop in Clay NY really came through for me this week. I had a very busy couple week ahead, and I drove over what turned out to be a construction staple on Monday morning. I couldn’t get over there until Thursday morning and was hoping for a fast turnaround as I was picking someone up at the airport that afternoon. Not only did they fix it, they called me before I even got home after dropping it off, to tell me it was ready. Then I got in there and they didn’t charge me! Nice to get good service, which is pretty hard to come by these days. Highly recommend!

These guys are the best! Customer service is incredible. I used to go to Pep Boys on Route 57 and after going to Goodyear there's no other option. From now on this is the place I'm going. They were really busy and I didn't have an appointment but I had a flat tire. They immediately got me in and taken care of so I could get back on the road. This isn't the first time they've been so awesome and accommodating.

Goodyear is the best! I have taken my vehicles here for years, and will continue to do so! I trust them with my car and the quality of their work. Any time I am forced into using a different shop, it never ends well. This Goodyear location always provides fast, reasonably priced, quality service. The manager at this location, Julio, is friendly, professional, and helpful! The staff makes sure you understand what needs to be done, what they will do, and what they have done afterwards. The place is clean with a nice, quiet room to wait for your car, and it's in a convenient location. Definitely choose to go here over anywhere else.

Absolutely had the best experience! The individuals working here are honest and genuine! I needed a simple seasonal tire switch and the process couldn’t have been more seamless. Normally you make an appointment and have to wait regardless the time of appointment but they got me right in and took amazing care of me! Will be coming back in the spring time:)

Had a great experience - Julio and his team did a great job with my truck. Timely service, great prices and amazing customer service. They identified work that might be still under warranty saving me money as well! Definitely bringing my truck back here next time. Thanks!

Julio, the store manager was very helpful and assisted me with my car. I needed my right front wheel bearing looked at and repaired before I had to go back to work on Friday. These guys were great and efficient, got it done fast. Excellent customer service. Kind and polite, all around. Thanks Dan for the call this morning notifying me my car was finished and ready. Pleasantly surprised about the service from start to finish here.

Excellent customer service. Dan greets his customers as if they were long time valued patrons. This is done consistently with his walk in and phone customers. Great first impression to those who use Good Year. Car was done in a reasonable amount of time. We will definitely be coming back to this location!

Julio and his crew are top notch. They have been servicing our fleet of delivery vehicles for a few years now. Always up front and honest about work needed. Used them for a AC job on my personal vehicle and it has been ice cold ever since. Very transparent and honest when it comes to work to be done on the vehicles! Highly recommend them!!!

Awesome crew to work with, and Julio is a great manager. Had an issue with the work I had done previously- they took me out, showed me the problem and allowed me to rectify it. (Not recommended unless you are skilled in automotive repair!). I resolved the issue and they can now finish the alignment as scheduled. Highly recommend them!

Best place around town, to go for car repairs, or just basic maintenance.Julio, both Dan's, and the entire staff are always friendly and beyond helpful.They are always understanding, and patient with any questions you may have about work being done,concerns about your vehicle, and anything else!You get the best customer service here& they are upfront and honest about what your vehicle may need( which to this Military family, is very important).They care about their customers,and won't have you do unnecessary work, just to make money.They always get us in as quickly as possible, and the work gets done very efficiently, and properly.No need to wait a week or more for repairs, or need to go back to repair what was done at Goodyear( we have been there too many times , before coming here)!They have done a simple headlight, inspection,and oil change for me/us, and also much more detailed work( as my vehicle is a 2010).Never had an issue here.We can't recommend this place/staff enough, and would give it way more then 5 stars,if we were allowed.Don't bother wasting your time or money, anywhere else! Many thanks to Julio, Dan, Dan, and the rest of the amazing staff,for everything!!