Nu-Era Services in
Buffalo (NY)

Went to get my belonging and these people don’t even talk to your face or look at you they talk to you threw a microphone can’t even see threw their window. I drove 7 hours to get my belongings and my husbands wallet wasn’t in there or my social security cards! Even tho we called and told them Excatly where they were. When I asked about it they said my car was no longer on the lot

Maxx is amazing! What a way to make a negative situation positive!

Possibly the worst company ever. My brother, I ran into some trouble with this car. They come to repo it, and they dragged my brother's car halfway down the street tires, screeching in everything. Now his whole front end is screwed up. And the guy literally said, oh well, not my fault. Pay your bills.

Not terrible. Had my wallet and all its contents and everything else was intact

Ok so im not very proud of this but my vehicle was temporarily taken . I got ut all squared away and all good now . But I called to get info and the woman Debbie answered and let me say she was so kind. Asked a few questions . And she answered every single one . She even called me back when she was not sure about the amount. Not the best situation but it was nice to be treated like a human . And not some degenerate. And no I will not be back - hopefully . But Debbie made the process easier.

Some of the people there were friendly but it was I who had my car picked up because it just wasn’t reliable. They didn’t even give me a chance to get all my belongings out. I went to pick up my property and not everything was there. I was told I could get my property myself now my car is at an auction somewhere with a lot of my important paperwork in it. Couldn’t even get my plates for my new car. They need to get it together

Would never use this business based on how the drivers drive. They drive erratic and cut people off. It’s pretty bad especially with the company name on the doors.

Great experience! They had my vehicle for three days and everything was exactly how it was when it was picked up. Then when I found out I had to make an appointment online I went to their website and they were all booked. I called them and the lady on the phone was so nice and she made an appointment for me that same day. Even more helpful, when we were coming in to pick it up there was a snow storm and it made us late but they still stayed opened after their closing time so I could still get my vehicle!!

Definitely don't understand the negative reviews. So easy to work with. The driver who picked up my car was the sweetest and gave me so many hugs. The woman at the counter assured me the process was easy to recover my car and it really was. I ended up in a tough spot financially and fell behind on my car payments, so this whole thing was my fault. Everyone I interacted with at this company assured me that it was nothing to be upset or embarrassed about because it happens. So grateful for my experience.

They towed my car for repossession. When I went to get it back, I had property missing and most of my settings (heat, radio, seat, etc) were changed as if somebody else drove it. Trying to file a complaint has not gone well.

Wish I could give ZERO stars, the lady over the phone was rude. My friend Had to make an appointment just to pick her car up and the hours make it impossible. They took off her plates illegally and prepared it for auction even after she already paid what she needed to. They started preparing her car for auction the next day basically (Her auto pay wasn’t updated with her bank After going back and forth she finally was able to pick up her vehicle.They mentioned to her over the phone that it would be easier to pick up today because it was getting fixed when we arrived and questioned about it. she gaslight us and said she never said anything about it getting fixed over the phone and another worker tried to cover for her and say maybe she meant it was fixed because that’s what they call the parking???? She then asked for several signatures without giving her access to the forms that she is to be signing and then had to request copies because refused signature until we could read over paper work and inspect the car. Once they printed out the paperwork we realized they wanted her to BLINDLY sign saying that she inspected the vehicle ect BEFORE she even got a chance to. This place is extremely sketchy.

Some great hard working agents work for this company. Everyone that’s leaving negative reviews on here bashing hard working employees just to feel better about themselves is pathetic. Remember pay your car note and your vehicle won’t be repossessed, it’s simple. But for my review GREAT COMPANY, hard working employees very organized and professional.

Genuinely confused by the negative comments. Nicest people and shoutout to Alisha? (Sorry if spelled wrong) at the front counter she was so cooperative and sweet. If this is the most "unprofessional" or "sketchy" company you've dealt with, go outside more often, please.

Where do I start...their drivers are brainless. I found out my bank wasn't taking the money from my account for my monthly vehicle payment. So it was a shock to me to have a driver pounding on my door in the middle of the night. When I came outside, the driver went off on me about how there's no way I own this particular vehicle & proceeded to pick it apart telling me what a piece of garbage it was. It's actually a newer vehicle. That would explain why he wouldn't let me touch anything in my vehicle & when I went to pick it up on the lot - he had damaged my vehicle in numerous ways. Some older man there yelled at me that I brought my vehicle in all smashed up. Not true. Plus they stole a bunch of money & items from me. Then they denied everything. That's okay, karma will get them & their shady ways.

This place is a complete joke! Paperwork has been lost or not properly processed for vehicle pick up! NOBODY THERE KNOW NOTHING . Just passes the blame off to another worker of why things aren’t done in a timely fashion. You have to schedule an appointment for pickup never will get a same day pickup. Refuse to communicate with finance companies who are trying to help customers recover their vehicle. If you’re a financial institution I suggest a different company to work with .

It was the best of times it was the worst of times. Literally! Thank you to the front desk lady who really helped me out in my worst moments. It’s RARE to find someone in this industry to be as professional and caring, but the front desk lady just was a GOOD person. Thank you so much!

It’s very unfortunate when you have to come here to get your car back, but both of the ladies I talked to were very nice and understanding and even compromised with me so I could get my car back the same day as they close early. I still think limited hours is very much a crooked tactic. My car wasn’t damaged and it doesn’t look like anything was stolen either, but I have a mechanic appointment at the dealership to make sure. It’s not the employees faults, but repo towing companies are definitely corrupt money hogs and I’d hate to deal with this again.

I don't see anybody really loving or liking this place. Let's just hope you never have to pick your vehicle up here. If you do, have your affairs in order with your insurance company if you intend on keeping your vehicle. Good luck!! I found the staff to be friendly and helpful. It's a thankless job that I wouldn't want.

Very kind people. They didn't need to go the extra mile since it was my fault as to why my car was towed. But they did. If I could give 10 stars I would. Great company!

These guys are straight up thieves. Had my car there for a few days and upon picking it up I found a lot of my personal items missing. Their hours are trash hence why I had to pick up whenever they were “open”. The whole company needs to be thrown away. Do not do business with these people. From the front desk person to the other workers are super sketchy.

These guys are totally understanding. They really sympathize for you and understand. They are not the Bad guys. They just do there job. They are professionals. So treat them with respect and they'll show you the same respect. They will work with you. But, you just have to be patient. Pay your bills. Then you won't be in trouble. They are very courteous and nicest people in the business. I would give them 10 stars if I could.

Car was towed on all 4 wheels. I’ve never seen such a horrible tow job. Not sure if it was because of lack of equipment or inexperienced employee. I Do not recommend this company to anyone

Boyfriend’s car was stolen from our home last Thursday, by the grace of God it was found the next day. Was towed using this company. We couldn’t pick up on Friday bc they were closed, so my boyfriend picked up on Monday (3 days later). The bill was $700. They’re crooks. Seems like to me they have limited business hours so people are forced to leave their car there overnight, which means a higher bill and more money in their pockets. Insurance is reimbursing my bf for the cost so it’s really not that big of a deal for us. But what if someone couldn’t pay the bill? I have no problem paying for services, and private business charging what they think they are worth, but I can’t justify this.

Went outside at 8am to find my car gone and found out it was repoed. I totally understand just doing their jobs, but when I speak with someone and make a payment seconds after I noticed it was gone. I come home after having to do a money gram to find out they were closed already. Only open from 9am-12pm but yet, can repo your car before they open but yet can’t get it back until they open. Makes zero sense and I’m truly scared after reading the reviews. Say some prayers that I get my car back in one piece and it not fall apart within hours of driving it like others on here. Will update tomorrow when they actually open and will see how this goes. Smh. $400 bucks to go 5 miles down the road. Disgusting.

They were really nice and aloud my sons father to get his belongings out of his car before they towed it. Was very good at answering any questions or concerns we may have had as well. All very professional men there!

Even though they repod my husband's truck. I wasn't mad at them for doing their job. Staff was very friendly and understanding. I told the lady the guys are good and sneaky at what they do...she said she's usually being yelled at for taking someone's vehicle. I get it but, I would never yell at someone for doing there jobs.

These pos tryed to repo my car when they couldn't hook it...a guy who works for them chased me down kept trying to run me off the road hit my car. He got out of his car at a stop hit me in the face tryed taking the keys out of my car. He did this all in his own personal vehicle. Ill be seening my attorney Monday morning. They won't be in business too much longer or will have at least new employees. Oh yea and it was all caught on camera.