What clients say about Upstate Imports Auto Repair in Baldwinsville (NY)
I had an amazing experience here. They took my car in on very short notice and got it done and back to me in a very timely manner. They were also very upfront and honest about pricing as well! I would definitely recommend anyone to come here for auto repairs!
Matt and his team at Upstate were very professional in bringing my very low mileage1980 MGB convertible back to life after 33 years in storage. Each step was carefully explained in detail before proceeding with a chance for me to ask questions and confirm what they were going to do. Thanks to the team at Upstate Imports. Jim
Matt and his team are extremely knowledgeable regarding premium cars . Matt is honest and up front regarding repairs and service .
A much better and more personal experience than what I have gotten at dealerships .
We have an Audi and BMW and work as always been pleased with the entire process from scheduling to completion.
Matt and the team at Upstate Imports are phenomenal. Finding a mechanic to work on foreign cars can be a challenge, grateful to have not only one but two locations for Upstate Imports! Matt was communicative throughout the entire repair as to the status of my vehicle, and the courtesy check was extensive which I appreciated. This is the second vehicle we have brought to Upstate Imports. Absolutely recommend!
I brought my Audi in on a Monday without an appointment for a rough idle/misfire. They completed a walnut shell blasting and cleaned carbon build up due to a direct injected vehicle. It was reasonably priced for this service. I picked up the car only two days later and it is like a brand new car and completely solved the issue.
What I appreciate most is that Matt is patient and answers questions. I have started servicing my car at Upstate Imports for oil changes and routine maintenance and am glad that I did.
Everyone especially Matt is super knowledgeable and realistic when it comes to taking care of my vehicles. I do not feel stupid asking questions about anything that needs to be done with the car or should be done with the car. It is a totally different experience than going to the BMW dealership itself to have the vehicle worked on. I drive a 2015 740ld xdrive and want my diesel to last a long time. The car is a tank. I do not mind paying the price for an older vehicle knowing that it is going to be on point after I pull out of Upstate : ).
Upstate does a great job! I’ve gone there a half dozen times and plan on returning with both my cars. Fast turn around which is perfect! Would highly recommend!
My check engine light went on on my Lexus and I could not get into the dealer for a week. Thankfully Upstat imports for my car in, diagnosed the issue and was able to replace my spark plugs and ignition coil right away. My car is running great and I will recommend this place to everyone I know!
Very happy with the work Matt did to my Mercedes. I have been looking for someone I can trust since my last technician retired. Upstate was recommended to me and I gave them a try, I’m glad I did. The shop was clean, they are professional and I would recommend them . My toy car is very important to me and I feel better knowing someone can fix things right
Took my passat for an alignment, no phone call saying my car needs this or that. They did the service I requested and called me the next morning when it was done
I had a leak in the radiator on my MINI. I had the radiator replaced on my MINI. Matt at Upstate Imports Auto worked with the provider of my lifetime warranty to get the majority of the repair cost covered. Service at Upstate Imports Auto is always great.
Matt was so wonderful and accommodating. He worked me in and took care of me on a busy day. He was honest in his assessment and I trust this business. Highly recommend!!
I’ve been bringing my Mini Cooper here since I purchased it, and I couldn’t be happier with the service. Matt and his entire team are professional, knowledgeable, and always provide honest recommendations. They’ve kept my car running smoothly and well maintained, and I really appreciate the care they put into their work. I highly recommend them to anyone looking for a reliable, trustworthy mechanic!
New to the area and Matt and team were amazing! Prices were fair, took time to explain all issues and treated my car with care. My Land Rover is in very good hands!
Had my Audi serviced at the shop, they were great with getting me scheduled quick, they were very transparent with cost and also made service suggestions that would be best to do based on mileage and what would be most cost effective based on the condition my car would be in to service the timing chain. They did great work, pricing was more than fair and I trust Jeff and the guys at the shop to do great work and also they are always thoughtful on what services they suggest to keep your car running well. Would highly suggest at the very least going to get a quote for your work there because once you stop by I’d be surprised if you didn’t go with them.
As a first time customer with Upstate Imports, I was greatly impressed by their service. They update you on how your car is doing, and give professional opinions on anything that might need servicing through their in-depth courtesy check for free. I came in for a lowering spring install on my Audi SQ5 and they are fairly priced compared to the other few Euro shops in the greater Syracuse area, again while providing excellent service. I will be bringing my car back for future work. A++ from me.
Thanks for getting our Mini in so quickly. Service was completed within a few days of our Mini being towed to the shop. Great Job! Would highly recommend.
I met the boss man Jeff this weekend, and he’s a pretty stand up guy. We have a mutual affinity with German cars, and he helped me out with my Porsche 993. He was kind enough to give me a tour and show me some of the projects they have going on. It’s not just an auto repair place, but a full transformational garage. Big engine swaps, tuning, etc. I’m sure I’ll be going back!
The team at Upstate Imports have been handling the service on our company vehicles for close to 8 years and we have a total level of trust and comfort on the repairs and work that the y have done for our company. There bills are never questioned and identify maintenance concerns before problems happen. Keep up the good work Upstate!
Upstate Imports has been great to deal with. The staff took their time to listen to my requests and establish a plan to bring my car's maintenance up to date. There were a few unexpected items that were outside the initial scope of the work, but I was always contacted prior to their inclusion. I would recommend Upstate for their attention to detail and quality of work.
This place that was recommended to us was a lifesaver. Long story short, we were met with a very quick phone pickup by; not an overdone menu, and with much kindness and patience from Matt, and a complete understanding of our issue. We received a call back quickly with an estimate and was told to come on in for service. We will most definitely return if anything comes up and we highly recommend Upstate Imports Auto Repair.
Bought my first Mercedes Benz recently, a 2009 SLK 300. I know someone who had a past good experience at Upstate Imports and it's closer to my house than Mercedes dealer. Everyone was friendly and knowledgeable. They do quality work on your vehicle and I knew I wasn't driving a typical Hyundai or Ford so I wanted the best possible people working on my vehicle and I believe these guys are the ones. Pricing can be a little higher than expected at times but once again I'm sure they are not as high priced as the dealer would be. Comfortable waiting area. I will definitely go back to them again!
9071 Oswego Rd, Baldwinsville, NYCar detailing service
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