Lou's Car Care Center, Inc. in
Baldwinsville (NY)

Amazing service! Can’t thank the whole team enough for their hard work. Working with Ivo is such a pleasure always!

Lou’s did an awesome job diagnosing and fixing my Jeep. They were communicative throughout. Would absolutely bring any car there.

Best car place ever. They take such good care of my car and me!! So kind and professional, truly blessed to have these people in my life.

I recently purchased winter wheels and tires through Lou’s Car Care for my new car. As always, the combination of quality product, service and value brought me to them. I go to Lou’s for all my car care needs!

Time and time again Gene @ lous car care has proven why so many people depend on them for not only the utmost quality work, yet done in a very timely fashion. Enough cannot be said about their knowledge and EXCELLENT customer service. 10/10 , thank you to the entire team at Lou’s for keeping my Subaru always on point!

Have been needing a new place for my bmw and definitely found the one! They were quick and the garage is nice and with friendly workers! I’ll be taking my car there from now on. I’m very very HAPPY

Recommended I go here for service and im glad I did. Service was quick. Got a quote for new tires and didn't feel pressured or rushed. Overall a great experience!

I always go to Lou's for my car care needs. They are accommodating, friendly, and honest. They even vacuumed my car after my car inspection. It's the little things.

Another great experience at Lou’s Car Care. The combination of Lou, Gene and Matt found a solution to prevent a potential future mechanical failure that would have been very expensive. Thanks again, Larry

When I first moved to the area, I had just gotten my first (used) car and knew it was going to need some maintenance considering how much I drive for work. I found Lou’s Car Care through AAA, since it’s a AAA Approved Auto Repair Shop and a Top Shop Award winner several years running. As a woman, I’ve been skeptical of other shops overcharging me or pushing for unnecessary repairs, but at Lou’s I know that they’re always honest and will explain any issues they found and how necessary the repairs are versus if it can wait. Not only are the mechanics experts at what they do, but the entire team is incredibly kind and helpful. Over the years, any repair done at Lou’s has been quick, well done and I’ve never had an issue pop back up afterward. It’s worth the price to get high-quality work done by the experts!

Great service advisors, thorough but not pushy. Shop is clean with large waiting room. Had a chance to walk through the shop, they have the latest technology for calibrating BSM, Lane keeping and all the other sensors on newer cars. Honest and reliable team that will make things right if something goes wrong.

I am visiting my family and drove from Maryland - had some issues and this place was recommended by a friend of mine. Very professional and friendly service and I wish places in Maryland were more like Lou’s! Loved the detailed diagnostics report that was sent to me via text! I am getting some of the red areas worked on currently but what I originally came in for wasn’t found (I hope it’s a good thing as I have to drive back to Maryland soon) but if I need a tow on my way back I’m getting it towed to Lou’s. I would definitely recommend this place to everyone. My mother may be making a call soon for her car - big huge thank you to both Gene and Matt - you are both awesome! 🙂 thanks again!

Appreciated the detailed review of my 2009 Kia Van, along with pictures and brief statements of issues on a timeline of when it should be addressed. Very neat and clean waiting area. Front counter staff were very pleasant. Definitely appreciated the transport service that was available and was informed that they offer rental cars, if available! I was grateful for the honesty following the full review and my possible options. Gene was very understanding and kind when explaining everything.

Very happy with the service at Lou's car car. Communication was continuous as to what the vehicle needed as well as the progress of the repairs. Matt and his crew are very courteous and thorough, and I will be back again.

Lou's car care was highly recommended to me after ever so recently moving to upstate NY. My 2006 Cadillac XLR needed some upgraded items under the hood as well as under the car and it was 1st class service by professionals. I am totally impressed with their service and quality of true care in their work-someting that is so hard to find today. PAUL

I worked with a Gene and he was great as far as keeping us up to date on what repairs needed to be done. He even documented the damage so that we could see what needed to be replaced. Gene and Lou’s car care center have definitely earned our trust and will use them in the future if we ever have any car service needs

I needed new breaks pretty badly. I called Thursday and they got me in the next day. They called me after inspecting my car and I ended up needing a new battery and filter as well. They take photos of everything that needs to be fixed which was nice, and let me know how much it would cost. Overall they did a great job! Good communication, decent prices and everything works great.

Super fast service, great customer service and fair prices! Starter replacement, headlight restoration, engine belt replacement, and Express detail. The car drives and looks great!

Thank you to Gene and the team! They were eager to identify and fix multiple sensor issues within my vehicle. Their professionalism and swift service were greatly appreciated. When issues arise, Lou’s will always be my first call!

I always have a great experience at Lou’s! Their staff are very professional and courteous. I appreciate the customer service applications they use to keep their clients informed. While getting my car serviced, their team sent me a breakdown of any and all items that may need to be serviced. Each part repair was prioritized on how crucial the replacement was needed. For those that live on a tight budget, this was super helpful. The app also provided descriptions / video of the car parts and what they do in your car. This allowed me to make educated decisions when talking with Lou’s service technicians. A great experience overall and I would highly recommend using their services.

Thank you to Gene and his team at Lou's Car Care for being so kind,patient and responsive to my situation and servicing my vehicle. I will always recommend Lou's Car Care to anybody in need of service. They are fast, reliable and very knowledgeable. Gene listened to me and my concerns and was happy to help. I don't "speak" the "mechanic" language and he kindly explained in detail without hesitation which made me feel safe and confident with keaving them to work on my vehicle building a great trust relationship. He went above and beyond. Their office is very clean and everyone was so friendly. In today's world, it's hard to come by businesses that take pride in the work they do. Lou's Car Care does. I will never go anywhere else. Thanks again guys!

I needed a NYSI for our Mercedes E350. We are a relatively new customer at Lou's Car Care Center. I wanted to let you know how pleased we've been with the brake work and routine maintenance tasks performed by your shop. From scheduling through completion, all aspects of our involvement with Lou's have been top notch. Thank you for your professionalism and attention to detail.

I had to drop my car off and needed a loner car which Lou’s was happy to provide me with. They all were extremely helpful and eager to help. Unfortunately there was a problem w my loner car which stopped dead in the middle of route 31 with the traffic extremely heavy at the time. The guys from Lou’s car care were there in a matter of minutes with a different car while they dealt with the other one. They were extremely helpful. Very apologetic for the problem it caused and took care of everything I am impressed with their professionalism, their willingness to solve the problem. It is highly irregular to find the level of customer service they provided me with. I will continue to bring my car to them and trust they will deal w any issue w the highest level of competence. They are all an asset to Lou’s and I highly recommend them to anyone needing work done on their car! TY Lou’s !

Recommended by a family friend and while it’s definitely not the cheapest option out there, I am more than happy to pay the difference for the quality of service Lou’s provides. They are so thorough with their explanations and are always patient with me as someone who doesn’t know much about cars. Friendly, helpful, and great communication every time. I feel very lucky to have finally found a place I can trust!

We worked with Gene this week and it was fantastic customer service experience! We received text updates as needed. We were able to drop off and pick up the car after hours using their key lock box. It was awesome! We're very happy with the service on our car. Definitely recommend Lou's!

I was searching for my dream car and found it at Lou's. After talking to Lou Jr. on the phone, I had a great vibe and thought it would be worth the 2 hour trip from Buffalo. I was greeted with a warm and friendly atmosphere from the staff and really hit it off with Lou. I loved the car. I also loved that there was absolutely no pressure with the sale. He gave me time to go back home and sleep on it. We talked again and made the deal! I highly recommend Lou's Car Care to everyone who wants a truly great experience!! Thanks again Lou and staff!

I found the car I wanted at Lou's and drove away with it a few days later. Lou greeted me with a smile and I knew it felt right to buy a car here. Thank you, Lou, and your great staff for a quick turnaround time on my delivery. I'll definitely recommend others to come see you!