Bob Johnson Chrysler Dodge Jeep Ram- Watertown in
Watertown (NY)

They were able to get my truck in and out full service same day I called. Nothing but positive atmosphere and friendly service. Would recommend to anyone even if you don’t purchase from their location

No stars for Bob Johnson. 5 days after buying my vehicle, the front differential lost its oil from a leaking seal after they had "fixed" it. They made two more attempts to fix the 4 wheel drive and then nothing. It's not fixed and they haven't attempted to come good on it. Now they ignore my phone calls through caller ID. I have even went the the General manager also, on the matter. But still nothing, except I have filed to the Attorney General's office. Do not buy a vehicle from them. And also still haven't seen the spare key that was promised. Ps. It wouldn't let me post this without having one start. Which they don't deserve.

My 3rd 5 star review for them across several platforms. Just because they did as I asked & what was necessary. That's all I can be greatful for. And it is something to be greatful for & leave several 5 stsr reviews when these days you will often not get what you went into a place for, leave with extra issues & attitude coming in amd leaving from the staff.
Not here. They are helpful & great. Super busy, for sure. But thats because theyre good.

I had some issues during my last visit to this location repairing my Jeep Sahara. I brought my concerns to the leadership at this location and they were able to turn my concerns into a “WOW” experience. I have lived long enough to know that mistakes happen but it’s how those errors are addressed is what matters and they people at Bob Johnson made me feel like I mattered and resolved everything. I 100% recommend!!!!

Great experience leasing my new jeep. Staff was amazing and even remembered us when we came back. Even took my daughter there to check out cars.

I had a great experience with the service department. From the moment I arrived, the staff was friendly, professional, and very helpful. They took the time to clearly explain what needed to be done and kept me updated throughout the entire process.

The service was completed on time, and my vehicle is running perfectly. I really appreciated how organized and efficient everything was, and it’s clear that they truly care about their customers.

I highly recommend this service department to anyone looking for reliable and honest work. I will definitely be coming back for future service needs.

In a small town like Watertown, word travels fast. Especially when it comes to how customers are treated. Very disappointed in the way I was spoken to by Erica Behling at this dealership/service center after I already had the proper documentation from the service manager stating repairs to my Jeep were to be covered because the vehicle was sold to me that way.
There's a difference between customer service and attitude, and people remember both. Professionalism costs nothing.

I turned in a car that needed some body work done first and the body shop did an amazing job! Johanna was very friendly and helpful with the process. On the purchase of my new car I originally spoke with Mike on the phone and then worked with Joe in the store. It was a very smooth experience. There is never any pressure put on you as a buyer. This is our third purchase from Bob Johnson. I highly recommend them!

Had a great experience. Was able to get it in fast and back same day. Highly recommend. Erica was super helpful and professional through the whole process.

I utilize my truck for my business, I went in so I could get on a recall repaire list, they had a cancelation and fixed the truck immediately. Totally unexpected.

Very pleasant buying experience. Regina was great

Update: they took my car back after a couple weeks because I switched jobs. Paid insurance for the month and everything. Missed a couple ultrasound appointments and put my job at risk only for them to tell me a month after I put the down payment that they cant finance it. Cant even get my refund until they get their title. Now I get no car and my credit is tanked starting a new job with no way to work and no money. Bills due tomorrow and a baby expected in a few weeks.... no hate to staff. Just not the experience I expected.

I wanted to share that I love the laser wash. Although I have been going there twice a week each with my two vehicles, I have to say sadly that I will not be returning until they improve their equipment maintenance. I have reported to them multiple times …and am always offered a second wash … the machine only has soap about 40% of the time. I am not willing to take the time involved to wash…wait…and wash again in the second stall. This happens in both stalls. I give them a 5 for the actual wash when soap is involved and a 0 for their equipment maintenance and a 1 for customer service. Unfortunately I love the machine but need to find another option!

Nys inspection. showed up for drop in inspection. Chase the service guy was very nice and accommodating. Very nice waiting room with kids toys and TV with Roku while hanging out waiting. In and out in an hour. Coffee was available and vending for snacks. Can't comment on bigger jobs, but for this drop in inspection was very good.

We have had our Jeep Grand Cherokee at 2 different Jeep dealers because our engine light was. Neither of them could find out what was wrong. Brought it to Bob Johnson and they figured it out. Chase Grant was very helpful.

Staff was kind and efficient. They were busy but acknowledged and took care of each person. The work done was great. I highly recommend them.

I was called by Erica and she explained what was wrong and she was very helpful! The mechanic did a wonderful job fixing everything that needed to be fixed. Great place to get your car fixed! Very courteous and helpful people!

Ask for how much everything would be, was told around $400 almost $500 since I’m supplying the parts. I called again to double check and was told I would get a call back but never did. Then came to my appointment date, dropped my car off and was told it would be ready in 4/5 hours and I’ll get a call when it is ready. I called them 6 hours later and they said they meaning to call me because I was missing a seal and it will cost $124. I said okay and then they said it would be ready my the next day when the part comes in. I called the next day and the part there and there’s no communication during the whole process. Then I received a call my car was ready the following day and my price went up from $986 to $1,065. Was told one price over the phone just to be charged over $400 more.

I received one of the best customer service experiences I’ve ever had. Brianne and Holly from the service department went above and beyond for their amazing customer service! Not only did they both have amazing communication but made sure my car was fixed in lighting speed! Between running back and forth too Pulaski to get my car down and back, too overnighting a part to make sure I had my car back in two days. I will 100 percent be a returning customer just because of the incredible Service department. 10/10 recommend

My experience with Regina was great! So kind! Not pushy at all. She’s def a girls girl. She really looks out for you and has your best interest at heart!!! Love love love her. She will be my go to for all my future vehicles!!! 10/10 so happy

I visited Bob Johnson Jeep Dodge Chrysler in Watertown, New York on February 13, 2026, for an oil change and select maintenance. Overall, I would rate my experience 4.3 stars.

The highlight of my visit was the great customer service I received once I was helped. The staff was friendly and attentive, even though the service center was quite busy. They made sure my vehicle was taken care of and explained the maintenance clearly.

However, there is some room for improvement. I waited about 10 minutes before anyone noticed me and assisted me when I arrived. A quicker initial greeting would have made the experience even better.

Overall, I’m satisfied with the service and would recommend Bob Johnson Jeep Dodge Chrysler for their quality customer care, with just a small note on improving the check-in process.

Stan was great and worked well with us Zack in the service department is an angel not only did he get everything handled in a timely manner he also helped keep me from freaking out in the process. Great employees come from great leadership!

10/10 experience. Chase was especially attentive and understanding, knowing how anxious I was to get my vehicle back. He kept me informed every step of the way and made sure my Jeep was returned to me in a timely, professional, and seamless manner—with all issues fully resolved.

I truly appreciate the care, communication, and level of service provided. Highly recommend Bob Johnson service for your car needs.

Thank you so much Ed Donato for helping this Mama upgrade from my 2020 Voyager to my new 2025 Voyager! He was great to work with and even better with my two boys! We will definitely be back again to upgrade in a few years!

I was caught in a pinch as my 2021 Jeep Renegade was discovered to have a cylinder damaged, therefore either needing a whole new engine or trade the vehicle in. No fault of the dealership. Unfortunately, I still owed money on the Renegade for a trade in, credit wasn't the best at the time and with the high number of miles on the Renegade it was best to trade in. My sales rep, Stan Cosper (who I also bought the Renegade from) worked with Mike Perkins, the manager (and I feel most of the staff by the end of it) to get me into my best option. I did also look into the Bob Johnson VW dealership as an option. Both dealerships were running numbers back and forth and the VW dealership said "as much as they would love to sell me a VW, the crew over at the Jeep dealership is getting a better "deal" for me." It was then I found out the Jeep dealership crunched numbers so the bank could finance me, like, really crunched numbers! After about a week of stressing, at the end of the day I have a brand new 2024 Jeep Compass Latitude leftover with a brand new warranty, smoother, quieter ride so far than the Renegade, plus the bells and whistles the Renegade had, and then some. This Compass is my 7th Jeep I've owned in my lifetime (out of 9 vehicles total) and I've never had issues like I did with the Renegade.

My advice is don't buy a Renegade, ever. However, I 110% recommend the crew over at Bob Johnson Jeep Dodge Ram for your Jeep fix. This hard work at making things right, considering the circumstances, is what will make me come back when I trade in the Compass! Hopefully it will be under better circumstances! Service and attention to the matter was top notch. Highly recommend! Thank you!

I had an amazing experience at this dealership. I was coming in looking to sell my paid off 2023 Honda civic and wanted a brand new jeep wrangler in exchange. Mike helped me and was able to buy my Honda for the exact price I wanted. I was even able to get money off of my jeep so I got an amazing deal. Really nice staff and overall a welcoming environment and great experience. Would definitely recommend.

From getting an inspection to buying a vehicle I have never received anything but exceptional customer service and a very relaxed environment. I have never felt pressured to buy anything and the deals Ive been given are drastically lower than anyone else Ive been to. Their inventory selection is phenomenal. If not on their lot they can locate and get what you are looking for.

It’s a pity that google doesn’t give me the option to give them zero stars. I have taken my 2020 jeep wrangler a total of 4 times to this business to have them repair a oil leaking from the rear pads seal of the transmission and the engine. The 4 times they have called me to tell me that the car is ready and that the problem has been solved and the 4 times I have had to return because the problem has not been solved, on the contrary, the oil leaking is worse. The last time I went they told me that they could try to solve the problem one more time but that they couldn't give me a rental car they practically left me without opinions because how am I going to go to work if I don't have a car to move around. In addition, the army will be moving me to San Antonio Texas in a few weeks and I would need to send my Car to San Antonio and they tell me that they cannot do that for me. as I said before they have left me without options. The last thing one of the managers said to me very disrespectful that if I didn't want to work with them anymore I could go to another place. another employee told me that the solution for me could be to trade in my car
They really haven't put in the effort to fix my car. I feel a very high level of discrimination in this place. you serve member of the USA army I know what it is to serve the community and treat people with dignity and this place really does not have the slightest bit of dignity for its customers. they just don't care. I feel cheated and very discriminated by this place. I wish you the best in the world because I know that God's justice will one day reach you