What clients say about A-1 Towing Service Co in Gallup (NM)
I don't have a lot of experience getting towed,, I'm usually the one doing the towing but this guy paid attention and had everything needed, no problem! we got an F-150 towing a horse trailer and it broke down, put the F-150 up on the flatbed and towed the trailer behind no problem!
it super satisfied! much appreciated! not to mention he's a nice guy.
Excellence and quality service! Kenny was confident and professional in towing our Tesla to an auto body shop in Albuquerque from Gallup. My family was in the backseat so didn’t have to use an Uber. This is old school work ethic and due diligence. Outstanding! Pricing was reasonable.
Did they get me back on the road? Yes. Was it fast? No. Took an hour for 30 highway miles out. Was it reasonable? ABSOLUTELY NOT. $249 FOR THEM TO DELIVER 5 GALLONS OF GAS 30 MILES AWAY. PROCEED WITH CAUTION AND A FAT WALLET THAT YOU DONT WANT TO KEEP.
I was on a road trip and got a flat tire, when we finally made it to Gallup the whole town was in a power outage. The only people who were willing to help was A-1! They really went above and beyond to help us! We are so extremely grateful we were referred to them! It’s rare to find businesses that show that kind of integrity and care. We’re so thankful for A-1 Towing and won’t forget how they helped us when we needed it most. Highly recommend!
Kenny was wonderful! Stranded 65 miles west of Gallup at night and he came to the rescue and got us to the dealership where he dropped the vehicle for service the next day. Thank you!
Very unprofessional and drove recklessly nearly flipping the tow with our van on the lift and the vehicle already had major damage to the front and back axle and under carriage as well as having had been ran into by a idiot with a Toyota tundra... Therefore I will never use this company again... P. S they over charged us for the tow as well even though they were supposed to be going through the insurance for payment and we had full coverage...
Got a flat tire 25 miles outside Gallup on my way down to AZ. A-1 had me picked up within 45 minutes of calling. They were straightforward about the price before coming and didn’t charge me a penny more at drop off. (The price was comparable to what my insurance wanted to charge me for a 3+ hour wait.) The driver was quiet but extremely kind, especially to my dog who rode in the cab with us and whined at him the whole way. These guys were blessing in getting me back on the road. Thank you!
WORST Customer service ever! Left my two sons stranded on the 40 at 10pm for 3 hours saying they were coming through AAA. When I called them directly to see where they were, they told me they didn't have a driver to go help change a tire! All my kids needed was a jack that would lift the truck higher than the one that came with the truck due to the location.
Repeatedly refused my AAA tow. Called to explain my situation being stranded while traveling, but they still refused to help. A better company drove from 40 miles to get me, even though A1s office was only 1 mile from my disabled vehicle.
Kenny is the man! Super fast response time, very reasonable pricing and are great guys. We were from Florida and got rear-ended on 40. Kenny loaded up my Cherokee and we did some on the spot repairs pulling the exhaust back into place so we could be on our way and not have to get a rental. Saved our day. Highly recommend!!
The worst experience I’ve ever had. They were a third party but the guy had 0 customer service skills..He just sounded like he didn’t wanna do his simple job. I’m sure they are short staffed so if your in the area FIND ANYONE BUT A-1
Delivered us gas when stranded a little over 3 miles from a gas station with a newborn in the car. They were quick and friendly we appreciate them so very much they are awesome we would highly recommend them. Thank you again!
Mike did a great job. He was very helpful with his knowledge of the mechanics around Gallup. He arrived within 20 minutes of my call as well. I fully recommend A-1 Towing if you should ever need such a service.
If you need a towing service in Gallup, NM this is who you should call! Edward arrived at the time that he said he would. He was kind & took care of my vehicle with respect.
Thank you
They answered the phone quickly and figured out where I was even though I didn't have the mile marker. I would give a 5 star but the amount of time I waited for this tow truck was approximately 1 hour and 30 minutes from the time I called the A1 towing service. Even though I was less than 20 minutes away from the office location. I appreciated their help nevertheless.
easy comment... this its THE WORST service... and im not talking about the towing we even count make the service because the girl who answer the phone its WOW ... the worst lady to answer
Excellent, prompt, professional, friendly, helpful service. I was assisted by Mike earlier and have nothing but great things to say about him. He really went above & beyond! I got a flat and he helped me with the spare and personally showed me to just the right place to find the exact tire I needed.
Thank God for Mike & A1 towing! Broke down 13 miles outside of Gallup, NM. After being on hold for 3 hours with various local tow companies and never actually taking to anyone related to towing the guys at Firestone recommend A1. Picked up on the second ring, no button pushing to finally reach a person & Mike was out to me in 20-30 minutes! He was very polite, quick at his job & pleasant to chat with on the drive. The bill was reasonable for a Sunday afternoon. You won't go wrong with A1 & Mike!
We were stranded on the side of Interstate 40 15 miles east of Gallup and we were so happy to see the tow truck when he pulled up. He recommended an excellent repair shop and even towed our trailer. He made sure both our car and trailer were secured in a locked lot because the repair shop was closed, and then he took us to an excellent hotel that he recommended and made sure we were safely taken care of. I highly recommend this tow service should you need assistance.
When traveling through Gallup our Honda Accord died. Triple A called A-1 towing who promptly came out and got us. The tow driver recommended a repair place which was excellent. The driver was more than professional and I would not hesitate to use them again. I hope I don't have to but these guys were great.
Took an 45mins to get to us when we got locked out. I told them I just needed someone with a lockout kit and to make sure they bring one. When they got there, oh I didn't bring my lock out kit. Took an additional 2 hrs to get back leaving my wife and 2 young kids out in the heat.
Shawn is a great helpful ,caring person,He went out of his way to help in a really bad situation of a stranded friend.If there are Angels on earth its Shawn at A-1 towing in Gallop NM
A great company to handle your vehicle's emergency services. He did not hesistate to jump start the battery after filling the tank with gas. Professional, courteous, and timely!
These guys are rock stars. I was stuck on the side of the road and Kenny not only towed my car, but also gave me wise advice on where and how to get it fixed. And the dispatchers are kind and understanding. Good people. Thank you.
Thank you to this towing company to be professional and prompt to get the vehicle where it needs to go. I called around town and had crazy amounts giving to me. Thank you for your fast and honest service. will recommend your service to people I know.
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