This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, sentiment toward Pro Towing in Watertown, NY is mixed with a negative tilt: 56/100. Themes: staff professionalism varies—some praise caring drivers and quick, careful tows; others report rudeness, hang-ups, and refusal to release belongings. Pricing draws repeated complaints (high local tows, storage fees), though a few noted fair rates. Response times range from blizzard rescues to unhelpful calls. No clear data on inventory variety, yard organization, or parts-finding. Overall: service quality is inconsistent—good in emergencies, risky on cost and courtesy.
What clients say about Pro Towing in Watertown (NY)
My son and his girlfriend were charged $1,100 for a tow from Champion to Watertown and one night on the lot. Ridiculous. Nothing like taking advantage of a couple young adults.
The tow guy was rude to start off with until I showed up he gave me my plates but Said I couldn't get my belongings out of the truck n then asked me if I stold my truck like really am I in jail looking at a felony charge no I'm not so I guess it's my truck wasn't it!! I can see weir he was coming from but no need for him to be rude about stuff!!
I have to say, this is one of the best towing company’s that I’ve ever experienced. Guy named Jim who works there is an amazing and very understanding individual. When other companies around here have given me nothing but attitude and short answers, this company on the other hand has made it clear that there are still great people in this business. Thank you Pro Towing.
I tried using this business but they were unable to help me. When I asked if they could make any recommendations they said they couldn't and I humorously and sarcastically said well that wasn't very helpful and the gentleman very rudely said I didn't put your car there! If the customer service is anything like the service I should have expected I'm glad they didn't help me.
My girlfriend got in a accident I called him at 7 o'clock pm he told me I could pick it up at 800 am it only sat there in his rock parking lot for 14 hours he charged me 459 and told me he would charge what ever he want very rude and not very professional I wouldn't recommend him to anyone people like that shouldn't own a business
Kevin was our real life Santa by rescuing us during a blizzard warning, towing our vehicle when no one else could reach us, dropping us off at a hotel which was out of the way, and he helped get our Xmas packages safely in the hotel. Amazing service and very compassionate !
Called for a tow after car key was ruined when getting a new one made. Super nice, very responsive, and really careful with the vehicle. Very reasonably priced. Definitely recommend.
The guy I spoke with was extremely rude. He hung up on me. Charged me a ridiculous about of money to tow my car 9 miles. I would not do business with this man ever again. In my opinion he kbows that if you need his help you are in an emergency situation and he takes advantage of that.
153 Coleman Ave A, Watertown, NYBottle & can redemption center
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