What clients say about Van Tassel Towing & Recovery in Watertown (NY)
Rick went above and beyond for my husband and I when we blew our tire out on our Durango last weekend. From the response time to the communication and help after the fact was all amazing. Thank you so much.
Had my car towed dew to my own fault but when I called later to see if I could get some of my belongings out of the vehicle that I had forgot I was told that I'm not allowed to get anything till I paid for the tow after being told I just had to call to let them know if I needed anything from the car. Was met with extreme disrespect when all I wanted was information and my belongings
Big thanks to all the guys who work on my companies trucks. Dropped off Friday and back by Thursday. Dale is always a good guy to chat with and always seems in a good mood.
VERY EXPENSIVE!!! Picked up a vehicle on 9/9/24 from their location on NYS-37 that had been towed there on 9/8/24. The vehicle had been there for less than 20 hours and cost $350 plus a credit card fee of 12 bucks. That's absolutely insane, were talking car playment money here, for a tow and a few hours storage. Definitely seems like they charge more when the Law is involved, or if there able to take advantage of the situation and rake you over the coals. ??
I can’t say enough about this crew. We blew an outer bearing on our 37’ fifth wheel that pinned the inner body of the bearing to the spindle. I thought I’d need a tow and these guys went and got me a whole new brake hub and bearing set , cut the jammed one off and had us on the road in no time. Friendly , polite, knowledgeable and a great sense of humour. Thanks again guys
Terrible customer service, threaten you with a guard dog and will try to refund you to take your stuff out of your own car, also have no respect for your property with just throw you car around the lot causing more damage.
This guy is the absolute BEST. We had seven pieces of large equipment to move onto a moving truck. Guys we called the day before did not answer/show up so we called these guys and they came the next morning. I can not recommend these guys enough. Extremely professional and handled every piece of equipment with the greatest care. Thank you so much. You are a life saver!
Not only did they tow me out of a snow drift but then snow plowed a part of my road so I could safely make it home on Christmas Day. Great attitude and service will be calling again if needed
Terrible people to trust with your belongings. Had a set of wheels come up missing that were in the back of a truck I had towed and had a company card stolen
I had an accident early morning 4th of july. I was 219 miles from home with no way of getting back. I was pretty much screwed and freaking out. The owner went way way above and beyond for me. He actually got me a FREE ride home. Now that is customer service like no other!! If anyone ever needs a tow, these are the people to count on
Very knowledgeable and professional staff. I was stuck in a snow drift in a parking lot and they got me out no problem. If you need heavy towing in this area they're the best place to call. Prices are very reasonable & I'll be recommending this company to all my trucker friends. Thanks for the great job guys! ???
Our sail boat trailer shredded its bearing and the brake drum broke. We were stuck on the side of 81 and they came right out and towed us to their yard boat and all and let us stay there until we could get repairs. They knew what they were doing and took very good care of our boat and trailer
these guys are amazing at what they do! we at Ray Burns and Sons trucking have used them many times and always will. they are always quick as can be and gentle as can be with the equipment. would recommend them to anyone!
Good guys who I would certainly reccomend to a friend or do business with again. Received my car that I transported over 3 hours to my house without any hiccups or hassles.
Family owned business that should be the envy for anyone else trying to attempt the same service. Professional, prompt, and the real deal. They do a lot of hard work that most people couldn't do. Do not call anyone else or else you'll be short changing yourself.
They were very nice and answered all my questions. And helped me with my husband's accident. Thank you your employees were very helpful also on 7/5/19 I think that was the day I came over to see the car. Thanks again.
Terrible customer service. Called to get an estimate on a tow of a classic car I’m looking into buying over the weekend. The guy I talked to was apparently a driver running the office. When asked about prices for the tow, there was magically nobody there to give me a number? He then told me that drivers only receive calls then go back to sleep, which isn’t at all what I even called about to begin with. Do your drivers not know your rates? I feel like if you work for a company, you should at least know the average cost of a tow from one town to the next.
These guys are the best. Towed our semi and trailer to their shop. Let us use the facilities all night. Kind courteous, very efficient. Helped us get a repair place which was also very reasonable. Great work great people. Would recommend them at all levels.
These men came out took me and our tractor and trailer gave us their pickup to go meet the person taking our load. We ate dinner at the local diner. They said dont worry everything will be ok. We are here to help. I feel safe. Would recommend these guys for any tiw you need
153 Coleman Ave A, Watertown, NYBottle & can redemption center
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