R G Truck Services in
Gallup (NM)

They did a horrible job on my truck and then they way overpriced me on the mechanic work. They used used parts iand then after they had my truck for over 10 days they held my truck hostage for payment. They only reason I don't give less stars is because I can't. Not an honest establishment. They changed me over 3000$ then they estimated.

I could not post this with Zero stars, highway robbery to the max!!!!!!!!!!!! Stay away from this guy! He had one of his Hispanic techs put new wheel bearing on one of my trailer axels, I asked him to check the rest, and he said he would repack them all. I think he put in new bearings, installed a new back plate with new brakes, and a new drum as I had asked for. The helper was pumping grease into one of the other bearing buddies when I got there, so I am sure that one did not get repacked, so I told the tech to grease the other two, they would be fine. After the boss came back, he said cash only and gave me a bill for $1025.33. Said he marked up the parts 30%. More like 300%. then 3 hours of labor at $160.00 per hour. Here is the real kicker, Good Sam sent me to him.

My truck front differential was bad. I gave him new part He said $1200 to $1400 20 TIMES I said ok He opened Rear Differential shaft bearing No Reason And Asked $3500 Luckly I Said I Don’t Wanna Fix my Truck From You I Paid him $1400 And Towed My Truck.

Dear drivers, do not come here at all. The owner of this place is a very dishonest and lying person. I broke down on Saturday and brought my truck here on Sunday. He checked it and told me the parts I needed. I went and found them in Albuquerque and brought them back. He said he would fix it if I paid the first dollar. The owner of this place is bad. He charged me $2000 for the mechanic. He worked for 3 hours. This is a very bad owner. If you want to save money, do not come here.

Even they not deserve 1 star the owner of the shop so rude and they are cheater. I come here to replace my radiator they charge to me over price also they charge for new part and they put used one when I saw them it’s old then he start argument with me. He lying don’t trust this old man pls don’t come this shop they charge overpriced and not trusted owner I am very disappointed

My dad and I were hauling horses and 2 pickups from South Dakota when my '04 Duramax started overheating and leaking coolant. We ended up stuck in Gallup wondering what to do next. I called a few places and could not find a place that worked on diesels or had immediate availability. I called R G and spoke with the owner who told me to bring it over around 10- I was hoping to get it in earlier so he said head over there and talk to the guys. Roy and Manuel were working on a truck but said they'd look at it. The problem ended up being very tiny, so we were kind of throwing spaghetti at the wall looking for the issue. They worked with my dad to pinpoint exactly the problem and had it fixed within a couple of hours. My pickup never overheated again and we made it back to the Phoenix area safe and sound. It's really hard to find places that can help get you back on the road right away and if you have a diesel or anything for that matter I believe these guys will do their best to get you going as fast as they possibly can. I also really love supporting good, kind, local people and this is them.

READ THIS REVIEW!! The owner is and from the looks of things is committing highway robbery to the 100th degree. Yes, I was broke down between Grants and Gallup, NM - closer to Gallup. I called Good Year, but they did not have a tow service. I so wish I had read the reviews first. I saw RG on google and called. Richard gave me a tow service to call, and told me to have them take the RV to his shop. That is what I did. The 2 back tires on the driver's side of the RV were about to come off, and I felt it while driving, and praise the Lord, I pulled over before worse damage was done. The tow man said, Hey, Lady, you are lucky, these tires were about to go rolling down the road on their own. He also said, you are lucky, all you need are new rims, the bearings are fine. Don't let anyone tell you different. I told him that the Lord was watching out for us, and he agreed. He towed us to RG Truck Services like I asked. The next morning, Richard was at a doctor's appointment. the two guys working there also told me, I just needed rims. It would be 2 days to get the right size in. the next day, Richard shows up, oh, you have to have new bearings, etc, etc, He said it would be the following mon or tues. This was on Wednesday morning, June 12, 2024. The incident happened on Monday afternoon. Well, I had a puppy to deliver to CA, and I really could not be gone from home in MO that long, so I got a car rental on Wednesday, and was back to Gallup by Sat night, late. I had asked them to keep an eye on the RV fridge, running on propane, because it would go off sometimes. I called them every morning, like Richard told me, to check in and remind them of the fridge. Shoot, the batteries were totally dead, I got a motel. Sunday morning, the fridge was an absolute mess. Blood from meat in the freezer was dripping every where. I spent several hours getting it cleaned up. Monday, I still had the car rental, went to town, first thing, to get some craft items, giving me something to do. Shoot, I got back, say, at 9:30 - they were working on the RV. Parts had come in??? Richard comes knocking, gives me a bill for 7,010. and change. What???? Are you kidding me???? I had not been able to get a hold of the warranty people before the work was done. Now they were sketchy about approving it. The man told me, Richard was way, way, WAY, out of line on his prices. He needed to have the part numbers written down. Richard said he would do that. He told his guys to quit working on the RV, until we paid. He won't take credit cards, or checks. Yelled and cussed at me for 20 min. because I asked nicely about the amount he was charging. DO NOT GO HERE.

RV suspension issues. These are the guys if you’re in Gallup NM! After stopping in Gallup NM for fuel, I noticed we had a suspension problem with our 5th wheel RV. We were so lucky to find RG truck services 1 1/2 mile from where we were. They got us in and found a broken leaf spring hanger which put the axle a few inches off line. The guys were able to find a suitable replacement locally, replaced it and got us back on the road just before they closed for the day. Thanks to all the guys (2 on the rv and 1 running for the part) who got us in, repaired and back on the road.

If you wanna get robbed go right ahead.. these crooks robbed me so badly.. truck broke down In Gallup nm…ended up shipping them a engine I bought from a performance shop in Tennessee .. I paid 20k for engine.performance engine. they charged me 10k to install it 6.4 diesel f350.. total was $31500.. come to find out they swapped a entire different engine in it.. trucks been parked for 2 years now ..it didn’t make it 2 months.. I finally have the money to fix it and mechanic said this is not the engine I purchased from jnk engines

If there were negative stars I would rate it as such. Wanted $600 for nothing. Then robbed me of $975 in front of the police by saying now he wants more money and he only takes cash. Held my truck hostage by blocking it in with a tractor. Kept using terms like “your kind” and “ your people” and “people like you”. It felt like the twilight zone. Avoid! Avoid! Avoid at all costs! Please go somewhere else. Not worth the headache hassle lies, drama, disrespect, and corruption dealing with Richard. Guy should be out of business.

NEVER!!! NEVER!!! NEVER!!! The WORST ever experience! Charged $500 for absolutely nothing, wasted half a day while we had an urgent delivery. On top of this this RICHARD threatened to keep my drivers and my truck as hostages and bill me extra $500 if I would not pay him right away. I was going to call cops because the situation started to be very dangerous and only after that he agreed to send one of my drivers to the bank to pick up the cash. Absolutely horror situation.

Sharing an experience, had by my uncle, who is not tech savvy enough to post a review. Trucking from California thru NM, he was caught in a bind late at night, luckily living in NM I was able to do some research about mechanics in the Gallup area. Richard answered after hours and was able to help him over the phone before getting the truck serviced the next day. Fair pricing and great service! Thanks Richard for getting my uncle on the road again!

NEVER BRING ANY OF YOUR TRUCKS, TRAILERS, RVS, ETC: AT ALL COST!!!!! You will save 5x your money getting it towed to an actual respectable company. Who will get the job done right in a timely manner. They keep pushing everything back and tell you it will be done in 3-4 hours. They have done this to my truck for 2 straight days. They will rip you off in your face by telling you that more work needs to be completed on your equipment without providing any quotes until the job has been done…I literally do not know how these people are in business still. If I could give out negative stars, not even 0 stars, negative stars, I would. Unbelievable this clown show. I feel so bad for my team and drivers. Wish I would have read the reviews of this atrocity beforehand. Now I am left with no choice. If you read this and are think about sending any of your equipment here by all costs do not do it. They are as unprofessional as it gets.

One of the worst diesel repair shops. Will tell you that they can service all engine types. They begin repairs, which are faulty at best. Complete repairs and let the customer test drive tractor. Then less than a 2 or 3 hundred miles down the road, same indicators and/or problems. Once unit is either driven or towed back to shop, owner gives you the option to bUY the software diagnostics or he can purchase the computer upfront but the cost will be $10,000-$13,000. If you don’t have the funds, your choices are either Albuquerque, or wherever. Otherwise customer might have to forfeit tittle for any outstanding bills. Doesn’t take CC payments. Cash or fleet checks only. STAY AWAY FROM THIS PLACE

Hey guys!! This place is the worst place you can go fix your Semi, my driver broke down with a water Pump on 12-10-22 Richard the Owner of that Shop told me that he is going to start fixing my truck next day, we towed my truck to his shop that Saturday Evening my Truck was in his Shop 11 days and almost 8000$ it was fixed, this guys is the BIGGEST SCAMMER I ever had to deal with. And he does not take credit card payment too. Please please read all other reviews about this guy, I made my mistake by not reading.

Total rip off. Had a spark plug blow on my RV. Part was 14 dollars, labor was about an hour. Cost me over 900. Would NEvER recommend them. I could have gotten them the part at Auto Zone but instead it took 3 hours to have it delivered. The guys are just standing around in the shop. Then they don’t take credit or debit cards. Only good thing I have to say it that they fixed the issue, although it was and easy fix and my husband had to show them on you tube what to do!

My radiator started to leak so I took my truck to TA and they estimate the work for 3700$ I thought that this was too much so I did the biggest mistake in my life and I called this shop the boss answer and he said he will charge me way less then TA so I went to him he started working on the truck Wednesday did not finish until Tuesday he was so rude did not answer my phone calls and finally when I got to him he said I have to pay him 6400$ I tried to talk to him but he was so rude and didn’t let me see the truck until I payed him 6400$ and my truck is leaking again now. Don’t go there they will scam you

My truck was broke down on the side of the highway. Richard (the owner) said he could have this fixed in 4 days. It’s now been 12 days and it is just now ready. This was outrageous for our business. We would have took the truck elsewhere if we knew it would take almost two weeks. He should have been honest when telling us how long it would take. We stayed in a hotel for two weeks waiting and waiting. When we called repeatedly to see the status, he told us he won’t be dealing with us tonight and to come first thing in the morning. Initially he told us he would accept cash, or check. He will not accept a check, he wants cash or wire transfer. This is now how business should be done. There is something sketchy about this place. He demands a wire transfer. When we told him our business has to do things in an organized way we need receipts of everything. Everything should be recorded.. the costs of parts and labor, and the form of payment should be legit. To top of all of it, he will not let us test drive until he gets payment. which just doesn’t make sense.. when you go to a car lot to buy a car, you get to test drive to make sure it drives well. It’s just ridiculous with the amount of money we are paying.. for all of the hassle. To be cussed out, to have hands put in my face. Please if you can help it, DO NOT TAKE YOUR TRUCK HERE.

We had broke down at the Loves Truck Stop on a Thursday afternoon at 4:30pm, we tried for 3 hours to get a tow truck to assist us. Finally there was one person that came to see if he could at least help diagnose the issue. When the person got to us he found that the cable that goes from the shifter to the transmission had melted on the exhaust pipe. We contacted Richard from RG Truck Service and he said if we could get our RV to his shop he would start working on it Friday morning. The guy that came to diagnose the problem assisted us with getting the RV in drive so we can drive it to RG Truck Service shop. We got to the shop at 8:00 pm, Richard said he would try to get a new cable from his supplier. I contacted the local Ford dealer and they said the part would be in the next day. The owner of RG Truck Service said we capsule stay in the RV on the property until the RV was fixed. The part came in the next day and RG’s service technician started working on our RV, he had the RV up and running in 2 hours, the service technician even went as far as to install a cable clamp on the cable to keep it from it the exhaust again. We were very happy with the service and the amount we were billed for the service call. If we were ever in the Gallup, NM area, we would use RG Truck Service again. They were very easy to deal with… Richard was fantastic to deal with on this service…

THE WORST! Brought my RV in for transmission. It took them well over a month and charged $15K!!!! The RV is not even worth that much. I never would have approved the work, but he never would provide a price ahead of time. He also stonewalled my insurance company ensuring they would not pay, because he new they would take him to court overcharging by 3Xs! After I complained about the price and lack of communication, he became violently angry and sabotaged my vehicle so I could not even have it towed out. If you value your vehicle and safety, avoid this place at all costs. Even if it costs $2,000 to have it towed somewhere else, you will still come out ahead.

This place is Horrible. Do not come here no matter what Richard promised you. He will take twice as long as everyone else, not communicate with you and his fee schedule is ridiculous. He doesn't respect or care about your time. If I could give it negative stars I would!!!

We were driving our Prevost Bus On our way to St. Louis. Stopped in Winslow Arizona overnight. When we woke it was 4° outside. We got on the road And started having problems fairly quickly and we weren’t sure what it was.... we actually thought it was the road. our bus was like being on a roller coaster it was just bouncing so hard in fact the blinds fell off the windshield because of the violent nature of the bouncing Pulled off in Gallup called R and G truck repair in addition to a tow truck because we didn’t think we would be able to make it. We lost all air in front suspension. We were able to drive it ourselves to R and G. They immediately looked at it and couldn’t find anything wrong with it. It was decided that it was the O-rings. Because of the cold air outside it wasn’t able to seal and the air was leaking out. Richard , the owner told us that once it heated up that we would be able to continue driving it with no problem. He didn’t charge us anything. We would highly recommend his services. He seem to be very honest, professional and all-around good guy that you can trust to work on vehicle.

There is really bad customer service. When our trucker broken down we called a towing service. The towing service RECOMMEND us this TRUCK SERVICES. The owenr name is RICHARD changed a NEW transmission. Take around half month. When we picked it and go back in a half trip. The trucker broken down again. Richard told us send trucker to our dealer to check the problem. The dealer told us there is no fluid at all that's why our new transmission broken down again. So I try to contact with Richard he give a another guy 's number. Let me call him.For a few days I can't contact to anybody. When I contact whit them. They still find the other reason to cover up the truth and play games with us. Even though dealer told RICHARD reason already.For now we need spend ＄20000 more to repair the trucker！！！And spend more time！！ We will fight with them by legal way.！！！ Don't trust any towing service ' s RECOMMEND！！！！！！

Traveling from Cortez in our travel trailer the electrical cord hookup from the trailer to the truck was destroyed. No lights on trailer and no battery.for trailer. We called and was told to bring the rig right in and they would look at it. Wonderful service! The shop is very clean. Professional. Within an hour we were out on the road again with lights and battery. Highly recommend this business. Thank you so much.

Steve and the crew did an excellent job. We have a Volvo 780 Number six injector went out they started working on it at 8 in the morning they were finished by 2:30 in the afternoon the same day.. Great mechanics friendly and priced very reasonably. Can't tell you how grateful we are for the great job and the quick work they did. Thank you R G trucking services you guys are wonderful. From Kenny's trucking again.

Great place to get work done by honest folks. Very fair price, but the service was exceptional. Steve was great to deal with. I spent the night in Gallup on my way to Phoenix, the temp dipped to -10 F and my 07 Duramax would not start the next morning (along with a lot of other Diesel trucks.) I called Steve on the advice of the Hotel manager at the Days Inn. While Steve could not get to me right away due to the number of folks in line in front of me, he did keep calling me back to see how I was making out and did get to me by noon of the day I called. The seals in my very old primer pump had failed in the cold and the fuel pump was sucking air. Steve and folks diagnosed the problem, got a new part from the Dealer and got me underway by 8:30 AM the next morning and a very reasonable price. I highly recommend R G Truck Services. And a PS to the owner, as a employer myself, you should do what it takes to keep Steve and his crew happy. They are doing a great job for you. Kevin Jacobson, President, Innovative Control Systems, LP. Phoenix, AZ. 1/4/2019

Another truck in my company blew the engine and truck and trailer was towed to their yard. I was dispatched to bobtail out and take the loaded trailer on west for delivery. Steve went out of his way to enable me to pick it up after hours, let me take my break on the property, and was genuinely concerned with my dilemma/mission. The outside area was all I saw, but everything was clean, neat, and in great appearance! I have saved their contact info and won't hesitate to call them if I again have a need in the Gallup area!